MMT Customer Care Number: How to Reach MakeMyTrip Support Quickly and Get Results

When you need help with a MakeMyTrip (MMT) booking, having the right customer care number and the right information at hand can save you time and stress. Below is a practitioner’s guide to contacting MMT, what to prepare before you call, and how to resolve common issues efficiently—whether you’re managing a last‑minute flight change or following up on a refund.

MakeMyTrip was founded in 2000 and has served millions of Indian and international travelers. The company is listed on NASDAQ (ticker: MMYT) since 2010 and, together with Goibibo and redBus, forms one of India’s largest online travel groups. As of 2024, the MakeMyTrip Android app alone shows 50,000,000+ installs on Google Play, which translates into high support volumes at peak travel times—so knowing the most effective contact path matters.

Official customer care numbers and verified contact channels

As of 2025, the most commonly published MakeMyTrip customer care numbers for India are 0124‑4628747 and 0124‑5045105 (Gurugram STD). A widely referenced toll‑free line is 1800‑102‑8747 (works from most Indian operators). If you’re calling from outside India, dial +91‑124‑4628747. These lines route through an IVR that identifies you by the phone number on your booking; having the same number active on your device speeds up authentication.

Call charges: 1800 numbers are typically toll‑free within India; 0124 numbers are billed as per your plan’s STD rates. From abroad, +91 calls are billed as international calls by your carrier. MMT maintains 24×7 IVR access with priority support for imminent travel (usually within 24–48 hours of departure/check‑in). For non‑urgent queries, in‑app chat/call back via a logged‑in account is often faster because your booking context is pre‑attached.

You can verify current numbers and access chat/callback via support.makemytrip.com or by logging into the MakeMyTrip app and going to My Trips → your booking → Need Help. Always prefer channels reached from makemytrip.com or the official app to avoid spoofed helplines.

• India helplines: 0124‑4628747, 0124‑5045105; toll‑free: 1800‑102‑8747
• Outside India: +91‑124‑4628747 (international calling rates apply)
• Web support hub: support.makemytrip.com (login recommended for booking‑linked assistance)
• Official site and app: makemytrip.com; iOS App Store and Google Play under “MakeMyTrip” by MakeMyTrip India Pvt. Ltd.

In‑app and web support: fastest path for booking‑linked help

For any existing booking, the in‑app path is usually the quickest: open the MakeMyTrip app → My Trips → select the booking → Need Help → choose Chat, Call, or Request Callback. Because the app already has your booking ID, traveler details, and payment method, agents can skip manual verification and jump straight to action.

On desktop/mobile web, log into your account and go to support.makemytrip.com. If you start from the booking details page, you’ll see context‑specific options (change flight time, cancel with fare rules preview, reissue, hotel date change, refund status). Many routine actions—like same‑day flight rescheduling or refundable hotel cancellations—can be completed self‑serve in under 2–5 minutes without calling.

If you must call, have the app open to the booking while you speak to support. Agents may push a one‑time consent prompt or action confirmation into the app for faster, auditable approval.

What to have ready before you call

Have your MakeMyTrip Booking ID (e.g., NFxxxxxxxxxxxx for flights, HTLxxxxxxxxx for hotels), the airline PNR (6‑character code like ABC1DE for flights), and the traveler name exactly as on the ticket or voucher. For hotels, note the property name, city, and check‑in/check‑out dates. For trains, IRCTC PNR is crucial.

Keep payment references handy: last 4 digits of the card used, UPI transaction ID, or wallet order number; this helps trace refunds. If you need a GST invoice, have your 15‑digit GSTIN, legal entity name, and state of supply. For changes, know your preferred alternate dates/times and acceptable fare difference range (e.g., “up to ₹1,500 per passenger”).

If you’re calling on behalf of someone else, the phone number and email used on the booking, plus a quick consent (often an OTP sent to the registered contact), will be required before agents can modify or cancel.

Common requests and the fastest resolution paths

Most support interactions fall into predictable categories. Below are the quickest routes and what to expect in terms of rules, costs, and timelines. Policies vary by airline/hotel and fare type, but the patterns below hold for most cases in India.

• Flight date/time change: Use My Trips → Change/Reschedule to view real‑time options and total charges (airline change fee + fare difference + any MMT service fee). Typical airline domestic change fees range ₹1,500–₹3,500 per passenger per sector, plus fare difference. Self‑serve often shows more inventory than the IVR.
• Flight cancellation and refund: Preview the net refund before confirming. Domestic airline cancellation fees commonly range ₹3,000–₹4,500 per passenger per sector on regular fares; zero‑cancellation add‑ons (if purchased) are honored per their terms. Refund timelines: UPI 2–5 business days, credit/debit cards 5–7 business days (issuer dependent), wallets 24–72 hours.
• Hotel date change or cancellation: Check the property’s policy on your voucher—non‑refundable rates usually don’t allow changes; flexible rates often allow free cancellation up to 24–72 hours before check‑in. For same‑day issues (overbooking, denial of check‑in), use in‑app chat/Call Now for relocation assistance.
• Refund status follow‑up: In My Trips → View Details, look for “Refund in progress.” If the airline has processed to MMT, the handoff to your bank typically completes within the timelines above. Provide ARN (Acquirer Reference Number) if your bank requests it; support can share this once available.
• Name/typo corrections: Minor spelling fixes (1–3 characters) are usually permitted by many airlines before check‑in closes; major corrections or name changes are generally not allowed on most fares. Call support with a government ID scan if asked.
• Urgent travel disruptions (delay/cancellation): If your flight is disrupted on day of travel, contact the airline desk at the airport first for fastest re‑accommodation, then sync the change in the MMT app. For hotel late arrivals after 11 pm, ask support to mark “late arrival guaranteed” to avoid a no‑show.

Domestic vs. international tickets and hotel policy nuances

Domestic Indian fares usually have fixed slabs for change/cancel fees and tighter windows—no‑show (not cancelling before departure) leads to forfeiture of most of the fare. Some low‑cost carriers close changes 2–3 hours before departure. Always cancel proactively in the app if you can’t travel.

International itineraries can involve multiple carriers and fare buckets. Changes often require reissue on the same fare family; fees can be higher (₹6,000+ per segment) and availability‑dependent. Visa validity, minimum connection times, and passport information must be checked carefully; agents may ask for passport details to push changes through.

Hotel policies vary by brand and channel. Many properties honor “pay at hotel” bookings only until a cutoff time; a declined pre‑authorization can trigger auto‑cancellation. For peak dates and events, free cancellation windows can be 7–14 days prior—check your voucher’s fine print before calling.

When and how to call for the shortest wait

Based on typical call patterns, peak wait times are 10:00–14:00 IST and 19:00–22:00 IST on weekdays, and mid‑mornings on weekends. Off‑peak windows—07:00–09:00 IST or after 23:00 IST—often connect faster. If the queue is long, request a callback from within the app to hold your place without staying on the line.

When you connect, state your request in one line with your booking ID up front (e.g., “I need to move NF12… from 6 Oct to 7 Oct evening; okay with up to ₹1,500 fare difference”). Clear constraints help agents pick the right option quickly.

If the IVR doesn’t recognize your number, key in the booking ID and the last 4 digits of the phone number or card when prompted. Keep SMS accessible for OTP verification.

Escalations, grievances, and consumer protection

If your issue isn’t resolved after the first interaction, ask for a case ID and a timeline. In the app, open the booking → Need Help → Escalate (available after an initial response). Escalations usually receive a supervisor review within 24–48 hours, especially for time‑bound travel.

For unresolved consumer grievances in India, you can approach the National Consumer Helpline at 1915 (toll‑free) or file online at consumerhelpline.gov.in. For airline‑related service failures (cancellations, refunds), you can also lodge a ticket on the Ministry of Civil Aviation’s AirSewa portal at airsewa.gov.in or the AirSewa app. Use these channels after giving MMT a reasonable window (typically 72 hours) to act.

Fraud safety: MakeMyTrip agents will never ask for your UPI PIN, full card details, or OTP over a call or chat. Pay only within the official app or on makemytrip.com. Beware of look‑alike helpline numbers posted on search or social media; verify numbers at support.makemytrip.com before dialing.

Corporate, SME (myBiz), and travel manager tips

SMEs using myBiz (MakeMyTrip’s business travel program) should access support via the myBiz dashboard after login at makemytrip.com/mybiz. Corporate queues typically prioritize policy‑compliant reissues, GST‑ready invoicing, and consolidated reporting; your company admin can enable traveler‑level approvals to speed up changes.

For GST invoicing, ensure the correct GSTIN and state are saved under the company profile before booking; retroactive GST changes are rarely possible once an invoice is generated. For traveler onboarding at scale, use the CSV import in myBiz to avoid name mismatches that lead to airline check‑in issues.

If your company has a dedicated account manager, note their direct line or email from the myBiz portal; complex international reissues and group travel (10+ pax) are best routed through that channel for faster fare filings.

Quick reference: addresses and identifiers

Legal entity: MakeMyTrip India Pvt. Ltd. Headquarters: Gurugram, Haryana, India (DLF Cyber City area, PIN 122002). Always route physical correspondence through addresses listed on makemytrip.com under Contact/Legal; office locations can change, and using an outdated address can delay responses.

Official domains: makemytrip.com and support.makemytrip.com. Social: look for verified “MakeMyTrip” handles. For phone contact, prefer the India helplines 0124‑4628747, 0124‑5045105, and toll‑free 1800‑102‑8747; from abroad, use +91‑124‑4628747. Keep your Booking ID, PNR, and registered mobile number ready to shorten verification and resolution time.