MMT Customer Care Contact Number: How to Reach MakeMyTrip Support Fast

Official MMT Customer Care Numbers (India) and When to Use Them

If you need to speak to MakeMyTrip (MMT) by phone for booking changes, cancellations, refunds, or travel emergencies, these India-based numbers are commonly published and widely used: 0124-462-8747, 0124-504-5105, and the toll-free line 1800-102-8747. If you are calling from outside India, you can typically reach the same lines by dialing +91-124-462-8747 (international calling charges apply). Availability and routing can vary by product (flights, hotels, trains, buses) and by your location.

Because phone lines and menus can change, MMT strongly steers customers to the in-app “Call Us” or “Get a callback” options tied to your specific booking. That ensures you’re routed to the right team (for example, domestic flights vs. international, hotel vs. homestay) and that the agent already has your itinerary, PNR, and payment history on screen. Always verify the number shown in your booking’s Help/Support section before dialing.

Fastest Path: Get the Correct Number Inside the MakeMyTrip App or Website

The fastest way to reach the correct phone queue is directly from your active booking. On the MMT mobile app (Android/iOS): open My Trips, select the booking, tap Need Help or Support, then choose Call Us or Request Callback. On the website: sign in at www.makemytrip.com, go to My Trips, open the booking, and click Need Help. You’ll see context-specific options (change flight, cancel, reschedule, hotel issues), the applicable fees and rules, and a phone button or callback link.

This workflow typically cuts call time by 3–5 minutes because the agent receives your PNR, Booking ID, traveler names, and fare rules automatically. For urgent changes (for example, flight changes within 24 hours of departure), the app often prioritizes your call or accelerates callbacks, especially during irregular operations (bad weather, schedule changes).

What to Have Ready Before You Call

Having the right details on hand reduces handling time and prevents repeat calls. In most cases, identity verification is required before agents can discuss or modify a booking, especially for refunds and itinerary changes.

• Your MMT Booking ID and airline PNR (usually 6 characters). For trains, keep the IRCTC PNR; for buses, the M-ticket number.
• Traveler details: full name as on the ticket, date of birth for infants/children, and passport details for international trips.
• Payment details used at purchase: last 4 digits of the card or UPI ID, and transaction date/amount. Keep bank SMS or email confirmations handy.
• Exact request: new travel dates/time windows, preferred airlines/hotels, and budget limits so the agent can quote alternatives quickly.
• Supporting documents: medical certificates for fee waivers, airline emails on schedule change, or property correspondence for hotel disputes.

Hours, Wait Times, and Peak Calling Windows

MMT phone support is generally available 24×7 for urgent travel issues (changes, cancellations, no-show assistance) and near-departure queries. Non-urgent requests (general account issues, loyalty queries, GST invoice corrections) may be serviced faster during business hours. Expect longer waits during nationwide holidays, long weekends, and festival seasons (for example, Diwali and around May–June school breaks).

Typical peak windows are 10:00–13:00 IST and 19:00–22:00 IST, when waits can stretch to 8–15 minutes. Off-peak windows (early morning or mid-afternoon) often connect in under 5 minutes. If you can’t wait on hold, use the Request Callback option—most callbacks complete within 15–45 minutes for active trips, and within 2–6 hours for non-urgent cases.

Fees, Changes, and Refund Timelines You Should Expect

For flight changes or cancellations, you’ll usually pay the airline’s fee plus an MMT assistance/processing fee. For domestic flights, airline change/cancel fees commonly range from ₹1,500–3,500 per passenger per sector, while MMT’s assistance fee is typically ₹300–600 per passenger per sector (you’ll see the exact figure before confirming). International flight fees vary by carrier and fare rules, and can be substantially higher; ask the agent to read back the total before confirming.

Refund timelines depend on the product and payment method: domestic flights often reflect in 7–10 business days, international flights in 10–15 business days, prepaid hotels in 5–7 business days after the property confirms eligibility, and buses/trains in 1–5 business days. UPI and wallet refunds can post faster than credit cards. If a refund exceeds 15 business days, request the ARN (Acquirer Reference Number) to follow up with your bank.

Escalations, Grievances, and How to Get a Case Reviewed

If your issue stalls, escalate methodically. First, reopen your case in the app (My Trips → booking → Support → View/Update Case). Add any new documents or airline/property confirmations. If you used the phone line, ask for the internal case ID before ending the call. This helps the next agent pick up precisely where the last left off.

Second, request a supervisor review if the matter is time-sensitive (for example, you’re inside 24 hours of departure and a schedule change is unresolved). Supervisors can override certain workflows, apply waivers when airline policies allow, or prioritize callbacks. For complex fare-rule disputes or chargebacks, ask for a written summary by email or in-app message so you have a clear audit trail.

Safety First: Avoid Fake Numbers and Impersonators

Always obtain the customer care number from the MMT app or your logged-in account on www.makemytrip.com. Be cautious with search engine ads or social posts showing “MMT helpline” numbers—scammers often post lookalike numbers. MMT agents will never ask for your full card PIN, full OTP, or to install remote-access apps. If anyone does, hang up immediately and report it via the Support section.

If you must store a number, save the in-app number shown for your booking and label it “MMT (verified from app).” Re-verify before each call—lines are periodically updated by product and region to route you faster. When in doubt, request a callback from inside the app; it’s the safest and most targeted option.

Useful Links and Social Channels

Website: www.makemytrip.com — Sign in to view your trips, in-context support options, and the correct phone line or callback path. For realtime service updates (for example, weather disruptions), check MMT’s official social channels linked from the website footer. Do not rely on unofficial pages or third-party posts for phone numbers or payment links.

If you are traveling soon (within 24 hours), use the app’s Call Us option from your booking for priority routing. For everything else, the callback route plus in-app chat often solves issues with less hold time and a clearer digital record of what was promised.

• Commonly used India customer care numbers: 0124-462-8747, 0124-504-5105, and toll-free 1800-102-8747. Always verify inside your booking before calling.
• International callers: dial +91-124-462-8747; your carrier’s international call rates will apply.