Mitsubishi Customer Care Phone Number: Expert Guide to Getting Help Fast

The primary phone numbers you need

For Mitsubishi owners in the United States, the fastest path to live support is by phone. The core number most drivers need to keep handy is 1-888-648-7820. This line supports Mitsubishi Motors North America (MMNA) Customer Care functions and connects you to 24/7 Roadside Assistance when you select the roadside option in the menu. It’s printed in the Warranty and Maintenance Manual that comes with your vehicle and is the same number many dealers place on the inside of the glovebox or owner’s manual cover.

If you finance or lease through Mitsubishi’s branded program (Mitsubishi Motors Financial Services, powered by Ally), account-specific billing and payoff questions are handled by Ally’s auto servicing team at 1-888-925-2559. For safety recalls, Mitsubishi encourages owners to check by VIN online first and then call if you need help scheduling repairs or clarifying coverage.

• Mitsubishi Customer Care and 24/7 Roadside Assistance (U.S.): 1-888-648-7820
• Mitsubishi Motors Financial Services (powered by Ally): 1-888-925-2559
• Official site and owner resources: https://www.mitsubishicars.com and https://www.mitsubishicars.com/owners
• Recall lookup by VIN (U.S.): https://www.nhtsa.gov/recalls and https://www.mitsubishicars.com/recalls
• NHTSA Vehicle Safety Hotline (recall assistance): 888-327-4236

When you should call versus go online

Call 1-888-648-7820 when you need immediate help (breakdowns, towing, lockouts, dead battery), when you’re seeking case-by-case goodwill or warranty interpretation, or when you want to escalate an issue after a dealer visit. Phone support is also best for complex ownership questions that involve multiple factors (state emissions rules, out-of-warranty scenarios, or parts availability and backorder timelines).

Use online tools for quick self-service: check open recalls by VIN, download owner’s manuals, find a dealer, or review maintenance schedules at mitsubishicars.com. Financing customers can make payments, pull payoff quotes, and update account details through Ally Auto’s portal (ally.com/auto) with shorter wait times than phone during peak hours. If you’re outside the U.S., go to mitsubishi-motors.com and select your country to get the correct, country-specific customer care number.

What to prepare before you dial

Having a few details ready will shorten your call and improve the outcome. For vehicle issues, the most important item is your 17-character VIN (on your registration, insurance card, or the driver’s side dashboard near the windshield). Note your current mileage, any warning lights, recent work done, and the approximate date the problem started. If you can reproduce a symptom, write down the steps—this helps both Customer Care and the dealer’s diagnostic team.

For finance questions, have your Ally/Mitsubishi Motors Financial Services account number, the last four digits of your SSN or tax ID (for verification), and your payment method if you plan to make or modify a payment during the call. For roadside assistance, know your exact location (street address, highway mile marker, or GPS coordinates), whether the vehicle is in a safe spot, and any special conditions (e.g., low-clearance garage, all-wheel-drive tow requirement).

• VIN (17 characters), license plate, and current odometer reading
• Service history: repair orders, dates, and dealer names
• Symptom details: warning lights, noises, error messages, temperatures, and when they occur
• Contact and availability: best callback number and time window
• Finance info (if applicable): account number, payoff needs, or hardship/deferral documentation
• Roadside specifics: exact location, vehicle condition (drivable/not), tow destination (nearest Mitsubishi dealer)

Roadside assistance: coverage and how calls are handled

Mitsubishi’s U.S. roadside assistance is included for 5 years and unlimited miles from the in-service date for most new vehicles, operating 24/7/365 at 1-888-648-7820. Core services typically include towing to the nearest authorized Mitsubishi dealership, battery jump-starts, flat tire change (with your spare), lockout assistance, and emergency fuel delivery. Out-of-warranty owners can still call the same number and will be advised of any pay-per-use costs before dispatch.

Dispatchers prioritize safety and location accuracy first, then match you with a nearby provider. In metro areas, typical ETAs are 45–90 minutes depending on weather and traffic; rural response can run longer, especially after-hours. If you have an all-wheel-drive model or a plug-in hybrid (e.g., Outlander PHEV), advise the agent so they send a suitable truck (e.g., flatbed) and avoid drivetrain or battery damage.

Warranty, recalls, and how Customer Care can help

Most new Mitsubishi vehicles include a 5-year/60,000-mile New Vehicle Limited Warranty, a 10-year/100,000-mile Powertrain Limited Warranty for the original owner (subsequent owners typically receive coverage up to 5 years/60,000 miles on powertrain), a 7-year/100,000-mile Anti-Corrosion/Perforation warranty, and 5 years/unlimited miles of roadside assistance. For plug-in hybrid models like the Outlander PHEV, the traction battery is generally covered by a separate limited warranty up to 10 years/100,000 miles (whichever comes first).

Customer Care can verify your specific coverage by VIN, help coordinate dealer appointments, and assist if you’re facing parts delays or repeated repair attempts for the same concern. For recalls, check your VIN at mitsubishicars.com/recalls or nhtsa.gov/recalls, then call if you need help finding a dealer with parts in stock. Recall repairs are performed at no charge; Customer Care can also document your case if a delay creates a hardship (e.g., rental needs) and advise on available assistance.

Tips for faster resolution and escalation paths

Start with a documented dealer visit for diagnosis, then call Customer Care with the repair order number if the issue persists, parts are on backorder, or you’re seeking goodwill consideration outside warranty. Ask the agent to open a case and give you the case number; this creates a record that a regional case manager can review if further action is needed. If you move or must use a different dealer, referencing the same case number keeps your history intact.

Be concise and factual: what happened, when, how often, and what has already been tried. Photos or short videos of symptoms (e.g., instrument cluster warnings) can be invaluable at the dealership. If you believe a safety defect exists, file a report with NHTSA at 888-327-4236 in addition to calling Mitsubishi; this ensures visibility and can accelerate engineering reviews. For non-urgent updates, you can also use the contact form at mitsubishicars.com/contact-us to attach documents while your case remains active via phone.

If you’re outside the United States

Mitsubishi publishes different customer care numbers by market. To avoid delays and misrouting, go to https://www.mitsubishi-motors.com/en/ and select your country; you’ll find the correct customer care phone number, roadside assistance terms, and warranty specifics for your region. Coverage periods (for example, roadside assistance duration or battery warranties) can vary by country and model year.

If you recently imported a vehicle or relocated, have your VIN and proof of registration handy before you call your local market’s customer care team. They can advise on cross-border warranty applicability, inspection requirements, and how to transfer any remaining coverage into your new market where possible.