Meijer Credit Card Customer Care: An Expert, Practical Guide

Know who services your Meijer credit card and why it matters

Meijer-branded credit cards are issued and serviced by a bank partner (the issuing bank), not by Meijer stores. That means billing, payments, credit line increases, disputes, fraud claims, replacement cards, and online account access are all handled by the bank. The quickest way to reach the right customer care team is to use the phone number and website printed on the back of your card or on your monthly statement. If you have the Meijer store-only card versus a Meijer Mastercard, the phone menus and servicing websites can differ, so check your plastic and statement first.

You can confirm your issuer by looking for an issuing bank name and network logo on your card and statement (for example, Mastercard, and a bank name near the magnetic stripe or on the page footer of your statement). Common U.S. retail card issuers include Citibank, N.A.; Synchrony Bank; and Bread Financial/Comenity Bank; your card and statement will clearly identify the correct one. Always rely on the number on your card or statement to avoid scams, rather than phone numbers found in search results or on unsolicited emails/texts.

How to contact the right team quickly

For account-specific help (payments, disputes, fraud, login issues), call the servicing number on the back of your Meijer credit card. Lost or stolen card lines are typically available 24/7, while general account servicing often runs extended hours on weekdays and limited hours on weekends. Keep your card or statement handy; automated systems usually ask for the last 4 digits of your card and the last 4 of your SSN or a ZIP code to locate your account.

If your question is about in-store purchases, returns, or Meijer mPerks rewards (not billing), a Meijer store or Meijer’s customer support can help. For escalations about store experience or general corporate matters (not card billing), Meijer’s headquarters can direct you to the right department.

• Number on your card: Use the issuer phone on the back of your Meijer card for billing, payments, fraud, and disputes (fastest and most accurate routing).
• Meijer corporate switchboard (for store experience and corporate inquiries, not card servicing): +1 (616) 453-6711; address: 2929 Walker Ave NW, Grand Rapids, MI 49544; website: https://www.meijer.com
• Identity theft assistance (FTC): 1-877-438-4338; TTY 1-866-653-4261; https://www.IdentityTheft.gov
• Credit freezes and alerts:
  – Equifax: 1-800-349-9960; https://www.equifax.com/personal/credit-report-services/
  – Experian: 1-888-397-3742; https://www.experian.com/freeze
  – TransUnion: 1-888-909-8872; https://www.transunion.com/credit-freeze
• Regulatory complaints (CFPB): File at https://www.consumerfinance.gov/complaint/ or call 1-855-411-2372 (TTY 1-855-729-2372)

Prepare before you call: what to have ready and what to ask

Having the right information at your fingertips shortens calls and reduces back-and-forth. Locate your card, your most recent statement, and any relevant receipts. If you’re disputing a transaction, gather the date, amount, merchant name, and any correspondence or return confirmations. If your card is missing, write down when and where you last used or saw it.

When you reach an agent, ask for specifics: expected resolution timelines in days, any temporary credits that will appear, confirmation numbers, and where any follow-up documentation must be sent (fax, upload portal, or postal address). Before hanging up, repeat key details back to the agent and request an SMS or email confirmation if available.

• Identity verification: full name as on card, last 4 digits of SSN, billing ZIP, and code word/passphrase if you set one up.
• For payments: routing/account numbers if paying by bank draft; know your issuer’s same-day payment cutoff time (varies; often early evening local time).
• For disputes: the exact posting date/amount, whether it was card-present or online, attempts to resolve with the merchant, and desired outcome (refund, corrected amount).
• For fraud: when you noticed the issue, unauthorized merchant list, travel you made recently (to distinguish real vs. fraudulent activity), and permission for card closure/reissue.
• Recordkeeping: ask for a case number, note agent name/date/time, and save any documents for at least 24 months in case of chargeback cycles or tax/audit needs.

Payments, online access, and statements

Enroll in online account access using the web address shown on your statement or cardback to set up e-statements, alerts, and Autopay. Most issuers offer same-day or next-day online payments from a U.S. checking account; verify your issuer’s cutoff time to ensure on-time posting. Autopay typically offers options: statement balance, minimum due, or a fixed amount. Set Autopay at least 3 business days before the due date to avoid a first-cycle delay.

Phone payments and mailed checks are also available, but phone payments can include convenience fees, and mail can take 5–7 postal days plus processing. Always mail to the remittance address printed on your statement—addresses differ by product and region. Never send payments to a Meijer store address. For overnight delivery, your statement should list a physical courier address (not a PO Box) specifically for expedited payments.

Disputes and billing errors: your rights and timelines

Under the federal Fair Credit Billing Act (FCBA), you have 60 days from the date the statement was sent to you to notify the issuer in writing about a billing error. The issuer must acknowledge your dispute in writing within 30 days and resolve it within two billing cycles (but not more than 90 days) after receiving your letter. During investigation, you can withhold payment on the disputed amount without penalty, but you must pay all undisputed charges.

Submit disputes via the issuer’s secure portal when available, and follow up with a written letter if advised. Include your name, address, account number, a clear description of the error, and copies (not originals) of supporting documents. Use certified mail with return receipt for postal submissions and keep copies of everything.

Fraud, lost/stolen cards, and zero liability

Report a lost or stolen card to the issuer immediately using the 24/7 number on the back of your card (or from your statement). For credit cards, federal law caps your liability for unauthorized use at $50, and network policies (e.g., Mastercard Zero Liability) generally provide $0 liability for unauthorized transactions, provided you promptly report and exercise reasonable care. Ask the agent to close the compromised card number, review recent activity, and issue a replacement card.

Most issuers ship replacement cards within 3–7 business days; expedited delivery in 1–2 business days may be available—ask about any fees before authorizing. After reporting, place a free initial fraud alert (1 year) with one credit bureau; it will propagate to the others. For identity theft concerns, create a recovery plan at IdentityTheft.gov and consider a credit freeze with Equifax, Experian, and TransUnion using the contacts above.

Rewards, mPerks, and gas discounts: who handles what

Meijer promotions (such as cents-per-gallon fuel discounts or in-store offers) are marketing programs separate from your card’s billing. If an expected Meijer mPerks reward did not apply at checkout, contact Meijer customer support or visit https://www.meijer.com and navigate to Services > mPerks for help linking your account and verifying eligibility. The card issuer can confirm whether a transaction posted correctly, but Meijer manages store promotions and mPerks rules.

If you believe a promotional statement credit tied to your Meijer credit card was not applied, first verify the promo terms (spend thresholds, categories, and dates) and confirm the merchant category code (MCC) if applicable. Then contact the issuer with your receipt and the promotion language. For pump discounts, confirm that your mPerks and card were both recognized at the terminal; if not, a store team member can help correct it for the next purchase.

Escalations and formal complaints

Ask to speak with a supervisor if a reasonable resolution timeline has passed or if you receive conflicting information. Request a written summary of any commitments (credits, adjustments, or fee waivers) and the case reference number. Keep a dated log of calls and copies of statements showing the promised corrections.

If you cannot resolve the issue with the issuer, file a complaint with the Consumer Financial Protection Bureau at https://www.consumerfinance.gov/complaint/ or by calling 1-855-411-2372 (TTY 1-855-729-2372). The CFPB generally requires issuers to respond within 15 days and to close the matter (with a final response) within 60 days. You’ll be able to track updates and upload documents through the CFPB portal.

Accessibility, language support, and security reminders

Tell the agent if you prefer Spanish or another language; retail card issuers typically offer multilingual support or interpreter lines at no charge. Customers who are deaf, hard of hearing, or have a speech disability can use 711 (Telecommunications Relay Service) to connect to the issuer’s phone support. If you need alternative statement formats (large print, Braille, or accessible PDFs), ask the issuer’s accessibility team; they can usually set a permanent preference on your profile.

To avoid scams, do not share one-time passcodes with anyone who calls you unexpectedly. If you receive a suspicious call or text, hang up and dial the number printed on your Meijer credit card or statement. Legitimate agents will not pressure you to pay by gift card, wire, or cryptocurrency, and they will not ask for your full Social Security number after account lookup—only the last 4 digits for verification.

What is the number for Meijer credit card?

Call the Citibank customer service department at (888) 248-4226.

Who services Meijer credit cards?

Under the terms of the agreement, Citi will become the exclusive issuer of the Meijer private label and co-brand credit card program beginning on February 24, 2020. Meijer cardholders can expect to receive new cards in the mail in mid-February.

What is the 1 800 number for Citibank credit card?

1-800-347-4934
For assistance with your account, please contact Customer Service at 1-800-347-4934 (in Spanish: 1-800-947-9100) (TTY: 1-800-325-2865).

How do I pay my Meijer credit card bill?

Ways to Make a Meijer Credit Card Payment

1. Online: Log in to your online account and find the payment button.
2. By phone: Call 1-877-816-9401 and enter your card information when prompted, then press N/A.
3. By mail: Send a check or money order (but not cash) to. Meijer Mastercard Payments. PO Box 9001006.