Maserati Customer Care: An Expert Owner’s Guide

How to Reach Maserati Customer Care

Maserati provides customer support through multiple channels: authorized dealers, regional customer care centers, the Maserati Connect app, and online owner portals. Because contact methods and phone numbers vary by country, the most reliable way to obtain the correct details is to visit maserati.com, select your market (for example: United States, United Kingdom, UAE), then navigate to Ownership > Contact Us or Ownership > Assistance. Within the Maserati Connect app, tap Assistance to view the domestic and international phone numbers for Roadside Assistance and Customer Care assigned to your VIN.

For written support, most regions offer a secure web form under Ownership > Customer Care, where you can attach service invoices, photographs, and videos. Expect a case reference ID to be generated automatically; keep it for future calls and emails. If you prefer postal correspondence, Maserati S.p.A. headquarters can be reached at: Viale Ciro Menotti 322, 41121 Modena (MO), Italy. Technical cases are typically managed locally through your regional subsidiary and the authorized dealer that last serviced the car.

Typical response times for web submissions are 24–48 business hours for initial contact. For urgent situations (immobilization, warning lights, accidents), use the phone numbers in the Maserati Connect app or in the Warranty and Services booklet supplied with your car to reach Roadside Assistance immediately. As with any manufacturer support, identity verification and vehicle ownership confirmation will be requested for privacy and safety reasons.

Warranty, Roadside Assistance, and Coverage Basics

In the United States, as of model year 2024, Maserati’s New Car Limited Warranty is 4 years or 50,000 miles (80,000 km), whichever occurs first. This coverage generally includes the powertrain and major components, with normal wear items excluded. Certified Pre-Owned (Maserati Approved) vehicles can carry warranty protection for up to 6 years from the original in-service date, often with unlimited mileage, depending on program and model eligibility. Always confirm precise terms at purchase, as coverage may differ by vehicle, year, and market.

Roadside Assistance is typically concurrent with the new car warranty period and may include towing to the nearest authorized Maserati service center, battery jump-start, lock-out assistance, fuel delivery, and flat-tire help. The service scope varies by country and may impose limits (for example, towing distance or cost ceilings). You’ll find definitive terms in your Warranty and Services booklet and in the Maserati Connect app under Assistance. If you purchased an extended warranty or prepaid maintenance plan, check whether they add or modify roadside benefits.

For transparency, request a printed or emailed warranty verification from your dealer that shows in-service date, warranty end date, any extended coverage, and recall status tied to your 17-character VIN. Keep this with your glovebox documents. If you bought the car used, ask the dealer to update your owner record with Maserati Customer Care so that future communications (recalls, software campaigns) reach you.

Getting Help Fast: What to Prepare and What to Expect

Support quality improves dramatically when you provide clear documentation up front. Before you call or submit a web case, gather the essentials below—this can reduce back-and-forth and often shortens resolution time by several days. When your car is not drivable, contact Roadside Assistance first; for non-urgent concerns (fit-and-finish, infotainment behavior), open a standard customer case and schedule a dealer visit.

Once a case is opened, you’ll be assigned a reference ID. The case is typically routed to the selling or servicing dealer for inspection and diagnosis. Maserati technical support may request logs, data captures (via the dealer’s diagnostic tools), or photos/videos. Expect 1–3 business days for initial triage, and 3–10 business days for parts-dependent repairs—timeframes can extend for specialty components or during peak seasons.

• Bring: 17-character VIN, current odometer, build year/model/trim, a concise symptom timeline, and photos/videos of warnings or faults.
• Documents: last 12–24 months of service invoices, proof of ownership, any prior case numbers, and recall letters if applicable.
• Repro steps: note exactly when the issue occurs (cold start, after 30 minutes of driving, at highway speeds, with CarPlay active, etc.).
• Environment: fuel grade used (e.g., 91–93 AKI), recent wash/detailing (for sensor issues), software version shown in the infotainment About menu.
• Dealer coordination: ask for a written estimate, parts ETA, and whether a courtesy car or rental reimbursement is available under your plan.

Service, Maintenance, and Typical Costs

Authorized Maserati dealers are your primary channel for repairs and maintenance while preserving warranty coverage and ensuring access to factory tools, technical bulletins, and software updates. For most late-model vehicles, routine service is commonly annual or mileage-based, whichever comes first. Your in-cluster service indicator and the Maserati Connect app will prompt when a visit is due; do not ignore oil change or brake fluid intervals, as they materially affect warranty decisions on engine and braking components.

Cost estimates vary by model and region, but owners often budget for premium service pricing. As a directional guide in the U.S., an annual service on a recent Ghibli, Levante, or Quattroporte can range from approximately $900–$1,600, depending on scope and region; major services that include spark plugs or transmission fluid can extend beyond $1,800. Brake services can range widely (for example, $1,500–$3,000+ depending on rotor/pad specifications), while high-performance tires typically range $1,200–$2,000+ per set. Always request a line-item estimate and confirm which fluids (oil spec/quantity, brake fluid DOT rating) and parts are used.

If a safety recall is outstanding, dealers will perform the remedy at no charge. For non-safety service campaigns or software updates, coverage can vary; ask your advisor whether a campaign applies to your VIN and whether it is customer-pay or goodwill-eligible. If your vehicle is within warranty and a part is backordered, discuss interim solutions (loaner vehicles, partial repairs) and document all communications in your case file.

Escalation, Goodwill, and Case Resolution

Most issues resolve at the dealer level with guidance from Maserati technical support. If a concern persists, ask your service advisor to initiate an escalation with the regional Maserati field representative. Provide objective evidence: service reports, diagnostic logs, timestamps, and high-quality media files. When an out-of-warranty failure is close to coverage limits (for example, 2–6 months or 2,000–5,000 miles beyond), a goodwill consideration may be possible depending on maintenance history and dealer advocacy—results vary by market and case specifics.

Set expectations early. For complex drivability or electrical concerns, anticipate an investigative phase (several days) to reproduce faults and collect data. For parts constraints, the dealer can quote a factory ETA; typical lead times are 3–10 business days domestically, longer for rare components or international shipments. Follow up every 2–3 business days, referencing your case ID, and request written updates. If you believe a safety defect exists, you can also file a report with your national authority (e.g., nhtsa.gov/recalls in the U.S.) while continuing to work with Maserati.

When a resolution is reached, request a final invoice or no-charge repair order that clearly lists the complaint, cause, and correction. Keep all records—comprehensive documentation improves future support outcomes and resale value, and it is vital for any extended warranty claims.

Digital Tools: Maserati Connect, Online Portals, and Owner Resources

The Maserati Connect app and web portal provide remote services and support integration for many recent models: remote lock/unlock, vehicle status, service reminders, and direct dialing to Assistance. Make sure your account email matches the address on file with your dealer so communications and digital authorizations (such as over-the-air update prompts, where applicable) work seamlessly. If you purchased your car pre-owned, ask the dealer to perform a digital ownership transfer to ensure the app reflects your vehicle correctly.

For official documentation—owner’s manuals, warranty booklets, and quick guides—start at maserati.com, choose your country, then Ownership > Manuals or Ownership > Support. Use the Find a Dealer tool to locate the nearest authorized service center by ZIP/postcode, and call ahead for availability; urban dealers can book 1–3 weeks out, especially around seasonal tire changes. When traveling internationally with your Maserati, review your roadside coverage terms before departure; some regions support cross-border towing only to the nearest authorized facility within a defined radius.

• Websites: maserati.com (select your market), nhtsa.gov/recalls (U.S. safety recalls), your dealer’s site for online service booking.
• Key numbers to know: your 17-character VIN, warranty start/end dates, current odometer, and your Maserati Customer Care case ID once assigned.
• Data privacy: verify support emails originate from official domains listed on maserati.com. Never share payment details over unsolicited calls.

Final Tips for a Smooth Customer Care Experience

Build a relationship with one authorized dealer and a named service advisor; continuity speeds diagnosis, improves goodwill prospects, and reduces duplication. Keep your maintenance on schedule and store all receipts—Maserati is meticulous about oil specifications, brake fluid intervals, and genuine parts usage when assessing warranty and goodwill requests. When issues arise, document them immediately with dates, ambient conditions, and photos/videos.

Use the official channels: the Maserati Connect app, the Ownership pages on maserati.com, and your authorized dealer network. Provide complete information, ask for written estimates and ETAs, and follow up consistently with your case ID. With methodical preparation and the right contacts, most concerns can be resolved efficiently and documented to preserve the value and reliability of your Maserati.

Who is the CEO of Maserati USA?

Kelly MacDonald, who took charge as CEO of Maserati North America in late 2023 after serving as CMO of the company for a short time, is bucking convention.

What are the Maserati recalls?

Maserati North America, Inc. (Maserati) is recalling certain 2023-2024 Grecale, 2023-2025 MC20 Cielo, 2024 Granturismo, GranCabrio, 2021-2024 Levante, Ghibli, Quattroporte, and 2022-2025 MC 20 vehicles. The radio software may prevent the rearview image from displaying.

Does Maserati offer free maintenance?

Regular maintenance of your car is key to keeping it in good condition, ensuring the safety, efficiency, and performance standards you’ve come to expect from Maserati. Our complimentary maintenance program is built to give you the reassurance that your car is regularly serviced by a highly skilled Maserati technician.

How to connect to Maserati Connect?

Turn on Bluetooth on your device. And search for MTC Plus request the pairing and confirm the request both on the onboard. Computer display and on your smartphone.