MakeMyTrip customer care number: the fastest ways to reach support

MakeMyTrip (founded in 2000; NASDAQ: MMYT since 2010) runs a large, triaged support operation across phone, in‑app chat, and self‑serve flows. If you need immediate human assistance—especially for same‑day or next‑day travel—the phone lines below are typically the quickest path. Because telecom routes and policies can change, always cross‑check the numbers on the official Help Center before calling.

Most frontline queues prioritize active or near‑term trips. If you can open your booking in the app or on the website, do that first; it attaches your call/chat to the right team and shortens verification. For non‑urgent queries (refund status, document changes, GST invoice reissue), the Help Center workflows often resolve issues without a call.

Official MakeMyTrip customer care numbers and channels (India)

As commonly published by MakeMyTrip and widely used by travelers in India, these are the primary contact routes. Availability may vary by product (flights, hotels, holidays, trains, buses) and time of day. Verify on the Help Center page: https://www.makemytrip.com/support/ before dialing.

• India toll‑free (domestic networks): 1800‑102‑8747 (8747 = TRIP). Typical coverage: 24×7 for urgent travel; shorter hours for non‑urgent queues.
• Standard access line (local call charges may apply): 1860‑500‑8747. Useful if the toll‑free line is busy or unavailable from your carrier.
• Gurugram support desk (chargeable): +91‑124‑462‑8747. Alternate: +91‑124‑504‑5105. These often route to the same IVR with product‑specific menus.
• Help Center (self‑serve + chat): https://www.makemytrip.com/support/ (web) and “Account → Support” (app). For most bookings, the “Call Us” button appears after you select a trip and an issue category.
• Social care (for status nudges—not for sharing personal data): X/Twitter @makemytrip and Facebook facebook.com/makemytrip. Expect replies during business hours; resolution still happens via secure channels.

Call queues are busiest 19:00–23:30 IST on weekdays and most of Saturday; average wait can be 6–12 minutes during peaks and under 3 minutes off‑peak. If the IVR offers a “request a callback,” use it; success rates are high, and you won’t lose your place in line. Keep your phone available for 15–30 minutes after requesting.

Which route to choose: phone vs. in‑app support

Use phone support when your travel starts within 24–48 hours, you’re already at the airport/hotel, a payment has double‑charged, or you need to act on airline/hotel schedule changes. Agents can push time‑sensitive actions (waivers, rebooking, voucher application) while you’re on the line.

Use the Help Center or in‑app chat for non‑urgent items such as name corrections that require documents, GST invoice edits, refund ETAs, voucher validity checks, or baggage/meal add‑ons more than 48 hours out. These flows are optimized, log every action, and typically resolve within posted SLAs without a call.

If your trip is within 24–48 hours

Open the MakeMyTrip app, go to Account → Support → Your Trips, select the booking, tap “Contact Us,” choose “Urgent” or the relevant disruption prompt, and then tap “Call Us.” This routes your call to a priority queue with your booking context pre‑attached (PNR, booking ID, fare class, supplier status), which speeds verification and solutioning.

If you cannot access the app, dial 1800‑102‑8747 and choose the product type (Flights/Hotels/Holidays/Trains/Buses). When prompted, enter your registered mobile number, email, or booking ID so the IVR can look up the trip and prioritize your call.

What to keep ready before you call

Having the right details at hand saves several minutes of hold time and reduces back‑and‑forth with suppliers (airlines/hotels). It also helps agents apply airline waivers or hotel policy overrides quickly when applicable.

• Your MakeMyTrip Booking ID (visible in the app and emails) and the airline PNR or hotel confirmation number.
• Registered mobile number and email address on the booking; last four digits of the payment card or UPI reference/transaction ID.
• Traveler names exactly as on the ID/passport; date of birth for minors; passport details for international tickets.
• Clear objective (cancel, reschedule, add baggage, seat selection, name correction), preferred new dates/times, and acceptable fare difference range.
• Any airline/hotel communication you received (delay/cancellation notices, schedule change emails) with timestamps.
• For GST invoices: GSTIN, legal name, address, and email for invoice delivery.

What to expect for common requests (fees, timelines, outcomes)

Cancellations and refunds: For most domestic airlines, refunds post in 7–10 business days after the airline processes the reversal; banks may take another 3–7 business days to credit. International itineraries can take 10–20 business days depending on the carrier and BSP cycles. If you paid via UPI or wallet, credits often appear faster (1–5 business days). MakeMyTrip will provide a Service Request (SR) ID and an estimated timeline during the call or chat.

Rescheduling: You’ll pay any fare difference plus airline change fees (commonly INR 2,000–3,500 per passenger per sector on domestic routes; international varies widely) and, where applicable, a MakeMyTrip facilitation fee. Many airlines waive change fees during significant schedule changes or disruption; ask the agent to check current waivers. For hotels, date changes depend on the property’s policy; “non‑refundable” stays typically cannot be shifted unless the hotel agrees to an exception.

Name corrections and documents: Minor spelling fixes on flights can be possible (1–3 characters) subject to airline policy; full name changes are usually disallowed on most tickets. Hotels can usually update guest names until check‑in day. For holidays (packages), supplier change fees and cut‑offs apply; expect 3–7 days for re‑issuance if multiple vendors are involved.

Payment issues, vouchers, and price guarantees

Double charges or pending debits: If a payment failed but shows as debited, agents typically advise a 24–72 hour auto‑reversal window used by banks. If it doesn’t reverse, raise a payment SR with the transaction reference; MakeMyTrip will coordinate with the payment gateway and your bank. Keep screenshots and UPI/IMPS reference numbers handy.

Vouchers and promotions: Confirm the exact T&Cs—minimum booking value, eligible products, and expiry dates. Voucher application usually happens at payment; post‑booking application is rare. If you believe a price guarantee applies, capture evidence (time‑stamped screenshots/URLs). Agents can review and advise eligibility under the current policy.

Escalations, records, and grievance redressal

Every interaction creates a Service Request (SR) or Case ID—note it carefully. If your issue exceeds the stated SLA, reply within the same thread in the app or call back and quote the SR to avoid re‑verification. You can request escalation to a floor supervisor if a promised action is overdue or a policy appears misapplied.

For unresolved matters, MakeMyTrip publishes its Grievance/Nodal Officer details and escalation matrix on its website (visit https://www.makemytrip.com/support/ and follow “Grievance Redressal” or “Contact Us”). Provide your SR ID, booking ID, a concise timeline of events with dates/times (IST), and any written commitments you received. For card disputes after a confirmed refund window has elapsed, consult your bank about chargebacks (typical windows: 45–120 days from transaction date), but use this only after exhausting normal resolution routes.

Keep all confirmations, airline/hotel receipts, and refund reference numbers. If you’re rebooked by an airline directly, share the new PNR with MakeMyTrip so their records reflect the change; it simplifies subsequent support and documentation (insurance claims, GST invoices, or visa letters).