Mahindra & Mahindra Customer Care: Complete, Practical Guide

Mahindra & Mahindra (M&M) supports a large base of passenger vehicles, commercial vehicles, and tractors across India and many global markets. Customer care spans digital portals, app-based service management, 24×7 roadside assistance, and an escalation framework that works in tandem with dealerships and regional teams. Knowing exactly where to go—and what information to share—can save time and get you faster resolutions.

This guide explains how to contact Mahindra customer care, what to expect at each step, how to book service and claim warranty, and how to escalate if needed. It also lists a verified corporate address and official websites you can rely on for the latest contact details.

Official Customer Care Channels

For passenger vehicles in India (e.g., Thar, XUV700, Scorpio-N, XUV3XO, Bolero), the primary, always-on support hub is With You Hamesha—the official service ecosystem that centralizes service history, booking, warranty, and roadside assistance. You can access it via web or mobile app and raise tickets that are tracked with a case ID sent by SMS/email.

Outside India, Mahindra support is typically delivered through the local distributor’s network; you’ll find the correct support coordinates by selecting your country on the Mahindra Auto website. For farm equipment and tractors, use the Mahindra Tractors regional websites and dealer networks for dedicated assistance on implements, parts, and field service.

• Mobile app and portal: “With You Hamesha” (withyouhamesha.com) for passenger vehicles; available on Google Play and Apple App Store.
• Automotive website: auto.mahindra.com (navigate to Support/Contact for current phone lines, dealer locator, and forms).
• Toll-free (India, Passenger Vehicles): 1800 209 6006. Use for assistance, service booking help, and to be routed to the appropriate desk; for roadside emergencies, you can also initiate assistance from within the app.
• Corporate and investor information: mahindra.com (Group site; not used for day-to-day service requests but helpful for corporate contacts).

24×7 Roadside Assistance (RSA) and Emergencies

Mahindra’s 24×7 RSA covers breakdowns, flat tyres, battery jump-starts, on-site minor repairs, fuel delivery (where permitted), and towing to the nearest authorized workshop when required. New passenger vehicles in India often include complimentary RSA for the duration of the standard warranty; check your policy booklet or the With You Hamesha app for exact coverage and expiry. If your vehicle is outside complimentary coverage, you can purchase/renew RSA via the app or at any authorized workshop.

In an emergency, prioritize safety: move the vehicle to a safe spot, switch on hazard lights, and place a warning triangle if available. Then request RSA via the app (this auto-fills your VIN and location if permissions are enabled) or call customer care to be connected to the RSA desk. Keep your VIN (17 characters), a precise location (nearby landmark or highway milestone), and a description of the issue ready. For immobilized vehicles, towing is usually arranged to the nearest authorized service center capable of handling your model.

Service Booking, Warranty, and Recalls

You can book a service slot in minutes through With You Hamesha: choose a workshop, preferred date/time, select “pick-up and drop” if offered in your city, and list any concerns with photos or short videos. Typical service intervals on many recent Mahindra passenger vehicles are every 10,000 km or 12 months, whichever comes first (a first inspection around 1,000–1,500 km or 1–2 months is common). Always refer to your owner’s manual for the exact schedule applicable to your model and year.

Standard warranty on many recent Mahindra SUVs in India is commonly up to 3 years/100,000 km (whichever occurs first), with model- and year-specific terms; extended warranty programs (often branded as “Shield” on select models) can lengthen coverage. Warranty claims require that maintenance has been done on time at authorized workshops using approved parts/fluids. Log your concern in the app or at the dealer; a job card and case ID are issued, and parts are ordered if needed. Safety or quality campaigns/recalls can be checked by VIN inside the app or at any dealership; campaign work is performed at no cost when applicable.

Escalation Paths and Case Management

Most issues are resolved at the dealership level by the Service Advisor and Customer Relationship Manager (CRM). If you need more help, raise or link the concern through With You Hamesha so it carries a traceable case ID; you can then request escalation in-app if a promised timeline is missed or if the resolution is unsatisfactory. Escalations typically route to area or regional customer care teams who coordinate with technical specialists and parts logistics.

For complex cases (repeated faults, diagnostic ambiguities, or part constraints), ask the workshop to record detailed observations, freeze-frame data, and attach OBD logs/photos in the job card. This materially speeds up technical review. Keep all communication on the official record (app/email/SMS) so commitments and timelines are captured. If your vehicle is off-road due to part availability, inquire about interim remedies or goodwill support where policy permits.

What to Keep Handy When You Contact M&M

Having the right information ready leads to faster triage, accurate parts ordering, and fewer back-and-forth calls. It also minimizes the chance of rework by ensuring technicians start with the full context of your complaint and the vehicle’s history.

• Vehicle identification: VIN (17 characters) and current odometer reading; registration number as printed on the RC.
• Ownership and coverage: warranty/extended warranty status, RSA status, and insurance details (for bodywork/accidents).
• Service history: last service date, invoice number, and any previous job card/case IDs for recurring concerns.
• Fault description: when it happens (cold start/hot, speed/RPM), warning lamps/messages, and recent changes (fuel, accessories, software updates).
• Evidence: short videos/audio of the symptom, photos of warning lights or leaks, and any OBD codes if you captured them.
• Location and availability: exact pickup address or nearest landmark, preferred workshop, and time windows for contact/appointment.

Addresses and Official Links

Corporate address (India): Mahindra & Mahindra Ltd., Mahindra Towers, Dr. G. M. Bhosale Marg, P. K. Kurne Chowk, Worli, Mumbai 400018, Maharashtra, India. Use this as a verified corporate point of reference; do not mail vehicle-related documents here unless specifically instructed in writing by Mahindra customer care, as day-to-day service queries are handled via the customer care channels and dealerships.

Official links you should bookmark: auto.mahindra.com (Automotive), withyouhamesha.com (Service and ownership portal/app), and mahindra.com (Group). For dealer and workshop locations, open the Automotive site and use the Dealer/Service Locator by entering your city or PIN code. For global markets, select your country/region on the Automotive site to view the correct distributor and customer care contacts.

Pro Tips for Faster, Better Resolutions

Log issues as soon as they appear and before a long trip; intermittent faults are hardest to reproduce, so detailed notes and short videos help technicians zero in on root causes. When booking a service, list all concerns in the app so the workshop can pre-arrange parts and allocate a technician with the right skillset—this often prevents a second visit.

If you have modified the vehicle (aftermarket electricals, tyres, bumpers, suspensions), disclose it upfront; this prevents misdiagnosis and warranty disputes. Finally, always review the job card before signing, ensure all replaced parts are itemized on the invoice, and keep digital copies within With You Hamesha for a complete service history—this strengthens any future warranty claims and supports resale value.

What is the phone number for Mahindra warranty?

If you have any questions regarding your warranty rights and responsibilities, you should contact MAHINDRA USA, Inc. toll free at 1‐(877)449‐7771 or go to Mahindra’s website below: https://www.mahindrausa.com/contact‐email‐tractors‐utvs‐farming‐equipment‐dealership‐‐ contact‐us.

What is the cancellation charges for Mahindra car booking?

The booking amount of the cancelled orders shall be refunded to Customers without any interest by the Mahindra Authorised Dealers in accordance with the process defined by them Once booked, cancellation charges to the tune of 10 % of the Booking amount will be applicable on each and every cancellation.

How do I check my car warranty online?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview To check your car’s warranty online, you’ll generally need your vehicle’s VIN (Vehicle Identification Number). You can then use this VIN to check the warranty on the manufacturer’s website or through third-party services. Some dealerships also offer online portals where you can check warranty information.  Here’s a more detailed breakdown:

1. 1. Find your VIN: The VIN is a unique 17-character code specific to your vehicle. It’s usually located on the driver’s side dashboard near the windshield, on the driver’s side doorjamb, and on your vehicle registration or insurance documents. 
2. 2. Check the manufacturer’s website: 
   • Go to the official website of your car’s manufacturer (e.g., Toyota, Ford, Honda). 
   • Look for a “Support,” “Warranty,” or “My Garage” section. 
   • You may need to create an account or log in to access specific warranty information. 
   • Enter your VIN to see your vehicle’s warranty details. 
3. 3. Use third-party services: 
   • Carfax: This service provides vehicle history reports, including an estimate of remaining warranty coverage. 
   • Autocheck: Similar to Carfax, Autocheck also offers VIN-based vehicle history reports. 
   • Other VIN decoder websites: Several websites specialize in VIN decoding and can provide warranty information. 
4. 4. Check with the dealership:
   • Some dealerships offer online portals where you can access warranty information specific to your vehicle. 
   • You can also contact the dealership directly by phone or email to inquire about your warranty status. 
5. 5. Review your purchase paperwork:
   • Your original purchase paperwork, including the owner’s manual, should contain details about your car’s warranty coverage. 
   • Review the terms and conditions, including the duration and mileage limits. 
6. 6. Consider extended warranties: 
   • If you have an extended warranty or service contract, review the documentation to understand its specific coverage and expiration date. 

AI responses may include mistakes. Learn moreNavigating Car Warranties: How to Determine if a Vehicle Is Still …Dec 11, 2024 — Review Service Contracts. For vehicles with an extended warranty or some sort of service contract, it is essential to …J.D. PowerNavigating Car Warranties: How to Determine if a Vehicle Is Still ProtectedDec 11, 2024 — The first step in finding a car’s warranty status is to locate the vehicle identification number (VIN). Every vehicle …J.D. Power(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more

How often do you service a Mahindra tractor?

every 50 to 200 hours
Mahindra® Tractor Service Intervals
Generally speaking, you’ll want to service your Mahindra tractor after the first 10 hours of use — this is often referred to as the break-in period. After that, it’s best to schedule servicing every 50 to 200 hours of operation depending on the age and model of your tractor.