Lufthansa Customer Care India: A Complete, Practical Guide

How to reach Lufthansa from India

For the most current India-specific phone numbers and service hours, start at Lufthansa’s Help and Contact hub: https://www.lufthansa.com/in/en/help-and-contact. Select “India” as your country to reveal the dedicated call center details and available languages. Phone availability and hours can change during irregular operations (IRROPS), strikes, or severe weather, so always check this page before calling.

Self-service is often the fastest route for simple tasks. You can retrieve and modify many bookings via Manage booking: https://www.lufthansa.com/in/en/manage-booking. Real-time flight updates and alerts are available at Flight status: https://www.lufthansa.com/in/en/flight-status. For written assistance, Lufthansa provides web forms for refunds, feedback, and complaints at https://www.lufthansa.com/in/en/feedback. Live chat is offered on the Help & Contact pages when agents are available; during peak disruption it may be temporarily disabled to prioritize phone queues.

If your ticket was issued by a travel agency or online travel platform in India, Lufthansa’s call center might be limited in what it can change. In most cases, reissues, name corrections, and voluntary refunds must be done by the original issuing agent, as per IATA rules and fare conditions.

India airport touchpoints: where customer care meets operations

Lufthansa operates at major Indian airports, including Delhi (DEL, Terminal 3), Mumbai (BOM, Terminal 2), and Bengaluru (BLR, Terminal 2). At these airports, Lufthansa’s ground staff and contracted handling partners support check-in, boarding, special assistance, and baggage services. Check-in for intercontinental flights typically opens 3–4 hours before departure; arriving early is advisable if you need to resolve ticketing or seating issues at the airport desk.

Ticketing and customer service counters inside the terminal can help with same-day rebooking, paid upgrades (subject to availability), and documentation checks. Note that airport desks prioritize imminent departures and may not be able to handle future-dated changes during peak check-in waves.

For missed connections and cancellations, Lufthansa’s airside transfer desks (where available) coordinate re-routing. If your journey includes a Lufthansa Group partner (e.g., SWISS, Austrian Airlines, Brussels Airlines) or a codeshare operated by another carrier, airport staff will generally handle you according to the “operating carrier” rule for day-of-travel service.

What Lufthansa customer care can do for you

The call center and online support can assist with rebooking after schedule changes, voluntary changes per fare rules, name corrections within policy, adding infants, service requests (special meals, wheelchair assistance), seating (including paid seat selection in many Economy fares), and ancillary purchases. For award tickets (Miles & More or partner programs), certain changes must go through the mileage program that issued the ticket.

Refunds follow the fare’s conditions. Fully flexible fares are generally refundable to the original form of payment; restricted fares may be partially refundable or nonrefundable. If Lufthansa cancels a flight or significantly changes the schedule, you can typically choose rebooking or a refund under involuntary rules. Credit card refunds usually post within 7–10 business days after Lufthansa processes the request, though bank posting times may vary.

• Urgent same-day rebooking or misconnection: Airport transfer desk or call center (phone is fastest); keep your 6-character booking code (PNR) and 13-digit e-ticket number (starting with Lufthansa’s 220- prefix) ready.
• Non-urgent date changes, seat selection, special meals (order at least 24 hours before departure), adding frequent flyer numbers: Manage booking online.
• Refunds and complaints (service, delays, baggage claims after initial report): Submit via https://www.lufthansa.com/in/en/feedback for a case reference in writing.
• Agency-issued tickets: Contact the issuing agent for changes, reissues, or refunds unless Lufthansa has taken control after major disruptions.

Baggage issues, delays, and compensation: rules and timelines

Report damaged or delayed checked baggage immediately upon arrival at the Lufthansa baggage service desk inside the arrivals area, before leaving customs. You will receive a Property Irregularity Report (PIR) with a reference like ABCDL12345—keep this for tracking. For follow-up, use Lufthansa’s baggage support via the Help & Contact page; for status updates you can also use the WorldTracer system linked from Lufthansa’s site. Keep all receipts for essential purchases while your bag is delayed.

Legal timelines: Under the Montreal Convention, claims for damaged baggage should be made in writing within 7 days of receipt; for delayed baggage, within 21 days of receipt. Liability for baggage is limited to 1,288 Special Drawing Rights (SDR) per passenger unless you made a higher-value declaration and paid the applicable fee. For flights to/from the EU operated by Lufthansa, EU Regulation 261/2004 applies to cancellations, long delays, and denied boarding. Compensation, when due, is €250 (≤1,500 km), €400 (1,500–3,500 km), or €600 (>3,500 km), with exemptions for extraordinary circumstances.

If you are departing from India to the EU on a Lufthansa-operated flight and arrive at your EU destination 3+ hours late due to reasons within the airline’s control, you may be eligible to claim EU261 compensation. File via the feedback form with your PNR, e-ticket number, flight number, and a concise description of the disruption. For co-ticketed journeys (e.g., Lufthansa + partner), eligibility depends on the operating carrier and the disrupted segment’s circumstances.

Tickets issued in India: receipts, invoices, and payment practicalities

You can retrieve an official receipt/invoice for a Lufthansa-issued ticket (220- stock) using your PNR and last name at the Receipt and invoice tool linked from Help & Contact. If you need company details reflected on the document, add them in Manage booking before ticketing or contact support for options if the ticket is already issued. Keep in mind that invoices for agency-issued tickets must be requested from the issuing agent.

Payments made on lufthansa.com typically require 3‑D Secure/OTP authentication for Indian cards. If an online payment is authorized by your bank but the ticket is not issued (no 220- e-ticket is generated within minutes), contact customer care with the authorization reference so they can trace and complete or void the transaction. For mixed-carrier itineraries, fare repricing may occur during changes; you will be quoted any fare difference plus applicable change fees per your fare rules before you consent.

For corporate contracts and negotiated fares in India, service entitlements (change fees, baggage, seating) can differ from public fares. Provide your corporate ID or tour code when contacting support to ensure the correct rules are applied.

Practical tips when contacting customer care from India

Have your documentation and preferences ready before you call; it shortens handling time and increases your chances of securing limited seats on your preferred flight. If call queues are long, try calling outside the typical evening peak (when Europe and India overlap) or use the callback option if offered on the India contact page.

• Keep at hand: 6-character PNR, 13-digit e-ticket number (220-xxxxxxxxxxxx), passport names and dates of birth, contact phone and email, frequent flyer number, and any medical/special assistance codes (e.g., WCHR/WCHS/WCHC).
• For rebooking: propose 2–3 alternative flights by flight number/date; ask agents to “waitlist” where allowed. For refunds: confirm the original form of payment and bank/card details if requested.
• For baggage claims: PIR number, bag tag numbers, photos of damage, receipts for interim purchases, and a concise timeline of events. Submit within the Montreal timelines (7/21 days).
• For EU261: flight number/date, exact delay at arrival in hours, cause given by the airline, and confirmation that Lufthansa operated the affected segment.

Key links you’ll actually use

Help & Contact (India): https://www.lufthansa.com/in/en/help-and-contact

Manage booking: https://www.lufthansa.com/in/en/manage-booking — Flight status: https://www.lufthansa.com/in/en/flight-status

Feedback, refunds, complaints: https://www.lufthansa.com/in/en/feedback

Baggage help and tracking: follow the “Baggage” section via Help & Contact to report and track via Lufthansa’s WorldTracer integration using your PIR reference.