Lufthansa Airlines India Customer Care: Expert, Practical Guide

Fast ways to reach Lufthansa customer care from India

The most reliable starting point is the India country site at lufthansa.com/in/en. From there, use Help and Contact to access the latest options for phone support, web forms (feedback, refunds, baggage issues), and operational updates. The Manage booking area lets you retrieve your itinerary with your six-character booking code (PNR) and last name to change dates, select seats, add baggage, or request receipts.

The Lufthansa mobile app (iOS/Android) mirrors most web functions and is the quickest way to receive real-time gate changes, disruption notices, and boarding passes at Indian airports. When calling, have your PNR and ticket number ready—Lufthansa ticket stock begins with 220-—plus your email and a phone reachable during travel. If you need a phone option outside India business hours, the Lufthansa Service Center in Germany is reachable at +49 69 86 799 799 (international calling rates apply), and generally offers 24/7 support for reservations and irregular operations.

• Website (India): https://www.lufthansa.com/in/en — Help and Contact, Manage booking, Baggage info, and Feedback/Complaints.
• Phone (global service center): +49 69 86 799 799 — Have your PNR, ticket number (220-xxx…), and passport details ready.
• Social care: X/Twitter @lufthansa and facebook.com/lufthansa — good for status queries and signposting; do not share full personal data publicly.
• Star Alliance assistance: If rebooked to a partner (e.g., Air India), check alliance-wide benefits at staralliance.com, then confirm the final operating carrier’s rules for check-in and baggage.

Airport customer care in India (Delhi, Mumbai, Bengaluru)

Lufthansa typically operates from the main international terminals in India’s largest gateways. In New Delhi, flights depart Terminal 3, Indira Gandhi International Airport, New Delhi 110037 (delhiairport.com). In Mumbai, Lufthansa uses Terminal 2, Chhatrapati Shivaji Maharaj International Airport, Sahar, Andheri East, Mumbai, Maharashtra 400099 (csmia.aero). In Bengaluru, international operations are handled at Kempegowda International Airport, KIAL Road, Devanahalli, Bengaluru, Karnataka 560300 (bengaluruairport.com); confirm your terminal on your boarding pass or the airport site.

Customer care desks and check-in counters open well before departure to handle document checks for Schengen and other connections. As a rule of thumb for India–Europe sectors, arrive at the airport at least 3 hours before departure to allow time for document verification, security, and potential secondary checks. For baggage irregularities (delays/damage), report immediately at the Lufthansa/handling agent desk in the arrivals hall before exiting customs; retain your Property Irregularity Report (PIR) number for follow-up via the website.

• Check-in and boarding: counters usually open ~3 hours before departure; check-in/bag drop often close 60 minutes prior; boarding gates commonly close 20 minutes prior. Always verify the exact deadline on your booking.
• Carry-on allowance: Economy/Premium Economy — 1 item up to 55 x 40 x 23 cm (8 kg) plus a small accessory (e.g., laptop bag 40 x 30 x 10 cm). Business/First — 2 carry-on items (same size/weight each). Checked baggage (typical, by fare): Economy Light — 0 x 23 kg; Economy Classic/Basic — 1 x 23 kg; Premium Economy — 2 x 23 kg; Business — 2 x 32 kg; First — 3 x 32 kg. Max linear dimensions per checked bag: 158 cm (L+W+H). Oversize/overweight fees apply; confirm exact entitlements in Manage booking.

Booking changes, refunds, and disruption handling from India

For voluntary changes, use Manage booking on lufthansa.com/in/en or the app to view available flights and any fare difference. If your ticket was issued by a travel agency (common if your ticket number does not begin with 220), that agency typically must process changes or refunds. For involuntary changes (cancellations/schedule changes), Lufthansa will offer rebooking options; you can often self-serve in the app if equivalent inventory exists, or call the service center if you need a different routing, including Star Alliance options.

Refunds to the original form of payment generally post within 7–14 business days for credit/debit cards after the refund is processed; bank transfers and cash purchases can take longer depending on the point of sale and banking cycles. For delayed baggage expense claims, keep itemized receipts and submit via the web feedback form with your PIR number. Always download and save your e-ticket receipts and boarding passes; they are required for audit and compensation claims.

As Lufthansa is an EU carrier, EU Regulation 261/2004 (EU261) may apply to India–Europe flights operated by Lufthansa. Compensation for qualifying long delays or cancellations can be €600 per passenger for flights over 3,500 km, subject to conditions and “extraordinary circumstances” exceptions. To file, use the Feedback/Complaints form on lufthansa.com with flight details, PNR, and a concise description. If you depart from India and have service concerns falling under India’s passenger charter, you can also escalate via the Ministry of Civil Aviation’s AirSewa portal (airsewa.gov.in) after contacting the airline.

Special assistance, unaccompanied minors, and pets

Request assistance for passengers with reduced mobility at least 48 hours before departure through Help and Contact or by phone. Specify the wheelchair category (WCHR/WCHS/WCHC) and whether you are traveling with a battery-powered device; battery type and terminal protection must comply with current IATA Dangerous Goods Regulations. If you have medical conditions requiring in-flight oxygen or a stretcher, Lufthansa may require a MEDIF (Medical Information Form) and medical clearance. Submit documentation early—ideally 72 hours in advance—so the medical desk can review.

For unaccompanied minors, Lufthansa’s escort service is mandatory for children ages 5–11 and optional for ages 12–17. Book the UM service in advance via the call center, as it requires additional information, consent forms, and designated pick-up/drop-off contacts at both ends. Arrive earlier than usual for document verification (passport, visa if applicable, consent letter, copies of guardian IDs, and contact numbers). Ground staff will accompany the child from check-in through boarding and hand over to the designated adult on arrival upon ID verification.

Lufthansa accepts small cats and dogs in the cabin on many routes with prior approval, and larger pets as checked baggage in temperature-controlled holds, subject to breed, aircraft, and weather restrictions. India has strict import/export rules; obtain the necessary No Objection Certificate (NOC) from India’s Animal Quarantine & Certification Service (AQCS) for inbound/outbound movements and ensure microchip identification and valid rabies vaccination per EU and Indian regulations. Submit pet requests early (ideally 72+ hours before departure) via customer care; bring original vaccination records, microchip details, and compliant carriers. Snub-nosed breeds and certain mixes may face additional restrictions for safety.

Pro tips to speed up resolution

Keep a concise file with your PNR, ticket number, passport details, flight dates, and screenshots of any app notifications. When rebooking due to disruption, propose specific flight numbers that suit your needs—agents can action concrete options faster. If you have status with Miles & More or a Star Alliance program, provide your frequent flyer number upfront; priority lines may reduce wait time during major IRROPs.

For visa-sensitive itineraries (Schengen or US connections), bring printed confirmations for onward segments and proof of funds/accommodation. At the airport, photograph baggage tags and retain the paper stubs until you clear customs at your final destination. If you need receipts for GST accounting or corporate reimbursement, download fare breakdowns and EMDs (for seats/baggage) from Manage booking immediately after purchase or change.