L’Oréal Customer Care Number: How to Reach the Right Team Quickly

The most-used L’Oréal customer care numbers in the U.S.

L’Oréal supports consumers primarily at the brand level in the United States. If you bought a product from L’Oréal Paris, Garnier, or Maybelline, the fastest route is to contact that brand’s consumer care team directly. Below are the most frequently used, toll‑free numbers for U.S. shoppers, plus the official brand contact pages where you can submit photos, order numbers, or batch codes.

• L’Oréal Paris USA Consumer Care: 1-800-322-2036 (typical hours: Monday–Friday, 9:00 AM–5:30 PM ET). Web: https://www.lorealparisusa.com/contact-us
• Maybelline New York (U.S.): 1-800-944-0730 (Monday–Friday, standard business hours ET). Web: https://www.maybelline.com/contact-us
• Garnier USA: 1-800-4GARNIER (1-800-442-7643) (Monday–Friday, standard business hours ET). Web: https://www.garnierusa.com/contact-us

Hours can vary by season and holiday; if you call after-hours, use the web contact forms above to upload photos and receive a written case number. For accessibility or language assistance, ask the agent at the start of the call; U.S. teams can typically facilitate English and Spanish support or arrange a call-back.

When to call vs. use web chat or email

Call if you need time-sensitive help: cancelling or editing a just-placed order (usually within 30–60 minutes of checkout), reporting a potential safety concern, or getting shade recommendations before a deadline (e.g., an event). Telephone agents can review order status in real time, verify stock, and provide immediate troubleshooting for issues like a damaged shipment.

Use the web form or email if you need to attach evidence—photos of a batch code, images of a reaction or leakage, or a copy of a receipt. Written channels make it easier to document outcomes and are often required for refunds or replacements. For general product questions (ingredients, usage, shelf life), web forms are efficient and create a searchable case record.

Expected response times by channel

Phone queues typically resolve within 5–10 minutes during mid-morning (10:00–11:30 AM ET) and mid-afternoon (2:30–4:00 PM ET) on weekdays; peak waits occur around lunchtime and Mondays. Web submissions generally receive a response within 1–2 business days, while social media DMs are acknowledged within 24 hours and then moved to email for case handling.

What to prepare before you dial

Have your order number (from your confirmation email), the full product name and shade, and the purchase channel (brand site, retail partner, marketplace) ready. If you bought at a store, the receipt date and location help confirm eligibility for brand-assisted remedies versus retailer returns. For online orders, note the last four digits of the card used or your PayPal/Shop Pay reference to speed verification.

For product quality or safety questions, locate the batch/lot code stamped or ink‑jetted on the crimp, base, or side panel—usually 5–8 characters mixing letters and numbers (for example, “62N901” or “4K2”). Also note the PAO (“open jar”) symbol in months (e.g., 12M, 24M), the approximate date first opened, and any known allergies. If reporting an adverse reaction, be ready to share the timing (onset in minutes/hours), areas affected, other products used that day, and whether a patch test was performed 48 hours prior for hair colorants.

Documentation that speeds resolutions

Clear photos of the product, the batch code, and any issue (breakage, discoloration, leakage) accelerate replacements or refunds. Keep packaging until your case is closed; agents may request additional angles or ask you to retain the item for up to 30 days in case quality teams need it. If you contacted a retailer first, provide any ticket or case number so L’Oréal can coordinate without duplication.

Outside the U.S.: how to find the official number for your country

L’Oréal operates consumer care by country and brand. To find the correct phone number: go to the brand’s local website (for example, select your country at lorealparis.com), then tap “Contact Us” or “Customer Care.” You can also start at the L’Oréal Group site (loreal.com), choose your region/country, and follow the “Contact” link to consumer relations. Packaging often lists a local toll‑free line on the ingredient panel or base label—this is the most authoritative source for your market.

Be cautious with third-party directory sites that list outdated or non-official lines. In many countries, toll‑free prefixes are 800/0800/1800, and in the EU/UK you’ll often see local-rate 03 or 08 numbers. If in doubt, prefer the number printed on your product or the number shown on the brand’s official country website. Always verify posted hours, which typically follow local business time (e.g., 9:00–17:30) and local holidays.

Escalations, corporate addresses, and formal complaints

If your issue is not resolved after first contact, ask for your case number and request an escalation to a supervisor or quality specialist. Summarize your goal clearly—refund, replacement, product investigation, or safety reporting—and provide a concise timeline with dates (purchase, delivery, first use, outcome). Written follow-ups via the brand’s contact form help create a durable paper trail that can be reviewed by senior teams.

For formal correspondence in the United States, address mail to L’Oréal USA at 10 Hudson Yards, New York, NY 10001. Include your full name, contact details, case number, photos (printed or on a USB if requested), and copies of receipts. If your matter involves a retailer (e.g., a pharmacy or beauty chain), note the store name, address, and receipt number so L’Oréal can liaise with the seller if needed.

Product safety, adverse reactions, and recalls

For any suspected adverse reaction (skin irritation, eye discomfort, unexpected hair color results), discontinue use immediately and contact the relevant brand line above. Ask to file an “adverse event” report; you’ll be guided through standardized questions that feed into L’Oréal’s safety surveillance. In the U.S., you can also report directly to the FDA’s MedWatch program at 1-800-FDA-1088 or online at www.fda.gov/medwatch. Reporting both to the brand and MedWatch helps improve product monitoring.

When reporting, share the product name and shade, lot code, time to onset after application, where it was applied, concurrent products used, known allergies, and whether instructions (including a 48‑hour patch test for oxidative dyes) were followed. Keep the product and packaging until you receive instructions—quality teams may request retrieval for analysis during a recall or investigation. For informational context, most cosmetics carry a Period After Opening (PAO) symbol between 6M and 24M; using beyond that window can affect performance and tolerance.

Practical tips for smooth customer care interactions

• Best times to call: Mid-morning (10:00–11:30 AM) and mid-afternoon (2:30–4:00 PM) local support time; avoid the first business hour on Mondays for shorter waits.
• Keep everything in one case: If you submit a web form after a call, reference the same case number to prevent parallel tickets and faster resolutions.
• Refund vs. replacement: If you prefer one outcome, state it upfront; many cases are eligible for either, provided evidence is supplied within the requested timeframe.

How do I get a refund from LOREAL?

Please contact our Consumer Care Center at 1-888-4-LOREAL for more information. If you are not satisfied with a L’Oréal Paris Revitalift Triple Power LZR Day & Night products, we will compensate you with a refund cheque. All compensation will only be paid by refund cheque for the replacement product.

What is happening with LOREAL?

L’Oréal reported a 2.4 percent rise in second-quarter sales on Tuesday, missing forecasts as growth in Europe slowed more than expected and demand at travel outlets in Asia was subdued.

How do I complain to LOREAL?

I still can’t find an answer – How do I contact L’Oreal?

1. Fill out the form on our Contact us page.
2. Contact our Customer Care by phone on 0800 0304 034 in the UK and 1800 535 616 or by email.
3. Contact your Business Partner.

How do I contact LOREAL customer service?

We’d love to hear from you! You can reach Customer Care by calling 1-800-345-5012, Monday – Friday, 9 – 5pm EST. Or, fill out the form below and we’ll be in touch!