LG Refrigerator Customer Care Phone Number: How to Reach the Right Help Fast

If you need help with an LG refrigerator in the United States, the primary customer care number is 1-800-243-0000. This line handles product support, warranty verification, parts ordering, and repair scheduling for LG home appliances, including refrigerators. When you call, you’ll typically be guided through model-specific troubleshooting and, if needed, connected to an authorized service provider.

You can also start a service request online at www.lg.com/us/support. Having your model and serial number ready will speed things up. LG Electronics USA’s corporate address is 111 Sylvan Ave, Englewood Cliffs, NJ 07632, but service requests should be made by phone or through the website, not by mail.

Calling LG Support in the U.S.: What to Expect

When you dial 1-800-243-0000, an automated menu will route you to Appliances, then Refrigeration support. Expect the agent to ask for your model number, serial number, purchase date, and a brief description of the symptoms (for example, “not cooling below 50°F,” “ice maker not producing,” or “water leak from front left”). If your refrigerator is connected to the LG ThinQ app, mention it—agents can sometimes use Smart Diagnosis to speed troubleshooting.

If a repair is required and the unit is under warranty, the agent will coordinate parts and service. If your unit is out of warranty, they can schedule a visit with an authorized technician. Typical initial diagnostic visit fees in many U.S. markets range from $120 to $180, applied to the repair if you proceed.

Warranty, Model Details, and Service Setup

Most LG refrigerators sold in the U.S. include 1 year parts and labor on the entire unit, 5 years parts and labor on the sealed system (compressor, condenser, evaporator, dryer, and connecting tubing), and 10 years parts coverage on the compressor (labor not included after year 5). Always confirm your specific model’s terms at www.lg.com/us/support with your serial number—coverage can vary by model and year.

Your model and serial number are on a white product label, usually inside the fresh food compartment on a side wall or near the door hinge; examples of model numbers include LFXS26973S, LRFXC2416S, and LRDCS2603S. Photograph the label before you call so you can read numbers accurately.

Verified LG Refrigerator Customer Care Numbers by Region

LG operates country-specific support centers. Use the number for the country where the product was purchased to ensure correct warranty handling and parts availability. The websites below provide live chat, email options, and service scheduling specific to each market.

• United States: 1-800-243-0000 — www.lg.com/us/support
• Canada: 1-888-542-2623 — www.lg.com/ca_en/support
• United Kingdom: 0344 847 5454 — www.lg.com/uk/support
• India: 1800-315-9999 (24×7) and 1800-180-9999 — www.lg.com/in/support
• Australia: 1300 54 2273 — www.lg.com/au/support

International dialing and availability may change; always verify hours and contact methods on the official country site. If you purchased cross-border or recently relocated, the agent can advise on region-specific service options and any limitations.

What to Have Ready Before You Call

Having complete information prevents repeat calls and shortens resolution time. Agents often enter your details into a service workflow while you’re on the line, so precise information helps them select the right parts and technician tier.

• Model and serial number (photo of the product label recommended)
• Purchase date and retailer; proof of purchase if the unit is within 1 year
• Full street address and a reliable callback number for scheduling
• Clear symptom description: temperatures (fridge/freezer), noises, leaks, frost patterns, dispenser behavior, and any error codes displayed (for example, “rF” or “Er FF”)
• Electrical details: is the unit on a dedicated 15A or 20A circuit, any recent outages or GFCI trips
• Environmental factors: recent moves, door clearance, installation date, and whether condenser coils or air paths may be dusty or obstructed
• Photos or short videos of the issue (noise, leak location, error screen) if you plan to use online or chat support

Common Issues LG Can Often Resolve by Phone

Not cooling or warm temperatures can sometimes be traced to installation or airflow. Agents may guide you to verify door seal integrity, adjust temperature targets (typical recommended setpoints are 37°F/3°C for the refrigerator and 0°F/−18°C for the freezer), and ensure 2 inches (5 cm) of clearance behind and above the unit for ventilation. They may also ask you to clean the condenser area if accessible and safe.

For ice and water issues, support will check water supply pressure (commonly 20–120 psi), filter installation, and recent filter changes (most LG filters are rated for 6 months or approximately 200 gallons). If the unit displays an error code, be ready to read it exactly—the code points to specific components like fans, sensors, or defrost circuits, which can determine whether a parts order is required in advance of the technician’s visit.

Repair Costs, Parts Availability, and Timelines

Out-of-warranty repair costs vary by market and model. Typical ranges in the U.S. as of 2024: ice maker replacement $150–$300 for parts plus labor; control board $200–$450 plus labor; sealed system repairs (leaks, compressor, evaporator) $400–$900+, depending on parts and region. Diagnostic fees of $120–$180 are common and may be credited toward the repair if you proceed.

Parts availability for current models is usually 2–5 business days; legacy models or specialty finishes may take longer. In metro areas, first available appointments are often within 2–4 business days; rural areas can be 5–10 days. Ask the agent to pre-order likely parts based on symptoms to minimize repeat visits.

Scheduling Service and Using Online Tools

If you prefer not to call, you can schedule a repair at www.lg.com/us/support by entering your model/serial and ZIP code. Online scheduling often shows the same appointment windows agents can access and may allow you to choose a preferred time slot. You will receive a confirmation number and, in many cases, SMS or email updates.

For connected models with LG ThinQ, open the app and run Smart Diagnosis before calling; the app can capture operational data that helps identify issues remotely. If your refrigerator is not connected, agents can still walk you through a keypad-based diagnostic check on the control panel for many models.

When to Call Immediately

Unplug the refrigerator and call LG customer care right away if you notice a persistent burning smell, visible arcing, or water leaking near electrical outlets. Safety takes priority, and agents can guide you through next steps and escalation if needed.

If food safety is at risk because temperatures have been above 40°F (4°C) for more than 2 hours, discard perishable items per FDA guidelines and inform the agent; this context can expedite service. For refrigerators supporting critical needs (for example, medical storage), state this clearly so the scheduler can prioritize your case where possible.

Escalation and Documentation Tips

Keep a record of every interaction: date and time of calls, case or RMA numbers, agent names, and agreed next steps. If you need to escalate, this log helps supervisors quickly understand the history and move your case forward.

If your unit is close to warranty expiration, call before the end date and obtain a documented case number. For out-of-warranty units with repeated failures, ask the agent about goodwill reviews or parts coverage exceptions; approvals are case-by-case and depend on age, history, and model.