Kuwait Airways customer care number: how to reach support fast and get results

The primary number and how to dial from inside and outside Kuwait

If you are in Kuwait, the quickest way to reach Kuwait Airways is the short code 171. This is the airline’s published call center hotline within Kuwait and routes you to agents who can help in Arabic or English. The line operates 24 hours a day, 7 days a week, including public holidays, and handles bookings, schedule changes, refunds, baggage, and Oasis Club (the frequent flyer program).

Outside Kuwait, short codes like 171 do not work. Use the “Contact us” or “Offices” section on the official website (https://www.kuwaitairways.com) to select your country and display the local customer care number for your region. When a local number is not available, call your nearest station office listed on the same page. If you need to dial into Kuwait directly, note the country code is +965; however, the short code 171 cannot be dialed from abroad, so use the overseas office numbers published by Kuwait Airways instead.

Kuwait is in the Arabia Standard Time zone (UTC+3) and does not observe daylight saving time. Average wait times are often shortest early morning Kuwait time (05:00–08:00) and late evening (21:00–23:00). Peak congestion tends to align with bank-card settlement windows after fare sales or during holiday travel periods (e.g., Eid). Calling with your booking details at hand will speed verification and reduce hold time.

Alternative ways to contact Kuwait Airways (website, app, social)

The fastest non-voice channel is the official website: https://www.kuwaitairways.com. Under Manage Booking you can change dates, select seats, add baggage, and request special assistance for most tickets without speaking to an agent. The Help/Contact section offers a web form for written queries; attach your e-ticket receipt in PDF to help the team resolve your case. For most sales and support emails submitted via the form, initial replies typically arrive within 24–48 hours, depending on case complexity and traffic.

The Kuwait Airways mobile app (iOS and Android) supports booking, check-in, mobile boarding passes at many stations, and push notifications for gate changes or delays. If your itinerary was purchased directly (ticket stock 229), the app usually permits same-cabin date changes where your fare rules allow; payment for any fare difference can be made with major cards. Enable notifications to receive real-time disruption alerts, which often arrive minutes before airport screens update.

For quick status checks, Kuwait Airways also responds to direct messages on verified social accounts (look for the blue check and the handle @KuwaitAirways on X/Twitter and Instagram). Do not share full card numbers or passport scans via social channels; an agent will direct you to secure channels if sensitive data is required. Social teams can escalate urgent day-of-travel issues to airport operations when necessary.

What to have ready before you call

Having the right details at your fingertips can cut your call time in half. Kuwait Airways verifies bookings and passengers before discussing private data or making changes, so prepare the information below. If you booked via a travel agency, the airline may require the agency to process changes in line with industry settlement rules; have your agency’s PNR handy as well as the airline PNR.

• Booking reference (PNR): a 6-character code (letters/numbers) and/or 13‑digit e‑ticket number starting with 229‑xxxxxxxxxxxx (229 is Kuwait Airways’ ticketing prefix).
• Passenger details: exact passport name, date of birth, nationality, contact email and phone number used at booking.
• Flight specifics: flight number (e.g., KU101), travel dates (YYYY‑MM‑DD), and airport codes (e.g., KWI, LHR, JFK).
• Payment proof: last 4 digits of the card charged, issuer name, and transaction date/amount; or the agency invoice number if paid via a travel agent.
• Baggage references: baggage tag number (usually 10 digits printed on the claim stub) and, if filed, your PIR (Property Irregularity Report) reference (format: three-letter station code + five letters/numbers, e.g., KWIAB12345).
• Special requests: SSR codes or descriptions (e.g., WCHR/WCHS/WCHC for wheelchair assistance; AVML/VGML for special meals; UMNR for unaccompanied minor), plus any medical forms if applicable.

If you are calling on behalf of another traveler, Kuwait Airways may require the passenger to authorize you on the call or may request a written consent note and ID, depending on data privacy requirements. For corporate bookings, have the company contract or tour code ready so the agent can pull the correct fare rules.

What customer care can do: changes, refunds, baggage, assistance

Agents can reissue tickets within fare rules, collect fare differences, and apply waivers during disruptions. For directly purchased tickets (prefix 229), card refunds generally post back to the original form of payment within 7–14 business days after approval; interline or agency-issued tickets can take longer (often up to 30 days) due to settlement cycles. Always ask the agent to read the exact “Penalties,” “Endorsements,” and “Changes/Refunds” paragraphs of your fare conditions before you commit to a change.

For baggage issues, file a PIR at the airport as soon as you discover damage or delay. Under the Montreal Convention 1999, typical claim windows are 7 days for damage and 21 days for delay after baggage delivery. Liability for checked baggage is capped at 1,288 Special Drawing Rights (SDR) per passenger unless you purchased excess valuation at check-in. Keep boarding passes, bag tags, and receipts for necessities; customer care can advise required documents and where to submit them digitally. At Kuwait International Airport (KWI), the Kuwait Airways baggage service counter is located in the arrivals hall near the carousels serving Terminal 4.

Special assistance requests—wheelchairs, medical clearances (MEDIF), oxygen, and unaccompanied minors—should be booked at least 48 hours before departure to guarantee service. Customer care will confirm eligibility, documentation, and any service fees, and coordinate with airport teams. For UMNR, expect age restrictions (commonly 5–11 years with mandatory service; 12–15 as young traveler by request), routing limitations on connections, and specific drop-off/pick-up procedures with valid ID.

In-person support at Kuwait International Airport (Terminal 4) and ticket offices

Kuwait Airways operates primarily from Terminal 4 (T4) at Kuwait International Airport. T4 opened in 2018 and is purpose-built for Kuwait Airways departures and arrivals, with dedicated check-in islands and transfer desks. For most international flights, check-in closes 60 minutes before departure, boarding typically begins 45 minutes out, and gates close about 20 minutes prior—arrive at the airport at least 3 hours before long-haul departures to allow for security and immigration.

Sales and ticketing offices are available in Kuwait and at outstation cities worldwide. To find addresses, business hours, and direct lines, use the “Offices” section on https://www.kuwaitairways.com and filter by country. Bring a government ID and the original payment card if you need in-person refunds or reissues. Many offices accept major credit cards and local currency; hours of operation typically follow local business days (note that the weekend in Kuwait is Friday–Saturday).

At KWI T4, service desks can help with day-of-travel changes, seat assignments, and involuntary rebookings caused by schedule changes or disruptions. For aftersales beyond the day of travel (for example, retrospective mileage credit), customer care or the Oasis Club team reached via the main hotline is generally the better route.

Menu tips, escalation paths, and practical calling advice

The IVR menu may change periodically, but it generally offers language selection and branches for new bookings, existing reservations, baggage, and frequent flyer support. Listen for prompts to enter your 6-character PNR; doing so often routes you to a specialist queue that can see your live itinerary. If your call concerns a flight departing within 24 hours, say “urgent” or choose the option for travel today to prioritize your call.

• When the menu offers languages, choose Arabic (often option 1) or English (often option 2) for the shortest route to a live agent in your language.
• Have your PNR and ticket number ready to key in; this can cut handling time by several minutes and surface your record to the agent immediately.
• If you are rebooking due to a Kuwait Airways schedule change or cancellation, mention “involuntary change” so the agent checks waiver policies before quoting any fees.
• For baggage cases, ask for the baggage services queue and have your PIR reference ready; this routes you to agents trained in tracing and compensation rules.
• If you need a supervisor, politely request escalation after the first resolution attempt; note the case ID the agent provides and the promised callback window (e.g., “within 24 hours”).

Always confirm the final itinerary, fare rules, and any service fees before ending the call, and ask the agent to email the updated e-ticket receipt to the address on file. Keep your case reference number for follow-up. For authoritative numbers and office details in your country, rely on the listings published on https://www.kuwaitairways.com, as these are maintained by Kuwait Airways and updated when changes occur.