Kohler Customer Care Number: How to Reach the Right Team Fast

If you need help with Kohler faucets, toilets, kitchen sinks, bath products, engines, or generators, the fastest way to get expert support is by calling the correct customer care number. For plumbing and kitchen/bath fixtures in the United States and Canada, use 1-800-4-KOHLER (1-800-456-4537). For Kohler Engines and Kohler residential/commercial generators, use 1-800-544-2444. Both lines are staffed by product specialists who can help with parts identification, troubleshooting, warranty, and finding authorized service.

Kohler Co. is headquartered at 444 Highland Drive, Kohler, WI 53044, USA. In addition to phone support, you can access product documentation, parts diagrams, and service locators online at support.kohler.com and kohlerpower.com. Having your model and serial numbers ready will make your call faster and more accurate.

Primary Kohler Customer Care Numbers (U.S. and Canada)

Plumbing, bath, and kitchen products (faucets, toilets, sinks, showers, accessories): Call 1-800-4-KOHLER (1-800-456-4537). This line covers KOHLER, Robern, and several related kitchen and bath categories sold in North America. Typical business hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time, excluding major U.S. holidays. Support can help identify part numbers, arrange warranty claims, and guide you to local authorized service if a visit is needed.

Engines and generators (Kohler Engines and Kohler Power Systems): Call 1-800-544-2444. Use this for small engines on mowers and equipment, portable generators, and standby generators. Representatives can assist with fault codes, maintenance intervals, warranty eligibility, and connecting you with an Authorized Kohler dealer for diagnostics or repairs. Hours are generally Monday–Friday, 8:00 a.m.–5:00 p.m. Central Time.

When to Call Which Number

If your question involves faucets, shower valves, toilets, bidets, kitchen sinks, accessories, medicine cabinets, finishes, or bathroom furniture, start with 1-800-456-4537. Examples include dripping faucets, replacing a toilet canister, finish warranties, or confirming compatibility for a trim upgrade. For smart bathroom products (e.g., certain digital showering systems), this line can also direct you to the appropriate tech team.

If you’re dealing with a generator or engine—like a residential standby generator showing a fault code, maintenance schedules for a zero-turn mower engine, or finding the nearest engine service dealer—call 1-800-544-2444. Have your controller model and engine spec number on hand to speed up support.

Hours, Languages, and Accessibility

As of 2024, both lines operate during standard business hours (Monday–Friday, 8:00 a.m.–5:00 p.m. CT). Response times are typically shortest early in the day (8:00–10:00 a.m. CT) and mid-afternoon (2:00–4:00 p.m. CT). For urgent after-hours generator service, use the dealer locator on kohlergenerators.com to find 24/7 providers in your area; many authorized dealers offer emergency dispatch even when corporate offices are closed.

U.S. support is available in English, with Spanish-language assistance commonly offered on request. Customers who are deaf or hard of hearing can use Telecommunications Relay Service by dialing 711 to connect to either care line.

What to Have Ready Before You Call

• Product identification: For toilets, check the tank lid underside or inside the tank for a model like “K-xxxx” (e.g., K-3810). For faucets and shower valves, the model is often on the installation guide or etched on trim; photos of the installed product help. For engines, locate the model, spec number, and serial on the engine data tag; for generators, note the controller model (e.g., RDC2) and serial from the unit’s data plate.
• Proof of purchase and install date: An invoice or receipt can establish warranty coverage. For homes with builder-installed products, a closing date or builder paperwork can help.
• Issue details and environment: Describe the symptoms and any error codes. For plumbing, note water pressure, type of water (well/municipal), and what you’ve tried (e.g., cleaned aerator). For generators, record last maintenance date, oil type/level, battery age, and the exact fault message.
• Location information: Your ZIP/postal code for routing to an authorized service provider or dealer, and whether the product is in a residence or commercial facility.
• Photos or short video: Clear images of the product, data plate, and the issue area (leak point, valve body, controller screen) often allow instant identification of the correct part or procedure.

Warranty and Parts Support Overview

Many KOHLER plumbing products include strong warranties—for example, a lifetime limited warranty to the original consumer purchaser on most faucets and showering trim, lifetime limited on KOHLER enameled cast iron sinks, and one-year limited on many vitreous china toilets and most accessories. Always confirm your exact model’s warranty at kohler.com/warranty or support.kohler.com, as terms vary by product family and finish.

Kohler Engines and Kohler residential standby generators carry limited warranties that vary by model and application. Consumer-use gasoline engines commonly include multi-year limited coverage; residential air-cooled standby generators are often covered by a limited 5-year/2000-hour policy, with details by model on kohlerpower.com. Customer care can verify coverage from your serial number and advise on what’s included (parts, labor, travel) and for how long.

Regional and Product-Line Contacts (Quick Reference)

• Plumbing, bath, kitchen (U.S./Canada): 1-800-4-KOHLER (1-800-456-4537) • support.kohler.com • us.kohler.com
• Engines and generators (U.S./Canada): 1-800-544-2444 • kohlerpower.com • kohlergenerators.com • kohlerengines.com
• Headquarters and correspondence: Kohler Co., 444 Highland Drive, Kohler, WI 53044, USA
• Find local generator service: kohlergenerators.com/locator • Engine service/dealers: kohlerengines.com/dealers
• Outside North America: Use the regional selector on kohler.com or kohlerpower.com to find country-specific phone numbers and hours.

Online Self-Service Tools

Support.kohler.com hosts installation guides, exploded parts diagrams, maintenance manuals, and how-to videos. You can search by model number (e.g., K-2973) or browse categories to identify the correct replacement cartridges, valves, handles, or seals. Many common parts can be shipped directly or ordered through authorized retailers.

For generators and engines, kohlerpower.com provides controller manuals, wiring schematics, service bulletins, and maintenance schedules. You can register products, check warranty status, and locate factory-authorized service by ZIP code. Having your serial number enables exact-match documentation and parts lists.

Escalations, Repairs, and Onsite Service

If your issue requires a site visit, customer care will typically refer you to an authorized service provider. Authorized technicians are trained on KOHLER systems and have access to genuine parts. Ask for a case number during your call; it speeds up follow-ups and helps the field technician understand what’s already been diagnosed.

For persistent or complex problems, request escalation to a senior specialist. Provide photos, videos, and any prior service notes. For generators with recurrent faults, record the date/time of each event and ambient conditions; this history helps isolate intermittent issues like fuel supply, battery health, or controller firmware.

Safety, Authenticity, and Scam Prevention

Call only the official numbers listed above or those published on kohler.com and kohlerpower.com. Kohler will not request remote computer access, gift cards, or cryptocurrency for technical support. Use authorized dealers for repairs to preserve warranty coverage and to ensure genuine parts are used.

For any emailed links or invoices, verify the sender’s domain (e.g., @kohler.com) and cross-check the phone number on the official website. When in doubt, hang up and dial 1-800-456-4537 or 1-800-544-2444 directly.

How do I contact Kohler engine warranty?

1-800-544-2444
The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days. If you have a question regarding your warranty coverage, you should contact a Kohler Dealer at 1-800-544-2444 or visit www.KohlerEngines.com.

How long is Kohler’s warranty?

one-year
All Kohler Plumbing Products carry Kohler’s one-year limited warranty unless otherwise noted.

What is the number for 1 800 456 4537?

For other information call 1-800-4-KOHLER (1-800-456-4537), visit www.us.kohler.com within the USA, www.ca.kohler.com within Canada, or www.la.kohler.com within Latin America.

How do I contact Kohler customer service?

Contact the Kohler Customer Care Center at 1-800-4KOHLER.