Jockey Customer Care Number: Direct Lines, Regional Contacts, and Expert Tips

Jockey International, Inc. has supported customers since 1876, and today the brand serves millions of shoppers across North America, Europe, Asia, and the Middle East. If you need help with an online order, a return, size and fit guidance, or product quality concerns, the fastest path is to call the correct customer care number for your region and have your order details ready.

This guide gives you the primary Jockey customer care phone number for the United States and Canada, explains how to find the correct number elsewhere in the world, and shares practical steps to get issues resolved quickly. You will also find verified websites, a corporate mailing address for written inquiries, and security tips to avoid impostor numbers.

The Primary Jockey Customer Care Number (United States and Canada)

For customers in the U.S. and Canada, Jockey’s main customer service line is 1-800-JOCKEY-1, which numerically is 1-800-562-5391. This toll-free number connects you directly to Jockey International’s support team for questions about jockey.com orders, size and fit, returns and exchanges, promotions, and gift cards. If you purchased in a Jockey retail store or outlet, the same number can help, or you can call the store number shown on your receipt for location-specific issues.

Service hours can change during peak seasons and holidays; the most current hours of operation are posted on jockey.com under Customer Service. If you’re calling from outside North America or you prefer not to wait on hold during busy periods, use the Contact Us options on jockey.com to request email assistance or a callback. Keep your order number, the email used at checkout, and the last four digits of the payment card handy to speed verification.

Mailing Address for Written Inquiries (U.S.)

If you need to send written correspondence to Jockey International in the United States (for example, formal feedback or documentation related to a case), use the corporate headquarters address: Jockey International, Inc., 2300 60th Street, Kenosha, WI 53140, USA. Do not send returns to this address unless instructed by customer service; online returns typically go to a designated returns facility listed on your packing slip or generated return label.

When mailing documents, include your full name, order number, contact phone, and a concise description of the issue. If customer service has already assigned you a case or incident number, put it on the first line of your letter and on the outside of the envelope to aid routing.

Region-Specific Support: How to Reach Jockey Outside North America

Jockey operates globally through regional subsidiaries and licensees, so phone numbers vary by country. The fastest way to get the correct number is to visit the official Jockey website for your region and open the Customer Service or Contact section. The trusted domains are jockey.com (U.S./Canada), jockey.in (India), and jockey.eu (Europe). Each regional site lists current phone numbers, hours, and return policies tailored to that market.

In India, the Jockey brand is marketed and serviced by Page Industries Ltd. The official website is https://www.jockey.in, and the customer care email commonly used is [email protected]. Because toll-free numbers can change, always verify the current India helpline posted on jockey.in before dialing. For Europe, use https://www.jockey.eu and follow the Customer Service link for local contact details and languages supported.

If you bought from a marketplace (for example, Amazon) or a multi-brand retailer, you can still contact Jockey for product questions, but order-level issues (refunds, replacements) may need to go through the retailer’s customer service. Your order confirmation email from the seller will indicate the correct process.

How to Quickly Find the Correct Number for Your Purchase

Check your order confirmation email and shipping invoice first; Jockey prints or links the relevant customer care number there for your region. If you have the garment handy, look at the care/size label or the packaging card—many regions include a local toll-free or WhatsApp line on the tag. If neither is available, open the regional site (jockey.com, jockey.in, or jockey.eu), scroll to the footer, and select Customer Service or Contact Us to view the most current phone number and hours.

When searching online, confirm you are on an official domain (ending in jockey.com, jockey.in, or jockey.eu). Avoid third-party blogs and directories that list “helpline” numbers without citation; these are frequently outdated or, in the worst cases, impostors. If a number you found online asks for remote access to your device or one-time passwords, hang up and re-check the official site.

What to Have Ready Before You Call

Preparation shortens call time and improves outcomes. Gather your order documentation and note any product codes so the agent can pull up the exact items in seconds. If you are calling about a store purchase, have the receipt number and store location ready. For online returns and exchanges, confirming the condition of the item (unworn/with tags) and the original payment method helps the agent advise the right policy.

If you are calling about size and fit, measure your chest, waist, and hips (inches or centimeters) beforehand and note the style number printed on the garment label. Jockey’s size charts are product-specific; knowing the style or collection name lets an agent compare your measurements to the correct chart and suggest an accurate size or alternative cut.

Common Issues Customer Care Can Resolve and What to Expect

Customer care can assist with order status and tracking updates, address corrections before shipment, returns and exchanges, warranty assessments for manufacturing defects, digital and physical gift card issues, and promotional code questions. For online orders, most regions provide a returns portal that issues a trackable label; processing times and refunds depend on when your return is scanned back into the carrier network and received at the facility.

For product quality concerns, be ready to describe the issue (for example, stitching failure after first wash) and provide the style number, size, color, lot code if available, and approximate purchase date. Photos often speed resolution; agents can usually accept images via email or a secure upload link initiated during the call. Policy specifics vary by region and are posted on the local website’s Returns or Warranty page.

Best Times to Call and How to Document Your Case

Midweek mornings in your region’s time zone tend to have shorter queues than Monday openings or late afternoons. During major sales and year-end holidays, web contact forms and callbacks can bypass longer waits. If your call is about an urgent shipping change, call immediately and have the full, correct delivery address ready.

Ask the agent for a case or ticket number before ending the call. Write it next to your order number and summarize outcomes and promised timelines (for example, “exchange label emailed within 15 minutes; refund expected after warehouse check-in”). This makes follow-ups faster and ensures continuity if you speak with a different representative later.

Security and Scam Prevention

Jockey will never ask you to install remote-access apps, share full card numbers, or disclose one-time passwords to “verify” your identity. If a caller or site does, it is not Jockey. Always initiate calls using numbers listed on jockey.com, jockey.in, or jockey.eu, or numbers printed on your Jockey invoice, packing slip, or garment tag.

Check your phone bill after calling any toll-free number sourced online; if you see unexpected international or premium charges, contact your carrier and report the number. When in doubt, navigate from the official regional website’s footer to Customer Service to retrieve the current, verified contact details.

Quick Reference: Verified Contacts and Official Sites

• United States and Canada customer care: 1-800-JOCKEY-1 (1-800-562-5391). Official site: https://www.jockey.com (Customer Service section lists current hours and contact methods).
• India customer care: Official site https://www.jockey.in; customer email commonly used: [email protected]. Verify the current toll-free number on jockey.in before dialing.
• Europe customer care: Official site https://www.jockey.eu; use the site’s Contact or Customer Service page for country-specific numbers and languages.
• U.S. corporate mailing address (not a returns warehouse): Jockey International, Inc., 2300 60th Street, Kenosha, WI 53140, USA.