Jio Fiber Customer Care Number: The Definitive, Up-to-Date Guide

JioFiber offers 24×7 customer support for installation, speed issues, billing, plan changes, relocation, and device troubleshooting. If you need a quick resolution or want to speak to a live agent, the official helpline numbers and channels below are the fastest ways to get help.

Jio launched its FTTH service commercially in 2019 and, as per TRAI’s wired broadband reports through 2024, serves well over 10 million active wireline customers across India. With that scale, knowing the exact numbers to dial and what information to keep ready can shave days off your resolution time and help you avoid repeat calls.

Official JioFiber Helpline Numbers and Support Channels

Use the toll-free numbers below from any phone in India. These reach Jio’s IVR; choose JioFiber when prompted to route your call to the fixed-line/broadband specialists. Support is available in English, Hindi, and major regional languages, 24 hours a day, including weekends and public holidays.

If you call from your Jio mobile or Jio Fixed Voice (the landline bundled with JioFiber), complaint lines are toll-free by regulation. For non-Jio numbers, the 1800 lines are toll-free nationwide. You can also raise or track tickets via MyJio and the Jio website if you prefer not to wait on hold.

• JioFiber toll-free helpline (India): 1800-896-9999 — technical support, billing, installation, relocation, disconnection
• JioCare toll-free (all Jio services; choose JioFiber in IVR): 1800-889-9999 — alternate line if the main fiber line is busy
• Service complaints from a Jio number (standard telecom complaints line): 198 — fastest for outage/quality-of-service complaints
• Email support: [email protected] — attach speed tests, screenshots, or invoices for billing disputes
• Web support and live chat: https://www.jio.com/help and https://www.jio.com/fiber — sign in to raise/track Service Requests (SR)
• MyJio app: Support > JioFiber — raise tickets, schedule technician visits, check outage advisories

How to Reach a Human Quickly and What to Keep Handy

When the IVR answers, select your preferred language, then choose the JioFiber option. For technical issues, pick “Technical support” to get to an agent who can run line tests on your ONT (router) and push configuration updates. For billing or plan changes, choose “Billing and accounts.” If you’re moving house, choose “Relocation.” Calling during off-peak hours (for example, weekday mornings) typically means shorter hold times.

Having the right identifiers ready lets the agent authenticate your account and act immediately. If you’re calling about performance, they may request an Ethernet (LAN) speed test on a laptop, the ONT serial number, and light levels (if the ONT shows LOS/POW indicators). For billing, keep invoice numbers and payment references at hand.

• Registered mobile number (RMN) on the JioFiber account and Service ID (starts with FLxxxxx)
• ONT/Router serial number and MAC (printed on the device sticker)
• Recent speed test results over LAN (server, timestamp, down/up Mbps) and outage time window
• Last invoice number, payment date, and UTR/reference for billing disputes
• Installation address with PIN code and any recent ticket/SR number

What You Can Resolve Over the Phone and Typical Timelines

Most technical issues can be diagnosed remotely during your first call. Agents can check optical light levels to your premise, verify GPON registration, push firmware/configuration to your ONT, and guide you through Wi‑Fi optimization (channel width, band steering, SSID split for 2.4/5 GHz). If the fiber link is down (LOS light solid red), they’ll raise a field ticket for a splice/joint check or drop-fiber replacement.

Standard restoration timelines for last-mile fiber faults in urban areas are often same-day to 24 hours; for suburban or semi-urban outskirts, plan for 24–48 hours, depending on right-of-way and local fiber routes. If there’s an area-wide outage (feeder cut or equipment failure), the IVR and MyJio outage banner usually reflect an estimated time to restore. You can request SMS updates on your SR so you don’t have to call back repeatedly.

Non-technical requests are typically quicker: plan changes usually apply within minutes to a few hours (you may need to reboot the ONT); static IP (if on eligible business plans) can take 24–72 hours; relocation scheduling depends on fiber availability at the new address and generally completes within 2–5 business days after feasibility approval. For disconnections and refunds of refundable components (if applicable), expect 7–14 business days after equipment pickup and account settlement.

Escalations, Tickets, and Regulatory Avenues

Every call or chat creates a Service Request (SR) number—note it down. If your SR exceeds the promised turnaround time (TAT) without resolution, ask the agent to escalate to the floor supervisor or the technical backend team and to update the SR notes with your preferred callback window. You can view the live status in MyJio under Support > JioFiber.

If a complaint remains unresolved, use Jio’s formal grievance pathway: raise a complaint at https://www.jio.com/help/complaints. Under the Telecom Consumers Complaint Redressal framework, the Appellate Authority must acknowledge within a few days and resolve within 39 days of your appeal submission. Keep your original SR number, call logs, and any evidence (photos of broken fiber, speed tests, modem LEDs) ready for faster adjudication.

For postal correspondence, Reliance Jio Infocomm Ltd. headquarters is located at Reliance Corporate Park, Ghansoli, Navi Mumbai, Maharashtra 400701, India. Always include your Service ID, RMN, and SR numbers in any letter, and send via a trackable service.

Billing, Charges, and Proofs Customer Care May Ask For

When discussing charges, the agent may reference your active plan, add-ons (such as OTT bundles), taxes (GST at prevailing rates), and any installation or relocation fees associated with your account. Keep your latest invoice PDF open; you can download it from MyJio > JioFiber > Billing. If you paid by UPI/netbanking/card, have the payment reference or UTR ready so they can match it in their ledger.

For new connections and relocations, feasibility checks are based on fiber availability on your street and building permissions. If an upfront installation charge was applied during signup, it will appear on your first invoice. Any refundable device deposits (if applicable to your order variant) are returned after equipment pickup against your original payment method; ask the agent to quote the exact amount and timeline on your SR for clarity.

Safety and Verification When You Receive Support Calls

Jio agents will verify your identity by confirming partial details like your RMN and Service ID. You should never share one-time passwords for payments, UPI PINs, full card numbers, or allow third-party remote-access apps during a troubleshooting call. Official payment links use the jio.com domain or the MyJio app; avoid transferring funds to personal accounts claiming to be “technician fees.”

Legitimate outbound calls from Jio typically display official caller IDs and reference your existing SR. If you are unsure, hang up and call back on 1800-896-9999 or 1800-889-9999 to continue the conversation on a verified line. Keep all communication inside MyJio, the Jio website, or the toll-free numbers listed above.

Quick Reference

Main JioFiber helpline: 1800-896-9999 (24×7). Alternate general JioCare: 1800-889-9999. Complaints from a Jio line: 198. Email: [email protected]. Web help: https://www.jio.com/help and Fiber page: https://www.jio.com/fiber. Corporate HQ: Reliance Corporate Park, Ghansoli, Navi Mumbai 400701.

For fastest results: call, get your SR number, add evidence via email or MyJio, and follow up within the promised TAT. If unresolved, escalate through the official complaint portal with your documentation attached.