Jio Customer Care Contact Number: Complete, Up‑to‑Date Guide for India (2025)

Reliance Jio Infocomm Ltd. (launched commercially in 2016) serves one of the world’s largest mobile user bases, crossing 450–470 million subscribers by 2024 across mobility, JioFiber, and enterprise services. With that scale, using the correct service channel saves time and ensures your request is logged against a Service Request (SR) ID for guaranteed follow‑up.

This expert guide consolidates the official Jio customer care numbers, hours, channel options, and practical steps to get faster resolutions. It also covers TRAI-mandated helplines like 198 (complaints) and 1909 (DND), escalation pathways, and how to verify you’re contacting the legitimate Jio support team.

Official Jio Customer Care Numbers (Mobile Services)

For Jio mobile (prepaid/postpaid), use the numbers below depending on what you need—general assistance, plan support, or formal complaints. Calls from your Jio number route you to the correct circle and language IVR. Keep your Jio number and last recharge details ready when you call.

TRAI mandates that the complaints helpline 198 is toll‑free for all operators, including Jio. The general assistance line 199 connects you to plan/recharge and account info via IVR; charges, if any, follow your plan’s standard rules. If you are calling from a non‑Jio number, use the national toll‑free line shown below.

• 198 — Service complaints and fault reporting (toll‑free; TRAI‑mandated). Use for network, billing, VAS, and service failures. Available 24×7.
• 199 — General info and requests from a Jio number (plans, balance, data, SIM/activation, recharge help). IVR with option to connect to a representative.
• 1800‑889‑9999 — National toll‑free Jio Customer Care from any number (Jio or non‑Jio). Use this if you cannot call 198/199 or you’re calling from another network.
• 1909 — DND (Do Not Disturb) activation/deactivation, as per TRAI. Call 1909 or SMS “START 0” to 1909 to activate full DND; SMS “STOP” to 1909 to deactivate or change preferences.

Call center hours: 24×7 for critical categories (service outage, SIM/account access). For non‑critical requests, representative availability may follow standard business hours in some circles; the IVR remains available at all times. Always note your SR ID (e.g., SR00000XXXXX) before ending the call.

JioFiber and Fixed‑Line Support

For JioFiber (broadband) and fixed‑line voice, you can contact support via the same national toll‑free number 1800‑889‑9999 from any phone. The agent will authenticate your connection using your registered mobile number (RMN) and Service ID. If your RMN isn’t handy, keep your JioFiber Set‑Top Box MAC or the ONT/Router serial number nearby—it helps the agent locate your account quickly.

Alternatively, raise a ticket from the MyJio app (MyJio > JioFiber > Support) or the web support portal at https://www.jio.com/help. App/web tickets instantly generate an SR ID and let you add photos (for wiring/ONT light status) to speed diagnosis. Appointment windows for field visits are offered inside the app; rescheduling is also supported.

Common JioFiber issues the helpline handles include LOS/RED light on ONT, intermittent speed, Wi‑Fi SSID/password resets, set‑top box pairing, and billing/relocation. For relocation, plan installations typically depend on local feasibility; keep your new address and a landmark handy so logistics can pre‑check availability.

Digital Channels: MyJio, Web Chat, and Social Support

The MyJio app is the fastest self‑service route for most tasks: checking usage and invoices, recharging, raising/monitoring service requests, SIM-related actions (suspend/resume), and scheduling JioFiber engineer visits. Search “MyJio” on the Google Play Store or Apple App Store. Sign in with your Jio number; you will receive a secure OTP.

For web support, start at https://www.jio.com/help. You’ll find guided flows for mobile, JioFiber, international roaming, eSIM, and device troubleshooting. Live chat is typically available; you can request a call back if the queue is long. For portability to Jio (MNP), see https://www.jio.com/port-to-jio for steps and store pickup options.

Jio’s official social handle for customer service is X (Twitter) at https://twitter.com/JioCare. For privacy, never post your full mobile number or OTPs publicly; share details only via DM after the handle confirms your SR ID. Jio does not ask for UPI PINs or remote‑access app installs for support.

When to Use Which Number—and How to Prepare

Use 198 when you need to file a formal complaint or escalate a service failure (network down, SIM disabled, wrongful billing, VAS activation without consent). Use 199 for routine account queries, plan selection, recharge assistance, and quick IVR actions. From other networks or landlines, dial 1800‑889‑9999 for unified access to Jio mobile and JioFiber support.

Arriving prepared cuts your call time by half. Before calling, verify the affected number/connection, capture error messages or ONT light status, and have your last recharge/transaction ID available. For billing disputes, note dates, amounts, and payment mode (UPI, card, net banking) so the agent can trace faster.

• Your Jio mobile number or JioFiber Service ID, plus registered mobile number (RMN)
• Last recharge or invoice number, date, and amount; payment reference/UTR if applicable
• Device identifiers if relevant (SIM ICCID, eSIM EID, router MAC/serial, set‑top box ID)
• Precise issue details: error codes, call drops time/location, ONT light status (POWER/PON/LOS), speed test screenshots with timestamps
• Alternate contact number and current address (for JioFiber scheduling or account verification)

Escalation and Grievance Redressal (TRAI‑Aligned)

Every complaint logged via 198 or the app/web receives an SR ID with a promised turnaround time (TAT). If your issue isn’t resolved within the stated TAT or you’re dissatisfied with the closure, you can approach the circle‑wise Appellate Authority. Keep your original SR ID; appeals generally require it and must be filed within the stipulated window.

Circle‑specific Appellate Authority contact details (phone/email/postal) are published on the support portal at https://www.jio.com/help. When appealing, include: SR ID, your Jio number/Service ID, a concise issue summary, proof (screenshots/bills), and the resolution you seek. Appellate cases are typically reviewed within defined regulatory timelines; you’ll receive a fresh docket number for tracking.

Store Visits and Corporate Address

If you prefer in‑person help (KYC, SIM swap, MNP to Jio, device pickup), visit a Jio Store or Jio Partner outlet. Use the store locator from the help portal (navigate from https://www.jio.com/help) to find the nearest address, working hours, and services offered. Carry original ID and address proof for SIM‑related work; for corporate accounts, carry an authorization letter and company ID.

Corporate correspondence for Reliance Jio Infocomm Ltd. can be addressed to: Reliance Corporate Park, Thane‑Belapur Road, Ghansoli, Navi Mumbai – 400701, Maharashtra, India. For most customer issues, however, phone/app/web routes are faster than post and ensure your case is tracked with an SR ID.

Security and Verification Tips

Only use the numbers listed above or those shown inside the MyJio app and the official website. Beware of unofficial numbers in search results or messages offering “cashback help.” Jio will never ask for your full card details, UPI PIN, or to install remote‑control apps for support.

When in doubt, disconnect and redial an official number: 198 for complaints, 199 from a Jio line for general help, or 1800‑889‑9999 from any phone. You can also initiate support from https://www.jio.com/help to avoid misdials and ensure you’re routed to the correct team.

Quick Reference

Core numbers: 198 (complaints, toll‑free), 199 (general info via Jio line), 1800‑889‑9999 (national toll‑free from any phone), 1909 (DND). Primary portals: MyJio app and https://www.jio.com/help. Social care: https://twitter.com/JioCare (DM for account‑specific help). Keep your SR ID safe until the issue is fully resolved and verified on your account.

Using the correct channel with the right information nearly always results in same‑day triage and timely resolutions. If a promised deadline passes, escalate with your SR ID via the Appellate path published on the Jio help portal.