Jio AirFiber Customer Care Number: The Complete, Up-to-Date Contact Guide

Jio AirFiber is Reliance Jio’s fixed-wireless broadband service launched in 2023, designed to deliver high-speed internet without last‑mile fiber at your premises. If you need support for installation, billing, relocation, speed or connectivity issues, or plan changes, the quickest route is Jio’s dedicated customer care. Below you’ll find the official phone numbers, the right channel to use for each situation, and practical steps to get your issue resolved fast.

This guide focuses specifically on Jio AirFiber support, while also including channels shared with JioFiber. Keep your registered mobile number (RMN) and Service ID handy before you call or chat, as care advisors will need these to authenticate your account.

Official Jio AirFiber Customer Care Numbers and Channels

For most Jio AirFiber queries (service activation, device setup, speed complaints, relocation, billing), start with Jio’s main helpline and choose the Fiber/AirFiber menu. If you’re calling from a Jio mobile number, short codes connect you directly to the IVR with your account context; if you’re calling from a non‑Jio number, use the toll‑free line.

When calling, follow the IVR to “Fiber/AirFiber” and then the relevant sub‑menu (installation, billing, service issue). Support is typically available 24×7 on voice and WhatsApp. For sales and new connection status, use the dedicated sales line; for quick, low‑friction help (outage checks, plan info, basic troubleshooting), WhatsApp and the MyJio app are extremely effective.

• From a Jio mobile: 199 (general care) and 198 (service complaints). Choose Fiber/AirFiber in the IVR. 24×7.
• Toll‑free from any number in India: 1800‑889‑9999 (Jio Care, including Jio AirFiber). 24×7.
• Sales/new connection/installation booking and status (JioFiber & AirFiber): 1800‑896‑9999 (toll‑free).
• WhatsApp Care (official): +91 70007 70007. Send “Hi” to start; select Fiber/AirFiber.
• MyJio app: Help & Support > JioFiber/AirFiber > Chat/Call/Service Request. In‑app chat (24×7) and call‑back.
• Web support: https://www.jio.com/airfiber (plans, booking, FAQs) and https://www.jio.com/help (troubleshooting, contact options).
• Social care (updates, ticket follow‑ups): X/Twitter @JioCare (avoid sharing personal data in public posts; use DMs with your SR number).

When to Call Which Number

Use 199 (from a Jio SIM) or 1800‑889‑9999 (from any phone) if you already have an AirFiber connection and need help with activation, device pairing, no‑internet, slow speeds, or billing/pack changes. Choose Fiber/AirFiber in the IVR to route to the right queue. For complaint registration that requires a formal Service Request (SR) and tracking, 198 or the MyJio app’s “Raise a Service Request” option are best.

If you’re booking a new connection, checking feasibility or installation date, or rescheduling an engineer visit, the fastest option is 1800‑896‑9999 (sales/installation). For quick diagnostics (outage in your area, plan details, due bill), WhatsApp at +91 70007 70007 or the MyJio app usually resolves the issue without a call.

What to Keep Handy Before You Contact Support

Having the right details ready dramatically cuts resolution time. If you’re an existing customer, the Service Request (SR) number from any prior ticket speeds escalations. For installation or relocation, the order/CPE details help the team validate feasibility and schedule.

If you don’t know where to find a particular item, open the MyJio app > JioFiber/AirFiber > Settings; most identifiers are listed there. Alternatively, check your installation SMS/e‑mail from Jio or the order confirmation page when you placed the request on jio.com.

• Registered Mobile Number (RMN) and full name as on your Jio account.
• JioFiber/AirFiber Service ID or Device/ONT MAC (printed on the router/CPE label).
• Installation/order number (if awaiting installation or for relocation). Keep the CAF/Work Order ID if available.
• Exact service address, landmark, and preferred time slot for engineer visits.
• Recent speed test results (server, ping, download/upload), light indicators on the CPE/router, and any error messages.
• Billing details: current plan, last payment date, transaction reference (if a billing/payment issue).

Typical AirFiber Issues Support Can Resolve Quickly

Activation and provisioning: If your CPE shows power but no internet, support can remotely check signal quality, device registration, and backend provisioning. They can push configuration, re‑bind your CPE, or schedule an engineer if alignment is needed.

Speed/connectivity: Agents will walk you through channel optimization, band steering (2.4/5 GHz), LAN/Wi‑Fi isolation checks, and advise on wired tests. If the radio link quality is below threshold, they’ll schedule a field visit for CPE realignment or replacement.

Plans, Pricing, and Installation Basics (as of 2023–2024)

Jio AirFiber was announced in 2023 and progressively expanded across major Indian cities. Jio has offered two families of plans: AirFiber (entry to mid-tier) and AirFiber Max (higher tiers). Commonly communicated monthly plan prices have started around Rs 599 and have included tiers offering approximately 30 Mbps, 100 Mbps, and higher bandwidth under the AirFiber Max range (e.g., 300/500/1000 Mbps), often bundled with popular OTT apps on select plans. Pricing, bundled apps, and speeds can vary by circle and over time.

Installation generally involves an outdoor/indoor CPE and a Wi‑Fi 6 router. A one‑time installation/activation charge has been communicated historically (for example, Rs 1000), with waivers available on annual subscriptions; deposits or device terms can apply. Always verify current plans, promos, and one‑time charges at https://www.jio.com/airfiber or via 1800‑896‑9999, as tariffs and bundled benefits may change with new launches.

Escalation and Service-Level Expectations

Every interaction should generate a Service Request (SR) number—note it down. If an issue remains unresolved after the advised turnaround time (often within 24–72 hours for service/restoration issues and longer for infrastructure/feasibility cases), contact 198 or reply on the same SR via MyJio to escalate. Provide fresh diagnostics (timestamps, speed tests, LED status) to help the L2 team.

For persistent issues, ask for a supervisor callback and reference the SR history. If you need to pursue a formal escalation beyond frontline support, use the Contact/Help section in MyJio or visit https://www.jio.com/help to find the grievance and appellate options for your telecom circle. Maintain a clear timeline of events, visit attempts, and agent notes; this improves resolution outcomes.

Store Visits, Addresses, and Official Sources

You can also initiate or follow up on AirFiber requests at a nearby Jio Store or Reliance Digital. Use the store locator on https://www.jio.com/retail to find addresses, opening hours, and walk‑in availability in your city. Carry a government ID for KYC when placing new orders or requesting ownership changes.

Reliance Jio’s corporate campus is at Reliance Corporate Park, Thane‑Belapur Road, MIDC, Ghansoli, Navi Mumbai, Maharashtra 400701. For customer service, always prefer the official helplines and the MyJio app rather than mailing the corporate office. For the most accurate, current information—including plan tariffs, AirFiber coverage, installation charges, and valid customer care numbers—refer to https://www.jio.com and the MyJio app Help & Support section.