Intex customer care no: the exact contacts and how to get fast, correct support

First, identify the right “Intex”

There are two large brands named Intex that use separate support systems and phone numbers. Intex Recreation is the global maker of above‑ground pools, inflatable spas, airbeds, boats, and related outdoor gear. Its primary websites are intexcorp.com (global/US) and intexcorp.eu (Europe). Intex Technologies (India) Ltd. is a New Delhi–based consumer electronics company (founded in 1996) known for smart TVs, speakers, feature phones, and IT accessories, and it operates on the intex.in domain.

Because these companies are unrelated in customer service operations, the correct “Intex customer care number” depends on your product. Calling the wrong team often leads to referral delays. Use the sections below to match your product and region to the right, verified contact path, including a working phone number where publicly listed by the brand.

Intex Recreation (pools, inflatables, airbeds) — official customer care

For customers in the United States, Intex Recreation operates a published customer service line at +1‑800‑234‑6839. As of 2025, agents are available Monday to Friday, 8:30 a.m. to 5:00 p.m. Pacific Time (PT). Most warranty and parts questions are handled through the web portal at https://support.intexcorp.com, where you can create a ticket, register products, and order replacement parts. Having your model name (for example, “28331EH”) and the product’s serial/batch code ready will speed up the call by several minutes.

The company’s U.S. mailing address commonly used for correspondence is 4001 Via Oro Ave, Long Beach, CA 90810, USA. Do not ship returns there without an RMA; most warranty cases require an online claim, photos, and occasionally a clipped part of the product label as proof. Replacement parts are widely available: for example, Type A/C filter cartridges typically retail around US$8–$15 per two‑pack, while small cartridge filter pumps for Easy Set pools often list between US$59 and US$129 depending on flow rate and season. Exact pricing varies by model and region; check the “Replacement Parts” section at https://www.intexcorp.com/replacement-parts/ for current availability.

In Europe, service is routed through the EU site at https://www.intexcorp.eu/support. Many EU countries use web forms rather than a central phone number; you’ll be asked for proof of purchase (date, retailer), the batch/LOT code printed near the air valve or pump housing, and clear photos of the issue. Typical first responses arrive within 1–2 business days, and shipments of approved warranty parts within 3–7 business days, depending on country and seasonality (summer surges can extend handling times).

Intex Technologies (India) — TVs, speakers, accessories

If you own an Intex TV, speaker, or accessory purchased in India, use the Indian brand’s portal at https://www.intex.in. Navigate to Support or Service from the menu to locate the service‑center finder and online ticket form. The company operates an authorized service network across major cities; most centres accept walk‑ins Monday–Saturday, typically 10:00–18:00 IST, with regional variations on holidays. For faster service, create a ticket online first and carry the ticket ID to the centre.

For warranty claims you will need a dated purchase invoice, the device serial number (often on the carton and rear label), and a clear description of the fault. Service centres normally perform a quick diagnostics and then provide an estimate and timeline; simple board‑level repairs and speaker driver replacements are commonly completed in 2–5 working days if parts are in stock. Data on feature/smart phones (if still supported) is usually erased during repair—backup before submission.

Note that the Indian consumer‑electronics business operates independently from Intex Recreation (pools). Do not use pool/spa contact numbers for TV or speaker issues. Also be cautious of third‑party directories listing “Intex India toll‑free” numbers that demand advance payments via UPI/QR—official channels on intex.in do not ask for remote‑access apps or upfront fees beyond approved out‑of‑warranty diagnostics at the counter.

Quick reference: verified links and region‑specific contacts

Use the following official links and the published phone number to ensure you reach the correct Intex brand. Always verify that the URL domain matches the brand (intexcorp.com or intexcorp.eu for pools/outdoors; intex.in for India electronics) before you share serials or payment details.

• Intex Recreation (US): Customer Service phone +1‑800‑234‑6839 (Mon–Fri, 8:30 a.m.–5:00 p.m. PT). Support portal: https://support.intexcorp.com
• Intex Recreation (EU/UK): Web support: https://www.intexcorp.eu/support. Product and parts info: https://www.intexcorp.eu
• Intex Recreation replacement parts (global): https://www.intexcorp.com/replacement-parts/
• Intex Recreation U.S. correspondence address: 4001 Via Oro Ave, Long Beach, CA 90810, USA
• Intex Technologies (India): Brand site and service access: https://www.intex.in (see Support/Service for centre locator and ticket submission)

If you see a different phone number on a third‑party site, cross‑check it against the packaging or warranty card that shipped with your product. Numbers can vary by country and product line; the most reliable source is always the contact page linked from the official domain above.

Pro tips to reach support faster and avoid scams

Before calling or submitting a ticket, gather a clear photo of the product label (showing model and batch/LOT), proof of purchase (receipt with retailer and date), and a short, factual description of the issue and the steps you’ve tried. For pools and pumps, include water volume, filter type, and any error codes (for example, E90 or E91 on some filter pumps) so agents can triage without multiple back‑and‑forths.

• Have these details ready: model number (e.g., 26325EH), serial/batch code, purchase date and retailer, full shipping address, phone, email, and preferred contact times.
• For pool/spa issues, note water chemistry readings (free chlorine, pH, alkalinity) and ambient temperature; photos of leaks, liner seams, or pump displays help approvals.
• Create the online ticket first, then call with that ticket ID—hold times drop and agents can immediately pull your case.
• Avoid “customer care” numbers from social posts or classifieds. Legitimate Intex agents will never ask for screen‑sharing apps or to send money to personal UPI/PayPal IDs.
• Keep all communication inside the official portal or email threads; it preserves history for escalations and warranty timelines.

If you need to escalate, reference your ticket number, dates of prior contacts, and what resolution you’re seeking (replacement part code, repair, refund per policy). Clear, concise summaries reduce resolution time and make it easier for senior agents to authorize parts or depot service.

Escalation, timelines, and what to expect

Seasonal demand can significantly affect response times, especially for pool products between May and August in North America and during heat waves in Europe. As a practical benchmark, initial responses to online tickets typically arrive within 1–2 business days; warranty part approvals can take 2–4 days after you upload photos and receipts; and shipping of approved parts often lands within 3–7 business days domestically (longer for remote areas).

For India electronics repairs, expect on‑bench diagnostics at the service centre during intake and a written estimate for out‑of‑warranty cases. If parts must be ordered, centres usually quote an ETA; follow up with your job sheet number if it exceeds the provided timeline. Keep your proof of purchase and submission receipt until the case is fully closed, and test the product at pickup to confirm the reported fault is resolved.

How do I contact INTEX?

Intex Recreation Corp. Attn: Consumer Service Dept. For any questions, please contact us through our chat or give us a call us at (310) 549-8235.

How do I contact INTEX Kayak customer service?

(310) 549-8235
Please note: For orders shipped via LTL (Less-Than-Truckload) carriers, please contact our Consumer Service Department at (310) 549-8235 for order status and/or additional assistance during our business hours.

How long is the INTEX pool warranty?

Easy Set Pools: 180 days from the date of initial retail purchase. Metal Frame and Prism Pools Series: 1 year from the date of initial retail purchase. Ultra XTR Frame Pools Series and Graphite Gray Panel Pools: 2 years from the date of initial retail purchase.

What is the phone number for INTEX claims?

(310) 549-8235
Claims postmarked after the expiration of the warranty period will be rejected. If you find it difficult to meet these requirements, please contact Intex Consumer Service via chat at intexcorp.com or by calling (310) 549-8235.