IndiGo “toll‑free” customer care number: what to dial, what to expect, and how to reach IndiGo fast

Official IndiGo phone numbers and current status of “toll‑free” access

As of 2025, IndiGo (IATA: 6E) publicly lists two primary 24×7 customer care numbers for India-based callers: +91 124 617 3838 and +91 124 497 3838. These are standard-rate Gurgaon/Delhi lines (STD code 0124), not 1800-series toll‑free numbers. Call charges depend on your carrier plan. IndiGo does not currently advertise a universal nationwide 1800 toll‑free line for reservations or customer support.

Always verify numbers on the official website before dialing. The current “Contact us” and support hub is at https://www.goindigo.in/support.html (navigate via Menu → Support on goindigo.in). The website and the IndiGo mobile app offer the fastest self-service for managing bookings (PNR lookup), web check-in, adding baggage/seat/meal, and initiating refund or schedule-change assistance without waiting on a phone queue.

How to dial correctly from India and overseas

From within India, dial 0124 617 3838 or 0124 497 3838 directly from your mobile or landline. From outside India, use your international access prefix, then country code +91, then the city code and number. For example, from the United States dial 011-91-124-617-3838; from most of Europe dial 00-91-124-617-3838. If your carrier blocks calls to Indian geographic numbers, use the IndiGo app or web chat first and ask for a callback option if offered.

IndiGo’s phone support generally operates in English and Hindi. For itinerary-specific actions (date/time change, reissue after disruption, special service request codes like wheelchair WCHR/WCHS, medical clearance MEDA), the agent will authenticate your booking by PNR and passenger details before actioning requests. Keep your device handy for OTP/SMS verification when asked.

When you should call and what the contact center can resolve

Phone support is most useful when you need agent intervention: involuntary changes due to schedule adjustments, last-minute same-day rebooking after a missed connection, complex multi-passenger refunds, or when a payment gateway error needs manual validation. For routine tasks (seat selection, adding baggage, web check-in, downloading GST invoices), the app and website are typically faster and available 24×7.

IndiGo agents can help with domestic and international 6E tickets purchased via goindigo.in, the IndiGo app, ticketing counters, and most travel agencies. If your ticket was issued by a third party (OTA or corporate travel tool), the airline may be able to view but not always modify the booking; in such cases, they will guide you on whether to contact the issuing agency.

Have this ready before you call

• PNR (6-character code) and the passenger’s last name exactly as on the ticket.
• Payment reference (last 4 digits of card or UPI reference) and booking channel (app/website/agent).
• Preferred alternate flights (flight number/date/time) if you’re requesting a change or re-accommodation.
• Supporting documents for special services: ID for name correction policy, medical fit-to-fly for MEDA, or eligibility for discounts (student/senior/Armed Forces) when applicable.

Understanding “toll‑free” vs. standard-rate and how to avoid fake numbers

In India, genuine toll‑free telephone numbers start with 1800 or 0800. IndiGo’s widely used customer-care numbers begin with 0124 and are not toll‑free. Be cautious of search engine ads, social posts, or aggregator sites claiming “IndiGo toll‑free 1800-…”. These may connect you to impostors who attempt to harvest OTPs or process fraudulent “service fees.” If you do find an 1800 number, cross-check it on goindigo.in/support.html before calling.

Legitimate IndiGo digital touchpoints include the official website (https://www.goindigo.in), the verified X (Twitter) handle @IndiGo6E, and the official IndiGo mobile app on Apple App Store and Google Play published by “InterGlobe Aviation Ltd.” Do not share card PINs, full CVV, or net-banking credentials over the phone. IndiGo agents will never ask you to install remote-control apps or to scan arbitrary QR codes for payments.

Red flags that a “toll‑free” number may be fraudulent

• The agent asks for your bank OTP to “verify” a refund or insists on a QR code scan to receive money.
• You’re told to pay a “call connection fee,” “support token,” or “GST portal charge” via UPI before help.
• The website domain isn’t goindigo.in (e.g., misspellings or extra words) or the social profile isn’t verified.
• They refuse to provide a valid PNR-based case ID or direct you to the official Support page for cross-check.

Escalations, complaints, and regulatory avenues (India)

If your issue isn’t resolved on the first call, request a case/interaction ID and a written update via email or SMS. For service complaints, use the “Feedback and Complaints” section on goindigo.in to submit details with attachments (receipts, screenshots). IndiGo maintains a Nodal Officer and an Appellate Authority as mandated by India’s DGCA; their current contacts are listed on the airline’s Support/Grievance page. Escalate to the Nodal Officer if you do not receive a satisfactory response within the timeline shown on your case (commonly up to 30 days for complex cases).

For unresolved grievances after airline-level escalation, you can lodge a complaint on the Government of India’s AirSewa portal (https://airsewa.gov.in/). Provide your PNR, travel date, flight number, and all prior correspondence. Keep original receipts for any out-of-pocket expenses you are claiming under IndiGo’s policies or DGCA’s Civil Aviation Requirements (e.g., passenger rights during delays/cancellations).

Practical tips to get faster help

Call during off-peak hours relative to India Standard Time (for example, late night to early morning IST) to reduce queue times, especially during holiday peaks (May–June, October–January) and monsoon disruption windows. If you’re abroad, try the app’s web chat while keeping your phone number updated for OTPs and callback options.

When requesting changes, arrive at the airport early if departure is same-day; ticket changes close before check-in cutoff (typically 60 minutes before domestic and 75–120 minutes before international flights, depending on the route). For interruptions caused by schedule change or airline-initiated cancellations, quote the disruption message you received; waiver options are time‑bound and agents can action them faster when you reference the notification timestamp.

Summary: the right way to contact IndiGo

Use the official 24×7 customer care numbers +91 124 617 3838 and +91 124 497 3838 for phone assistance, understanding these are standard-rate lines. For the latest contact options and any limited-time toll‑free campaigns, check https://www.goindigo.in/support.html. Prefer the IndiGo app and website for routine changes and check-in, and follow @IndiGo6E on X (Twitter) for operational updates.

Stay vigilant against fake “toll‑free” listings, never share OTPs or payment credentials, and keep your PNR and identification ready to speed up verification. Use the airline’s Nodal/Appellate channels and AirSewa when a formal escalation is needed.