IndiGo Airlines Customer Care Number: The Complete, Practical Guide

Primary customer care numbers (India) and availability

For quick assistance with bookings, changes, refunds, or special service requests, IndiGo’s primary customer care numbers in India are +91 124 617 3838 and +91 124 497 3838. These lines are set up to handle both domestic and international booking queries related to flights operated by IndiGo (IATA: 6E). Calls are answered round the clock, 24 hours a day, 7 days a week, including national holidays.

These are standard-rate numbers; your telecom provider’s local or STD charges apply based on your plan. If you are calling from outside India, you can also dial these numbers with the +91 country code. For the latest confirmed numbers and any region-specific lines that may be introduced or updated, always cross-check the Contact Us page on the official website: https://www.goindigo.in/.

Fast, reliable ways to reach IndiGo besides phone

While the helpline is the fastest live option for time-sensitive issues (like last-minute changes or same-day travel), IndiGo supports multiple digital channels that can be faster during peak call volumes. These channels also create a written record of your request, which helps for complex cases such as refund clarifications or post-travel claims.

• Official website (manage bookings, changes, refunds, web check-in): https://www.goindigo.in/
• Mobile app (Android/iOS): search “IndiGo – Book Flight Tickets” in your app store; log in with the same email/phone as your booking for auto-fetch of trips.
• Customer Relations email for post-travel or complex cases: [email protected] (attach PNR, ticket, receipts). For escalations mandated by DGCA, use [email protected] and then [email protected] if unresolved.
• Social media for quick triage (never share card/OTP on public threads): X (Twitter) @IndiGo6E; Facebook: facebook.com/goindigo.in. Use direct messages for PNR-sharing.
• Government grievance portal for aviation (India): AirSewa (https://airsewa.gov.in/) for unresolved service issues after contacting the airline first.

What to keep ready before you call (to save 5–10 minutes)

Having the right details at hand can reduce call handling time and minimize back-and-forth. IndiGo agents will verify your booking and identity before making changes, especially for payment-related updates, name corrections, or special service requests.

• PNR (6-character alphanumeric) and/or 13-digit ticket number, passenger full name as on ID, and travel dates.
• Registered email address and mobile number used during booking; payment reference (last 4 digits of card or UPI/Wallet transaction ID).
• For flight changes: preferred new date/route, acceptable time windows, and a backup plan in case the first choice is unavailable.
• For refunds: cancellation confirmation (if already done), bank/card details used, and any waiver code if offered due to schedule change.
• For baggage issues: baggage tag numbers, Property Irregularity Report (PIR) number filed at the airport, and photos of damaged items.
• For special assistance: medical fitness letters if applicable, wheelchair category (WCHR/WCHS/WCHC), and service animal documentation if relevant.

What customer care can resolve quickly vs. what takes longer

Most same-day items—seat selection, adding meals/baggage, minor spelling corrections on names, and rescheduling to an available flight—are typically handled on the call or within minutes via a payment link. When fares fluctuate, you will be informed of the current fare difference and any applicable change fees before you confirm. Agents can also walk you through web check-in and provide boarding pass delivery by email or SMS.

Longer-turnaround items include refunds to original method of payment (bank processing can add a few business days after the airline initiates the refund), post-travel complaint reviews, and baggage claims where documentation is required. As a practical benchmark, card refunds often reflect within 5–7 working days after initiation, while some bank/UPI wallets may take up to 7–10 working days depending on your provider’s policies.

Fees, timelines, and realistic expectations

Airline fees vary by fare family, route (domestic vs. international), and proximity to departure. Two rules of thumb apply broadly: fare difference always applies when you change to a costlier flight, and lower promotional fares may carry higher change/cancellation fees or be non-refundable. If you booked a flex or higher fare family, you may benefit from reduced or zero change fees—ask the agent to quote both the fee and the fare difference before you commit.

Minor name corrections (for example, up to a few characters to fix a typo) are commonly permitted with supporting ID; full name changes or passenger swaps are generally not allowed. Schedule changes initiated by the airline can make you eligible for a no-fee change or a refund; have your PNR and the airline’s change notification handy so the agent can apply the correct waiver.

Lost, delayed, or damaged baggage: how customer care helps

If your checked baggage is delayed or missing, report it immediately at the arrival airport and obtain a Property Irregularity Report (PIR). This on-airport report is essential; customer care can then monitor progress, update you on tracing status, and guide you on interim expense policies if applicable. For damage, take photos at the baggage belt and file the report before leaving the arrivals area whenever possible.

For claims, you will typically be asked to email scans of your PIR, boarding pass, baggage tag, and purchase receipts for essentials (for delay) or repair estimates (for damage). Keep copies of all submissions. Customer care can confirm which documents are required in your case and the expected evaluation timeline; follow-ups are best done via the same email thread to preserve context.

Accessibility, languages, and special assistance

The call center operates 24×7 with support in English and Hindi, and agents can coordinate airport wheelchair assistance, meet-and-assist, and requests related to traveling with infants or unaccompanied minors. If you need medical clearance or are traveling with mobility devices, inform the agent at least 48 hours before departure to ensure arrangements are reflected in your booking.

Specify your assistance level—WCHR (can climb stairs, needs help for long distances), WCHS (cannot climb stairs), or WCHC (requires full assistance to seat). For stretcher or oxygen requests on specific routes, advance coordination and medical documents are required; the agent will outline forms, fees (if any), and cut-off times.

Security and fraud-avoidance tips when seeking the customer care number

Search results and social posts can sometimes display spoofed helpline numbers. To stay safe, rely on numbers published on the official website (https://www.goindigo.in/) or inside the official mobile app. Do not share card PINs, full card numbers, CVV, OTPs, UPI PINs, or install remote-access apps at anyone’s request—legitimate IndiGo agents will never ask for these. Payments should be completed on the official site, app, or an authenticated payment link that resolves to the goindigo.in domain.

If you suspect you called a fraudulent number, hang up and redial the official lines: +91 124 617 3838 or +91 124 497 3838. Report suspicious interactions to [email protected] with screenshots and call logs, and consider alerting your bank immediately if you shared any sensitive information by mistake.

Bottom line

For most travelers, the fastest path to resolution is to call +91 124 617 3838 or +91 124 497 3838 with your PNR and payment details ready, while keeping the official website and app handy for completing transactions. For issues that need a paper trail—refund clarifications, baggage claims, or detailed complaints—use email to Customer Relations and, if required, escalate to the Nodal Officer and Appellate Authority as per DGCA guidelines. Always verify contact details on goindigo.in before you dial.