ICICI customer care mobile no: the fastest, safest ways to reach ICICI Bank from your phone

Getting the right ICICI Bank customer care number on your mobile can save time and prevent fraud. Below is a practical, expert guide to reaching the bank quickly and safely, with verified paths, call tips, and escalation options. Because banks periodically update helplines, always cross-check any number you dial on the official contact page: https://www.icicibank.com/help/contact-us.page.

This guide focuses on mobile-friendly options—direct phone lines, in-app support, and alternative channels that work well on the go. It also explains how to authenticate faster, what to expect on the IVR, and what to do if you are calling from outside India or cannot connect to the 1860-series numbers.

Primary ICICI Bank customer care mobile numbers in India

ICICI Bank operates multiple 1860-series helplines that are designed to be reachable from most Indian mobile networks (standard operator charges apply; these are not toll-free). The most commonly used lines are for personal banking and credit cards. These numbers are typically staffed 24×7 for card-related assistance and during extended hours for other retail banking queries.

• 1860 120 7777 — General/Personal Banking customer care (from mobile/landline within India; local charges apply)
• 1860 120 6699 — Credit Card customer care (from mobile/landline within India; local charges apply)
• Website directory (always verify latest numbers): https://www.icicibank.com/help/contact-us.page

Important: 1860 numbers usually cannot be dialed from outside India and may not be reachable from some special telecom circles. If a number appears busy, try again after a few minutes; peak times are typically 10:00–13:00 and 18:00–21:00 IST. For urgent card hotlisting, call promptly and follow the IVR path for “lost/stolen card” to prioritize your request.

For quicker verification, call from your registered mobile number and keep your last four digits of the account or card handy. If you have set a Phone Banking PIN (TPIN), it will speed up routing to an advisor. If not, the IVR may authenticate you using an OTP sent to your registered mobile—have SMS enabled before you dial.

Calling tips from a mobile: authenticate faster and reach the right desk

Most call delays stem from misrouted IVR selections or not calling from the registered number. Start by choosing your preferred language, select the product (savings account, credit card, loan, or investments), then look for options like “existing customer,” “talk to an executive,” or “report a lost card.” Enter only the minimum digits the IVR requests (usually the last four digits of your account or card) unless it specifically asks for more.

If you know your TPIN, use it at the earliest prompt. Without a TPIN, choose OTP-based verification; you’ll receive a one-time SMS code that you can enter to pass security. Avoid putting a call on hold to retrieve data from unsecured apps; instead, prepare balances, the last transaction amount, and any case IDs beforehand. For joint accounts, the call must come from the account holder’s registered number to avoid authorization blocks.

Never disclose your full card number, CVV, OTP, ATM PIN, or internet banking password to anyone—over the phone or otherwise. ICICI Bank representatives will not ask for these. If a caller claims to be from ICICI and asks for such details, disconnect and redial using the official numbers listed on the bank’s website.

If you’re outside India or can’t reach the 1860 numbers

1860-series lines generally do not connect from abroad. When you are overseas, use the country-specific NRI Phone Banking numbers listed at: https://www.icicibank.com/help/contact-us.page (navigate to “NRI Services” and select your country). These pages are updated by the bank and include any toll-free or local in-country numbers, timing windows in local time zones, and alternative lines when applicable.

If you urgently need to block a lost/stolen card while abroad and cannot find a reachable number, log in to Internet Banking (https://www.icicibank.com) or the iMobile Pay app and use the “Block/Hotlist Card” option—this is immediate and does not require a call. As a backup, use the “Report Concern” or “Message Us” feature on the site/app to create a timestamped case while you continue trying the listed phone lines.

When calling international numbers, prefer a stable Wi‑Fi calling/VoIP connection if your mobile plan has poor roaming voice quality. Disable call recording apps that might interfere with IVR tones. Keep your passport/birthdate ready; some NRI lines use those for quick identity checks when TPIN is unavailable.

Mobile alternatives to calling: app, chat, and social care

For many tasks (block card, check limits, raise disputes, redeem rewards, download statements), the iMobile Pay app is faster than waiting on a call. Open iMobile Pay, go to the relevant product tile (Savings, Cards, Loans), and look for “Service Requests.” Most requests generate a Service Request (SR) number instantly, with typical resolution timelines of 24–72 hours depending on complexity.

On the web, the “Ask iPal” virtual assistant on https://www.icicibank.com can resolve common queries and route you to a chat advisor during staffed hours. Chat support is helpful for documentation (it allows you to upload screenshots or PDFs) and gives you a written trail. For status updates, quote your SR number; you’ll also receive SMS/email alerts at each stage.

ICICI Bank’s dedicated social care handle on X (Twitter) is @ICICIBank_Care. Use direct messages to share masked details only (never full card numbers or OTPs). The team typically acknowledges within business hours and may shift you to a secure form for sensitive information. Always cross-check any link they send—genuine links will be on the icicibank.com domain.

Escalation and formal complaints (when you need a written trail)

If a phone interaction does not resolve your issue, raise a written grievance. Use the official Grievance Redressal page: https://www.icicibank.com/help/grievance-redressal. You’ll get a reference number and a defined turnaround time (TAT). Keep all call logs, SR numbers, and documents attached to strengthen your case and reduce back-and-forth.

Should the first level not resolve the matter within the stated TAT, escalate to the next level via the same page (it lists nodal officers and escalation contacts). As per the RBI Integrated Ombudsman Scheme, you can approach the RBI Ombudsman if your complaint remains unresolved or unsatisfactorily addressed after 30 days; the grievance page provides the steps and links.

• Registered Office (for formal correspondence): ICICI Bank Limited, ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India
• Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400051, Maharashtra, India
• Main website: https://www.icicibank.com — Contact directory and grievance links are kept current here

When sending postal complaints, use a trackable service and include your case references. For critical issues (fraud, unauthorized transactions), report immediately through the helpline or app first to stop losses, then follow with a written complaint. Time is critical—most liability frameworks hinge on prompt reporting.

Quick recap and safety checklist

Use 1860 120 7777 (general banking) and 1860 120 6699 (credit cards) from mobiles within India, and rely on the contact-us page for country-specific or updated numbers. Call from your registered mobile, keep your TPIN or OTP ready, and choose the IVR path for your product to avoid transfers. For urgent card blocks, use the iMobile Pay app or Internet Banking if you can’t get through immediately.

Never share OTPs, CVV, or PINs over calls or messages. Do not trust numbers from search ads, screenshots, or third-party directories. Before dialing, verify the number on https://www.icicibank.com/help/contact-us.page. This simple habit eliminates the majority of fraud risks associated with “customer care” scams.