ICICI Bank NRI Customer Care: A Complete, Practical Guide

ICICI Bank has built one of the most comprehensive non-resident Indian (NRI) support frameworks among Indian banks, serving customers across time zones via phone, online, and in-app channels. Established in 1994, the bank now operates a network of over 5,900 branches and 16,000+ ATMs in India, as well as international offices and correspondent bank partnerships to support NRI banking needs. This guide explains exactly how to reach the right team, what to expect, and how to get issues resolved quickly and securely.

Because phone lines, hours, and routing can vary by country, the most reliable source for the latest numbers and service windows is the official NRI contact page: https://www.icicibank.com/nri-banking/contact-us. Always verify numbers there before calling, and save them in your phone for emergencies such as card hotlisting or suspicious transactions.

How to reach ICICI Bank NRI Customer Care

ICICI Bank provides country-specific NRI toll-free numbers alongside international numbers reachable from any country. If you are in the U.S. or Canada, the toll-free NRI Phone Banking number is 1-866-ICICI-4U, which maps to 1-866-424-2448. If you are calling from within India (for example, while on a visit), the national toll-free phone banking number is 1800 1080; note that 1860-series numbers published on the bank’s site are accessible within India but typically not reachable from overseas.

For all other geographies, use the official NRI contact page to pick your country and obtain the correct local or international dial-in: https://www.icicibank.com/nri-banking/contact-us. Card hotlisting and fraud-reporting lines are generally available 24×7. For non-urgent queries (for example, interest rate certificates or account statements), secure messaging from Internet Banking or the iMobile Pay app typically provides faster, trackable responses, especially across time zones.

• Phone (U.S./Canada NRI toll-free): 1-866-424-2448. From India: 1800 1080. For other countries, refer to: https://www.icicibank.com/nri-banking/contact-us
• Secure Message: Log in to Internet Banking or the iMobile Pay app and use the “Service Requests/Message Centre” for authenticated, trackable support.
• Remittance support: Money2India portal for online transfers to India: https://money2india.icicibank.com (standard transfers often carry zero transfer fee; FX rates apply).
• Branch/office assistance: Use the branch locator for India or the “Contact Us” country selector for overseas locations and service hours.

What NRI Customer Care can help you with

The NRI Customer Care teams support the full NRI product suite: NRE/NRO savings accounts, FCNR and NRE fixed deposits, inward remittances, outward remittances from NRO, home loans for properties in India, credit and debit card servicing, and wealth/investment accounts maintained per Indian regulations. They also assist with FATCA/CRS declarations, KYC updates, PAN/Aadhaar linkage where applicable, and tax documentation such as Interest/Balance certificates for Indian filings.

Operationally, urgent actions like card hotlisting or unlocking online access are handled immediately once you authenticate. Non-urgent service requests (for example, address updates with document upload, request for physical statements, or re-issuance of cheques/debit cards) are typically resolved in 1–3 working days after verification, though timelines depend on the nature of request, your country of residence, and courier timelines if physical dispatch is involved.

Verification and security: what to expect

Expect multi-factor verification before sensitive actions: phone banking PIN or one-time passwords (OTPs), and answers to security questions. ICICI Bank will never ask for your full debit/credit card number, CVV, full OTP, or Internet Banking password over phone, email, or chat. If a caller requests such details, disconnect and call the official number from the NRI contact page.

If you suspect fraud or an unauthorized transaction, immediately hotlist the card through phone banking or the iMobile Pay app and change your passwords. As per RBI guidelines (circular dated 6 July 2017), if you report unauthorized electronic transactions within 3 working days, your liability is generally zero; partial liability may apply for delays, subject to the policy and investigation outcome. Keep all case reference numbers for follow-up.

Escalation and grievance redressal

Use a structured escalation path for unresolved issues. Level 1: contact NRI Customer Care via phone or secure message and obtain a Service Request (SR) number. Level 2: if not resolved within the stipulated time, escalate using the bank’s grievance redressal form at https://www.icicibank.com/complaints/grievance-redressal, quoting your SR number and attaching evidence (screenshots, statements, courier proofs). Level 3: if still unresolved, escalate to the Principal Nodal Officer (PNO) via the same page, which publishes the current PNO contact details.

If your complaint remains unresolved for more than 30 days from the date of first lodging it with the bank, you may approach the RBI Integrated Ombudsman through the Complaint Management System at https://cms.rbi.org.in. Keep copies of all correspondence and the SR timeline; these are essential for a smooth review.

Practical tips to get faster resolution

Before you call or raise a service request

Having the right information at hand dramatically reduces handling time and repeat follow-ups. For secure message requests, attach clear, legible PDFs or images (under the size limit indicated in the portal) and include country code in phone numbers for callbacks. When calling, use a phone number registered on your account, as the IVR may auto-verify your caller ID and route you faster.

• Keep ready: your NRE/NRO account number(s), last transaction details, partial card number (first 6 and last 4), and your registered email/phone.
• Have identification for verification: passport number, PAN, or answers to your security questions; for address updates, a valid proof (e.g., utility bill/bank statement not older than 3 months).
• For remittance queries: transfer date, amount, reference number, sending bank details, and the receiving account details; for SWIFT transfers, note the SWIFT code used and the correspondent bank (if any).
• For loan or deposit queries: sanction letter or deposit receipt number, booking date, and maturity/EMI details.

Addresses, SWIFT, and essential references

Corporate Office (India): ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400051, Maharashtra, India. Registered Office (India): ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390007, Gujarat, India. These addresses are useful for couriering documents when specifically instructed by the bank; always confirm the destination address on your SR or email trail before sending originals.

SWIFT for ICICI Bank in India: ICICINBBXXX. India does not use IBAN; for inward remittances to your ICICI Bank account, you’ll typically need the beneficiary name, complete account number, bank name and branch, SWIFT code, and sometimes a correspondent/intermediary bank depending on the sending currency and country. For country-specific remittance routes and any fee disclosures, refer to the Money2India portal and the NRI contact page.

Useful official links

Contact and numbers (NRI): https://www.icicibank.com/nri-banking/contact-us. Grievance redressal and PNO details: https://www.icicibank.com/complaints/grievance-redressal. Money2India transfers: https://money2india.icicibank.com. RBI Ombudsman (for escalation after 30 days): https://cms.rbi.org.in. Bookmark these pages; they are updated by the bank/regulator and should be your single source of truth for numbers, addresses, and escalation contacts.

Bottom line: use the official NRI contact page for the right number by country (for example, U.S./Canada toll-free 1-866-424-2448), authenticate through secure channels, and document your case with SR numbers. With the right details ready, most NRI service requests can be resolved on the first interaction or within a few working days.