HSN Customer Care Number: How to Reach Support Quickly and Get Issues Resolved

If you’re looking for the HSN (Home Shopping Network) customer care number, the fastest way to get the most current, official phone line is through HSN’s own “Help & Contact” hub on hsn.com. Phone numbers and hours can change based on campaigns, seasons, or specific departments (for example, orders vs. billing), so it’s best practice to confirm on the site immediately before you call. This guide explains exactly where to find the number, how to prepare for the call, best times to reach an agent, and alternative contact paths for the HSN Card, accessibility, and corporate correspondence.

HSN operates 24/7 sales and broadcasts, and its customer support is structured to handle orders, returns, flex-pay inquiries, shipping delays, damaged/defective items, refunds, and account/security issues. You’ll get faster outcomes if you call with the correct department’s number and have your order details ready. Below, you’ll find expert tips to cut wait time and improve resolution speed.

Fastest Ways to Find HSN’s Current Customer Care Number

HSN publishes its active customer care number(s) on its official site. Start at https://www.hsn.com, scroll to the bottom footer, and select “Customer Service” or “Help & Contact.” On the contact page, choose the topic closest to your issue—orders, returns, payments, or account. HSN will display the appropriate call option with hours. If you’re signed in, the site may prioritize the line that handles your most recent orders and payment method for quicker routing.

You can also locate the phone number in your order confirmation email and on your packing slip. The number presented there is specific to customer service and typically routes through IVR (interactive voice response) that recognizes your order via your phone number or order ID. If you often shop overnight or during live shows, the packing slip number is an effective fallback—keep a recent slip in your wallet or a photo of it on your phone for quick reference.

From the HSN Website (Most Reliable)

Go to https://www.hsn.com/customer-service (if redirected, follow the “Contact Us” or “Help & Contact” link). Select your issue. The page will list the recommended channel—phone, live chat, or self-service—and the current phone number with hours. Because HSN updates these details periodically (e.g., during peak holiday volume or extended return windows), this step ensures you’re dialing the correct, live number for that day.

If you prefer not to sign in, you can still see general customer care numbers on the contact page. However, signing in lets HSN’s system match you to orders or the HSN Card (if applicable), which reduces verification Q&A once you connect with an agent.

From Your Email or Packing Slip

Open your most recent HSN order confirmation email. Scroll to the bottom; you’ll see the customer care phone number alongside your order details. This number is considered accurate for the life of that order and is ideal if your question is about the shipment you just received or one that’s in transit.

Your shipment’s packing slip also lists the customer service number. For returns, that slip contains the easiest references for agents—item number (SKU), order number, invoice date, and return-by date—so calling with that slip at hand typically shortens your call.

When to Call vs. Use Live Chat or Self-Service

Call when you need to cancel or modify an order that was just placed, resolve a payment decline, report a damaged item, request a fee waiver (e.g., return label fees), or fix a complex flex-pay issue. Phone agents can often act immediately on time-sensitive changes before an order reaches the warehouse picking stage.

Use live chat for straightforward requests such as tracking, expected delivery dates, return label requests, or status on refunds already in process. For routine tracking, the “Order Status” area of your account is fastest—no wait times and it updates with carrier scans in near real-time. Self-service is also best for printing return labels and checking the balance and due date if you pay with standard methods.

What to Have Ready Before You Dial

You can usually cut your call time in half by having these details at hand. Agents use them to pull up your account quickly, verify your identity, and take action without placing you on hold.

• Your HSN account email and billing ZIP code. If you don’t remember your password, reset at https://www.hsn.com/signin before calling to make verification easier.
• Order number(s), item number(s)/SKU, and invoice or shipment date from your confirmation email or packing slip. For returns or exchanges, note the reason and whether the packaging is intact.
• Payment details used for the order (last four digits of the card). If you paid with the HSN Card, have the card handy; the issuing bank may require additional verification.
• Tracking number(s) from UPS/USPS/FedEx if you’re calling about a delivery delay or a lost package claim.
• Photos of any damage (box and item). If the agent asks for proof, you can upload via a link they provide or through your online account message center.

Special Contacts: HSN Card, Accessibility, and Corporate Correspondence

HSN-branded credit products are issued and serviced by a partner bank. For account-specific issues such as credit line, promotional financing, late fee disputes, or lost/stolen card, call the number printed on the back of your HSN Card or listed on your monthly statement. That line reaches the card issuer directly and can solve credit-related matters faster than general customer service. If you don’t have your card, sign in to your HSN account and go to “HSN Card” to find the issuer contact path or secure message options.

For accessibility support (including using a Telecommunications Relay Service), you can dial 711 to connect to TRS in the United States and request connection to the HSN customer care number you obtained from the website. If you need screen-reader-friendly help pages, start at https://www.hsn.com/customer-service and use the site’s accessibility link in the footer for additional options.

Corporate mailing address (for formal correspondence, not returns): HSN, 1 HSN Drive, St. Petersburg, FL 33729, USA. HSN is part of Qurate Retail Group (since 2017). Do not mail returns to the corporate address—use the return label and address provided on your packing slip or from your online account to ensure your refund is processed correctly.

Hours, Response Times, and Best Times to Call

Sales events and holiday periods can significantly increase call volume. If your need is not urgent, non-peak times (weekday mornings in U.S. Eastern Time) typically have the shortest waits. For urgent order changes placed during a live show, call immediately; agents can sometimes intercept an order before it moves to fulfillment, but the window can be as short as 30–60 minutes.

Live chat generally posts shorter queues during mid-day, while late evenings can be busier due to live broadcasts. For returns and refunds, allow typical processing time once the carrier shows “delivered” to HSN’s return center; agents can see the same scans and may provide an estimated refund date. If a refund SLA has passed, calling with your tracking number accelerates escalation.

Security Tips and Scams to Avoid

HSN will not ask you to pay “support fees,” send gift cards, or provide your full Social Security number over the phone for standard customer-service issues. If you receive an unsolicited call claiming to be HSN with a prize or a “membership fee,” hang up and use the number listed on https://www.hsn.com/customer-service to initiate contact yourself.

When in doubt, verify the phone number: check the footer of hsn.com under “Customer Service,” your order confirmation email, or your packing slip. For HSN Card issues, only use the phone number on the back of your card or on your monthly statement. This simple habit prevents account takeovers and ensures you’re speaking to an authorized representative.

Escalation Paths and Practical Troubleshooting

If your issue requires escalation—such as a carrier claim for a missing package, a repeated flex-pay billing error, or a defective item outside the standard return window—ask the agent to document your case ID and next-step timeline. Keep a record of dates, agent names, and promised actions. If a promised callback window passes, reply via the same case (phone or chat) to preserve the history and avoid restarting the investigation.

• For shipping problems, gather carrier scans and delivery photos; agents can open an investigation with UPS/USPS/FedEx more efficiently with that evidence.
• For defective or DOA items, request a prepaid return label and an exchange when stock is available; specify “like-for-like exchange” to keep any promotional pricing you received.
• For price adjustments, contact within the eligible window shown in your order details; have screenshots or item numbers ready if the price changed on hsn.com.
• For flex-pay issues, confirm billing dates and card validity; proactively update your payment method in your account to prevent automatic cancellations.

Bottom line: use the official HSN “Help & Contact” page or your order documents to find the live, current customer care number, call with the right details ready, and choose the channel that fits your issue. You’ll reach the right team faster and resolve your request with fewer handoffs.

What is the HSN number?

HSN code stands for Harmonized System of Nomenclature. Its system classifies goods across the world. HSN code is a 6-digit uniform code classifying over 5000 products. Note that this code is accepted all around the world.

How do I file a complaint with HSN?

1. Email us. You can email HSN Customer Service by clicking here. For more information visit the HSN FAQ.
2. Call us. To contact Customer Service by phone between 8 AM – 1 AM Eastern Time.
3. Write us. HSN. PO Box 9090. Clearwater, FL 33758.
4. Send mail to Show Hosts. Our show hosts love to hear from you.Drop them a line at:

What is the phone number for HSN Autoship?

1.800.933.2887
You can also contact an HSN Customer Service Representative at 1.800. 933.2887 for assistance managing your Auto-Ship® orders.

What is the phone number for QVC HSN?

Call us 24 hours a day, 7 days a week at 800-345-1212.