How to Call IndiGo 24-Hour Customer Care

The official 24×7 phone lines

IndiGo operates a 24×7 helpline for bookings, changes, cancellations, and real-time travel assistance. The primary contact center is based in Gurugram (area code 124). As of 2025, the airline publishes two main customer care numbers that work round the clock. Always verify any number you find against IndiGo’s official site before dialing to avoid scams.

You can also start with the Support section on the official website for current numbers, live chat (“Dottie”), and region-specific options. Bookmark the Contact Us page so you can quickly confirm phone details before calling.

• India (24×7): +91 124 617 3838
• India (alternate, 24×7): +91 124 497 3838
• Official website: https://www.goindigo.in
• Contact Us page: https://www.goindigo.in/support/contact-us.html
• Customer Relations (email for post-travel or non-urgent issues): [email protected]
• Official X (Twitter) handle for direct messages: @IndiGo6E

Dialing from India vs. overseas: exact formats and timing

If you’re calling within India from a mobile phone, dial 0124 617 3838 or 0124 497 3838. From a landline outside the 0124 area, include the trunk prefix: 0124 617 3838. Standard carrier charges apply based on your plan. From overseas, dial with your international exit code, followed by India’s country code (+91), then 124 and the number. For example, from the United States/Canada: 011-91-124-617-3838; from the UK/EU: 00-91-124-617-3838; from Australia: 0011-91-124-617-3838; from Singapore: 001-91-124-617-3838.

Wait times vary. Outside peak hours in India (roughly 08:00–22:00 IST, UTC+5:30), queues are generally shorter. If your matter isn’t urgent, try calling between 02:00 and 06:00 IST. During major disruptions (weather, air traffic restrictions, or irregular operations), hold times can spike sharply; in those cases, using web self-service to get into the queue for a callback or resolving simple changes online is often faster.

What to have ready before you call (to save time)

Having accurate details at hand helps the agent authenticate you and complete requests quickly. Prepare the information below, especially if you’re changing flights close to departure or handling international travel where document checks are more stringent.

If the booking was made by a third party (e.g., a travel agency or corporate travel tool), also keep their reference and any agency contact handy; IndiGo can typically assist directly, but certain agency-managed tickets may have to be modified via the issuing channel.

• PNR/Booking reference (6 characters, alphanumeric) and passenger’s last name exactly as on the ticket
• Registered mobile number and email address used for the booking
• Government ID or passport number (for international or identity verification)
• Flight details: origin, destination, flight number, and date/time
• Payment details for any fare difference or fee (e.g., last 4 digits of card, or be ready to receive a secure payment link)
• Service requests needed: seat, meal, extra baggage (specify kg), wheelchair (WCHR/WCHS/WCHC), sports equipment, pet travel where applicable

Navigating the IVR and getting a human faster

When the call connects, you’ll hear an IVR menu. Listen to the prompts and choose the path for existing bookings if you already have a PNR; that route typically puts you in the right specialist queue. If your issue is urgent—such as same-day rebooking or a name correction—mention it concisely once connected to prioritize handling.

If your call drops or you’re placed on a long hold during peak times, try the alternate number listed above or switch to the website/app chat in parallel. If you’re traveling the same day, keep your phone free of call forwarding or “Do Not Disturb” so you don’t miss any callback attempts, and monitor your SMS/email for payment links or reissue confirmations.

What the helpline can do immediately

IndiGo agents can book new tickets, change or cancel existing bookings (subject to your fare brand rules), add paid services (seats, meals, extra baggage), process special service requests (e.g., wheelchair assistance), and provide baggage or flight status updates. For date/time changes or cancellations, fare difference and applicable charges may apply based on your fare type and route; the agent will quote the amount before proceeding.

For payments, the contact center may process your card securely or send you a one-time payment link. Keep your email and SMS accessible during the call. If you purchased ancillary services (e.g., extra baggage) online shortly before calling, mention it—agents can see recent adds and avoid double-charging. For international itineraries, be ready for document checks or policy briefings (visa, passport validity, transit rules), which can add a few minutes to the call but help prevent check-in issues later.

Faster self-service when you don’t need to call

Many tasks are faster online: retrieve your PNR, modify dates, select seats, add baggage, or web check-in. Start at https://www.goindigo.in and use “Manage Booking” from the homepage. If you prefer messaging, the website and mobile app provide access to IndiGo’s chat assistant (“Dottie”), which can handle common changes and escalate to a live agent when necessary.

For post-travel feedback or non-urgent issues, use the Customer Relations form or email ([email protected]). If your concern involves refunds for cards or UPI, keep the ARN/reference the agent provides and allow standard banking settlement time; you’ll typically receive status updates by email or SMS.

Escalations and regulatory recourse (India)

If your case needs escalation, use the “Grievance Redressal” options linked from IndiGo’s Contact Us page. Provide complete details, including PNR, dates, screenshots of charges, and any commitments made by agents. Clear documentation improves resolution speed and outcome.

For unresolved issues on journeys within India, you may also file a complaint via the Ministry of Civil Aviation’s AirSewa portal/app after engaging with the airline first. Keep in mind that regulatory timelines generally require prompt acknowledgment and a reasoned response, but complex cases (e.g., chargebacks, bank-side failures) can take longer due to third-party processing.

Safety and fraud prevention

Use only the numbers and links listed on https://www.goindigo.in. Be cautious of search engine ads, social posts, or third-party directories that display lookalike numbers. IndiGo will not ask you to scan arbitrary QR codes or transfer money to personal accounts; legitimate payments are taken through secure gateways or official links.

Before sharing card details, verify the URL (domain goindigo.in) and the certificate lock icon. Never disclose full OTPs or CVV over an unsolicited call. If in doubt, hang up and redial using the official numbers above. Keeping these safeguards in mind will help you reach IndiGo’s 24-hour customer care safely and efficiently.

What is the WhatsApp number for IndiGo 24 hours?

Discover services, get booking-related notifications and answers to queries within seconds on your favourite messaging app. Please scan the below QR code or WhatsApp on 7065145858.

What is the customer service number of IndiGo 24 hours?

or Call our 24×7 toll free helpline 1800-266-7780 (Accessible from all lines) or 1800-11-9966(Accessible from BSNL/MTNL Lines Only).

How do I call IndiGo special assistance?

For hasslefree travel, please book wheelchair 48 hours prior to the departure by calling 0124-6173838 or 0124-4973838.

Does IndiGo have free 24 hour cancellation?

Yes, you can cancel your IndiGo flight for free if you do it within 24 hours of booking, but only if you booked at least 7 days before your flight’s departure.