Harley-Davidson Customer Care: A Complete, Practical Guide

How to Contact Harley-Davidson Customer Care

Harley-Davidson supports riders primarily through its dealer network and official digital channels. The fastest path to help in the U.S. is usually your local authorized dealership’s Service Department; use the dealer locator to find phone numbers and hours. Harley-Davidson operates over 1,300 authorized dealerships worldwide (as of 2024), and most U.S. dealers can schedule service, process warranty claims, and handle recall work directly.

For corporate support, start with the official Contact Us portal, where you can open a case, request product assistance, or ask about order and apparel issues. Support options and hours vary by country and topic (motorcycle support, parts and accessories, or financial services). For finance account questions, Harley-Davidson Financial Services (HDFS) maintains its own web portal for payments and account maintenance.

If you need to write or reference a physical location (for escalations or document delivery), the corporate headquarters address is 3700 W Juneau Ave, Milwaukee, WI 53208, USA. Note this is not a walk-in service center. For safety and recall questions, you can also contact the U.S. National Highway Traffic Safety Administration (NHTSA) Safety Hotline at 1-888-327-4236 and check your VIN online.

• Dealer locator (U.S.): https://www.harley-davidson.com/us/en/tools/dealer-locator.html
• Harley-Davidson Contact Us: https://www.harley-davidson.com/contact-us
• H-D Financial Services (HDFS) account portal: https://www.myhdfs.com
• Recall lookup (U.S. NHTSA): https://www.nhtsa.gov/recalls
• Harley Owners Group (H.O.G.): https://www.harley-davidson.com/us/en/content/hog.html

What Customer Care Covers

Customer Care supports issues across ownership: pre-purchase questions, delivery and titling concerns, warranty claims, recalls, parts and accessories, connected services (app/Bluetooth), and HDFS account assistance. The first line of action for any motorcycle-related issue is your authorized dealer; they can diagnose, document, and submit warranty or goodwill requests into Harley-Davidson’s internal systems.

For e-commerce orders (apparel, parts, and merchandise purchased online), Customer Care will request your order number, SKU(s), and photos if you are reporting damages or fitment issues. Keep packaging and labels until a return is approved to avoid delays. Most returns require authorization and must follow the published return window in your region.

For safety-related issues (brakes, fuel, steering, electrical), document the condition immediately with photos or short video, do not ride the motorcycle until inspected, and contact a dealer. If the VIN is subject to a recall, dealers perform recall repairs at no charge to you.

Warranty and Extended Coverage

New Harley-Davidson motorcycles in the U.S. include a 24-month, unlimited-mileage limited warranty (from the in-service date). Wear items (tires, brake pads) and damage from misuse or improper maintenance are excluded. Warranty claims must be diagnosed and submitted by an authorized dealer; bring your service records and note the date, mileage, and conditions when the issue occurs.

Genuine Motor Parts & Accessories generally carry a limited warranty; parts installed by a dealer at the time of new motorcycle purchase may carry coverage that aligns with the vehicle’s 24-month term (policies vary by region—review your specific terms). Keep invoices that show parts numbers, labor lines, and installation dates.

The Harley-Davidson Extended Service Plan (ESP) is an optional, separate contract that can extend mechanical coverage beyond the factory warranty (often up to multiple additional years). Terms, deductibles, and availability vary by state/country and model year; review the sample contract and state-specific disclosures before purchase. ESP often includes roadside assistance provisions—confirm details for your plan.

Recalls and Safety

To check for recalls, use your 17-character VIN. In the U.S., start with the official NHTSA database and the Harley-Davidson site; dealers can also check in real time. If an open recall exists, scheduling with an authorized dealer ensures the correct parts are ordered and the repair is recorded to your VIN.

Recall repairs are performed at no cost to you for the covered condition. If you previously paid for a repair later covered by a recall, ask your dealer or Customer Care about reimbursement processes and any deadlines for submitting receipts. Keep copies of invoices that show the VIN, date, mileage, and line items.

If you experience a safety concern that is not resolved, you can contact the NHTSA Safety Hotline at 1-888-327-4236. Provide a concise description, along with dates, mileage, and any diagnostic findings from your dealer to support investigation.

Roadside Assistance and H.O.G.

Many Harley-Davidson riders use Harley Owners Group (H.O.G.) membership for roadside assistance benefits, including towing to the nearest authorized dealer. In many markets, a new Harley-Davidson purchase includes a complimentary first-year H.O.G. membership; renewal options vary by country. Verify the current benefits and coverage limits for your region on the H.O.G. site or your membership materials.

Coverage typically includes towing after a breakdown, battery jump-starts, and limited fuel delivery. The exact tow mileage, event count per year, and response times depend on your plan tier and market, so check the fine print and add the roadside phone/contact method to your phone before a trip.

For long-distance travel, confirm your coverage ahead of time, especially if crossing borders. Keep your VIN, membership number, and your dealer’s phone number handy. If you have ESP or a separate roadside policy (through your insurer), compare benefits to avoid duplicate purchases.

Digital Tools and Self-Service

The Harley-Davidson mobile app (iOS and Android) supports ride planning, turn-by-turn navigation on compatible models, service reminders, and Bluetooth connectivity. Pairing the app with your bike can help log ride data and make it easier to communicate issues to your dealer—note mileage, error codes, and timestamps when problems occur.

Owner resources include digital owner’s manuals, maintenance checklists, and parts catalogs. Service intervals on many recent models include a 1,000-mile (1,600 km) initial service and recurring maintenance approximately every 5,000 miles (8,000 km); always follow the schedule and fluids specified for your model year and engine family. Using Genuine H-D fluids and filters can simplify warranty claims because they align with factory requirements.

If you financed through HDFS, the myHDFS portal lets you schedule payments, update addresses, and download payoff quotes. Late-payment assistance and due-date changes may be available—log in to review options and contact HDFS directly for account-specific questions.

Escalations and Best Practices

Start with your selling or nearest authorized dealer for technical concerns. If an issue persists after a documented repair attempt, ask the Service Manager to open or update your case with Harley-Davidson Customer Care and provide you a case number. Escalate politely, with facts and documents; avoid riding the motorcycle if the condition is safety-related.

If you believe your motorcycle meets your state’s lemon-law criteria, consult your state’s requirements and timelines. Many laws hinge on the number of repair attempts or days out of service within the first 12–24 months. Maintain a complete log and consider contacting a consumer protection agency if needed.

• Have ready: VIN (17 characters), current mileage, photos/videos, prior repair orders, dates and conditions when symptoms occur, and any diagnostic codes/messages.
• Ask your dealer for: written estimates, repair order copies, parts availability ETAs, and the Customer Care case number once opened.
• For shipping/returns (merchandise): order number, item SKUs, delivery date, and photos of packaging and labels.

For corporate correspondence (e.g., sending notarized documents or formal complaints), use the headquarters mailing address: Harley-Davidson, Inc., 3700 W Juneau Ave, Milwaukee, WI 53208, USA. For museum-related inquiries and events, the Harley-Davidson Museum is located at 400 W Canal St, Milwaukee, WI 53203, USA.

International Support

Harley-Davidson organizes Customer Care by region (for example, North America, EMEA, APAC), and contact numbers and hours differ by country. Use your country selector on the Harley-Davidson website to see local phone numbers, language support, and region-specific policies for warranty and parts. Dealers outside the U.S. can process recalls and warranty claims according to local regulations.

If you purchased a motorcycle in one country and reside in another, bring proof of ownership, service history, and any prior case numbers to your local dealer. Some coverage (including extended service contracts) is market-specific; you may need to coordinate with the original selling dealer or the regional Customer Care team to transfer or verify benefits.

For travel across borders, verify roadside assistance coverage and towing limits before departure. Keep digital and paper copies of your registration, insurance, and H.O.G. membership; save local dealer phone numbers from your route via the dealer locator to minimize delays if you need support en route.