Globacom Customer Care: Complete, Practical Guide for Nigeria (2025)

Globacom (Glo) operates one of Nigeria’s largest mobile networks and runs 24/7 customer support across phone, app, web, and walk‑in centers. Since the Nigerian Communications Commission (NCC) introduced unified short codes in 2023, reaching the right help at Glo has become simpler and more consistent across all networks.

This guide gives you the fastest ways to contact Glo, accurate short codes you can use immediately, what to take to a store, realistic timelines for common requests, and how to escalate unresolved issues to the regulator if needed. Keep it handy whenever you need support for SIM swaps, NIN–SIM linking, billing queries, data plans, or service complaints.

Fastest Ways to Reach Glo Customer Care

Phone (24/7): Dial 300 from any Nigerian line to reach your operator’s call centre. This NCC‑mandated code works across networks, including Glo. From a Glo line, you’ll be routed to Glo’s IVR; follow the prompts to reach an agent. Have your Glo number, NIN (11 digits), and last recharge amount/date ready to pass verification quickly.

Digital support: Use the Glo Café app (Android and iOS) for self‑service and live chat. You can check balances, buy or gift data, retrieve basic account info, and raise tickets without calling. On the web, start at https://www.gloworld.com/ng and use the support/contact pages for web forms and live chat when available.

Social media: Direct message the official handle on X (Twitter) at @GloWorld and on Facebook at “GloWorld”. For privacy, never post your number or PUK publicly—send those only via DM after the agent verifies your identity. Response times on social can vary during peak network incidents; if it’s urgent (lost/stolen SIM), call 300 or visit a store.

Essential short codes and official contacts

• 300 — Customer care (NCC unified; works from any network in Nigeria)
• 310 — Check airtime balance (NCC unified)
• 311 — Recharge with PIN (NCC unified)
• 312 — Buy/Manage data plans (NCC unified)
• 2442 — Activate Do‑Not‑Disturb (text “STOP” to 2442 to block unsolicited SMS)
• 996 — Link or check NIN–SIM status (NCC unified)
• “PORT” to 3232 — Mobile number portability to or from Glo (standard Nigeria MNP short code)
• *777# — Glo’s service menu for data bundles, Gifting, tariff options (Glo‑specific)
• Website — https://www.gloworld.com/ng (support, store locator, device offers)
• X/Twitter — @GloWorld (DM for support); Facebook — GloWorld

Walk‑In Service: Where to Go and What to Bring

Flagship address (Lagos HQ): Mike Adenuga Towers, 1 Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos. For most customer care needs, you’ll be served at GloWorld retail shops rather than at HQ. Use the Store Locator on https://www.gloworld.com/ng to find the nearest GloWorld outlet in Lagos, Abuja, Port Harcourt, Kano, Ibadan, and other cities.

Typical GloWorld hours are Monday–Friday, roughly 08:00–17:00, and Saturdays 09:00–14:00, though hours vary by location and during public holidays. For time‑sensitive requests like SIM swap or number activation, arrive early in the day and take a government‑issued ID. Some complex enterprise requests are handled at designated business centres—confirm via phone or web chat before visiting.

What to bring for identity‑sensitive services: your NIN (11 digits), a valid ID (NIN slip, driver’s licence, voter’s card, or international passport), proof of line ownership (e.g., last 3 frequently dialed numbers, last recharge value and date), and the damaged/old SIM or SIM pack (if available). These documents help complete KYC, SIM swap, or NIN capture in one visit.

Service Levels, Ticketing, and What to Expect

Every interaction opened via phone, chat, or store visit should generate a ticket or case number. Ask for it if not provided, and save it in your notes. You can reference the ticket via 300, the Glo Café app, or web chat to get status updates without re‑explaining the entire issue.

Timeframes vary by request type. In‑store SIM swap typically completes in 15–30 minutes after successful verification, with network activation taking up to 2 hours. Simple billing queries and bundle corrections are commonly resolved within 24–72 hours. Port‑in to Glo usually completes within 24 hours on business days (occasionally up to 48 hours if inter‑operator validations are pending). Device/network faults that require field checks can take longer; ask the agent to set clear follow‑up dates.

During major incidents (e.g., fibre cuts, regional outages), queues spike across all channels. Use the Glo Café app for quick checks (balances, bundle status) and call 300 off‑peak (early morning or late evening). If you need a callback instead of waiting on hold, request it explicitly and confirm your preferred time window.

Escalation: From Glo Supervisors to the NCC

If an issue remains unresolved after the first interaction, ask the agent to escalate internally and to provide an “escalation reference” with the updated ticket. Summarise what’s already been tried, attach screenshots (errors, failed transactions with timestamps), and confirm the promised next action and date. Keep SMS or email evidence related to the fault (e.g., bundle deductions, failed recharge PINs).

Regulatory recourse: If you’ve tried Glo’s channels and the matter is still unresolved within a reasonable timeframe, contact the NCC Consumer Affairs Bureau via the toll‑free helpline 622 from any network. Provide your Glo ticket number(s), dates, the line affected, and any financial amounts involved. You can also file a written complaint via the NCC consumer portal linked from https://www.ncc.gov.ng (Consumer section).

After you escalate to 622, the NCC liaises with Glo and tracks the case. Keep your phone reachable and respond to any follow‑up requests. If a credit or reversal is due, confirm both the amount and the timeline for posting, then verify via 310 or your transaction history in the Glo Café app.

Common Requests You Can Solve Faster

• Check airtime/data and recharge: Dial 310 for airtime balance; 311 to recharge; 312 to buy/manage data bundles. For Glo‑specific offers and gifting, use *777#.
• Activate or change Do‑Not‑Disturb: Text STOP to 2442 to block unsolicited marketing SMS. To allow specific categories, reply per the menu instructions from 2442.
• Link your NIN: Dial 996 and follow the prompts to submit or confirm your NIN. Keep your NIN slip handy for accurate entry.
• Port to Glo (keep your number): Insert an active Glo SIM, then from the number you want to move, text PORT to 3232 and follow the return instructions. Take a valid ID to a GloWorld store if identity verification is requested.
• Replace a lost/blocked SIM: Call 300 immediately to hotlist the line, then visit a GloWorld store with your ID, NIN, and proof of ownership for SIM swap. Activation is typically within minutes after KYC.
• Retrieve PUK: Check your original SIM pack for the PUK. If unavailable, verify your identity via 300 or in the Glo Café app and request PUK retrieval or a SIM swap.
• Dispute a charge: Note the exact date/time, affected number, bundle name/price, and any SMS evidence. Open a ticket via 300 or chat and request a credit review; typical outcomes are within 24–72 hours.
• Track complaint status: Use your ticket number in the Glo Café app or when calling 300 to get the latest notes without reopening a new case.

Security and Data Protection When Contacting Support

Glo agents will verify you but will not ask for your full bank card PIN, full debit card details, or one‑time passwords for banking apps. Share only what is necessary: your Glo number, NIN, date of birth, last recharge details, and answers to standard KYC questions. If anyone requests sensitive financial data, end the chat/call and report it via 300.

Always confirm you are on an official channel: website domains under gloworld.com, the verified @GloWorld handle on X/Twitter and Facebook, the Glo Café app from official app stores, and the NCC unified codes (300, 310, 311, 312, 996, 2442). Avoid clicking links sent from unknown numbers claiming to be support.

For SIM‑swap fraud prevention, ask the agent to place a temporary bar on SIM changes if you suspect your identity is compromised, then update your account details in person with ID and NIN. Request written confirmation (SMS or email) when any sensitive change is made to your line.

Pro Tips to Cut Wait Times and Get Better Outcomes

Call during off‑peak windows (e.g., 06:00–09:00 or after 20:00 on weekdays) when queues are shorter. If you must call at peak time, ask for a callback and confirm your available window. Keep prior ticket numbers handy so the agent can continue the existing case.

Provide complete details in one go: the affected Glo number, device model and IMEI (dial *#06#), exact error messages, transaction IDs, last recharge amount and date (for example, NGN 1,000 on 2025‑06‑15), and screenshots with timestamps. This reduces back‑and‑forth and speeds triage.

For business and enterprise accounts, route issues through your assigned Relationship Manager or the enterprise support desk listed in your contract, then mirror the case via 300 or web chat to ensure parallel tracking. For chronic or area‑wide service issues, ask the agent to log a “network trouble ticket” tied to your cell site so engineering can review signal and capacity data.

How can I speak with Glo customer care?

LET’s KEEP IN TOUCH

1. Toll Free Number. For prepaid lines on Glo: 300. Other Networks: +2348050020121. For postpaid lines on Glo: 300.
2. Mike Adenuga Towers. 1, Mike Adenuga Close, Off Adeola Odeku Street, Victoria Island, Lagos. Nigeria.
3. Email. [email protected]. [email protected]. Locate a Gloworld Shop.