GE Customer Care: Precise Contacts and Practical Guidance

Understand What “GE Customer Care” Means Today

“GE” is a broad brand, and who you contact depends on what you own. Since 2016, GE Appliances has been owned by Haier (acquired for approximately $5.4 billion), and in 2023–2024 the historic General Electric company separated into distinct public companies: GE HealthCare (spun off in January 2023), GE Vernova (energy, spun off April 2, 2024), and GE Aerospace (the remaining company, focused on aviation). As a result, customer care is now handled by different organizations depending on product category.

If you’re a homeowner with a GE, GE Profile, Café, Hotpoint, or Monogram appliance, you’re looking for GE Appliances support. If you use GE-branded light bulbs or smart lighting, that’s GE Lighting (a Savant company). If you are a hospital, clinic, or biomedical engineer, you need GE HealthCare. Airlines and MROs should contact GE Aerospace (AOG). Routing your request correctly saves days of back-and-forth.

Quick Contacts by Product Line

Use the mapping below to reach the right support team on the first attempt. Have your model number, serial number, installation date, and proof of purchase ready when you call or submit a ticket; this speeds up warranty validation and parts identification.

For corporate addresses, note that GE Appliances operates from Louisville, KY; GE HealthCare is headquartered in Chicago, IL; and GE Aerospace in the Cincinnati (Evendale), OH area. Websites and phone numbers below are current for United States support.

• Major appliances (GE, GE Profile, Café, Hotpoint, Monogram) — GE Appliances Customer Care: 1-800-GE-CARES (1-800-432-2737). Online service and support: https://www.geappliances.com/owner-support. Schedule or track service: https://www.geappliances.com/ge/service-and-support/. Parts: 1-877-959-8688 and https://www.geapplianceparts.com. Headquarters: Appliance Park, Louisville, KY 40225.
• Medical equipment and software — GE HealthCare Technical Support: 1-800-437-1171 (24/7 for many modalities). Online: https://www.gehealthcare.com/support. Corporate HQ: 500 W. Monroe St, Chicago, IL 60661.
• Aviation engines and services (AOG and technical support) — GE Aerospace AOG/On Wing Support: +1 513-552-3272 (24/7). Online: https://www.geaerospace.com. Corporate HQ (Evendale campus): 1 Neumann Way, Cincinnati, OH 45215.
• GE-branded home electrical, surge protectors, timers, and consumer electronics (licensed) — Jasco Products: 1-800-654-8483; support portal: https://byjasco.com/support.
• GE Lighting and Cync smart home lighting (a Savant company) — Support and FAQs: https://www.gelighting.com/support and https://support.gelighting.com (Cync). Warranty and returns are handled via those portals.

GE Appliances Customer Care: What To Expect

Scheduling Service and Service Delivery

For in-home repairs on refrigerators, ranges, dishwashers, laundry, and built-ins, start at https://www.geappliances.com/ge/service-and-support/ or call 1-800-432-2737. The online scheduler lets you pick a date, provide symptoms, and upload photos. Most areas are served by GE Factory Service or authorized local technicians; you’ll receive a narrow arrival window by SMS/email the day before and the day of service. If your appliance is still under the limited warranty, labor and parts for covered defects are typically included; out-of-warranty visits will include a diagnostic/repair quote before work begins.

Rescheduling and cancellation can be done from your confirmation link without calling. Document everything: note your case number, technician name, and parts ordered. If your appliance is built-in or stacked, clear access ahead of the visit; technicians will not unmount cabinetry or perform carpentry, and inaccessible installs can delay repairs by days.

Warranties, Serial Numbers, and Proof of Purchase

Most GE Appliances models carry a 1-year limited warranty on parts and labor from the date of original purchase; certain components (for example, sealed refrigeration systems, magnetrons, or direct-drive motors) may carry longer coverage on specific models. Always verify your model’s warranty terms in its Owner’s Manual and Warranty booklet from the Owner Support page (https://www.geappliances.com/owner-support) using your model number.

Find your model/serial number on the product’s rating plate: refrigerators (fresh food compartment wall), ranges (frame behind the drawer or on the door frame), dishwashers (tub wall), washers (rear of lid opening or door frame), dryers (door frame), microwaves (inside door opening), and wall ovens (door frame). Register for smoother service and recall notifications at https://www.geappliances.com/register. Keep a clear copy of your receipt; warranty adjustments often require proof of purchase.

Parts and Accessories

For genuine parts, filters (e.g., XWF, RPWFE), and accessories, use GE Appliances Parts at 1-877-959-8688 or order online at https://www.geapplianceparts.com. Enter your exact model number to filter compatible items; cross-ship alternatives are listed when originals are discontinued. Orders ship from regional warehouses; expedited shipping options are typically available at checkout.

Before ordering, confirm whether a part is covered under warranty or a service bulletin; in many cases, if a technician diagnoses the issue and installs the part, you’ll receive labor and part coverage according to the repair invoice terms. DIY installation of electrical or gas components should follow the Installation Instructions and local codes; when in doubt, schedule professional service.

Safety, Recalls, and Urgent Issues

Check for appliance safety recalls at https://www.geappliances.com/ge/recall by entering your model and serial. If you suspect a safety hazard (smoke, overheating, gas odor, sparking), disconnect power/gas immediately and contact 1-800-432-2737 for guidance. For broader consumer safety alerts, visit the U.S. Consumer Product Safety Commission at https://www.cpsc.gov/Recalls.

Healthcare providers should consult GE HealthCare service advisories and safety notices via their support portal at https://www.gehealthcare.com/support. For aviation AOG safety-critical events, call +1 513-552-3272; this line is staffed 24/7 and is the fastest path to field service mobilization and engineering coordination.

Response Times and Smart Escalation

Call volumes fluctuate seasonally (summer for refrigeration, winter for heating-related loads), so online scheduling is often faster than phone queues for appliances. When you do call, ask for and write down your case number; it is the key reference for parts ETA inquiries and reschedules. For parts backorders, request substitute part numbers and check whether temporary safe operation is permitted per the service bulletin.

If an issue remains unresolved after a documented service attempt, escalate with specifics: case number(s), dates, technician notes, photos, and a concise description of the failure and its safety or usability impact. Use the contact form at https://www.geappliances.com/owner-support to reach Customer Relations. For licensed GE-branded products (e.g., Jasco or GE Lighting/Cync), escalate through their respective portals listed above; those teams cannot access GE Appliances case files, and vice versa.

• Have ready before you contact support: full model and serial numbers, purchase date and retailer, clear photos/video of the issue, a list of error codes or symptoms, installation details (electrical, gas, venting, water supply), and your full service address with an alternate phone number.
• For warranty questions: attach your proof of purchase, note prior service dates, and specify any food loss, water damage, or secondary impacts; different remedies may apply when documented.