Funjet Customer Care: An Expert Guide to Getting Help Fast

What Funjet Is and How Customer Care Is Organized

Funjet Vacations is a U.S.-based tour operator offering bundled vacation packages (air + hotel + transfers + extras) across Mexico, the Caribbean, Central America, Hawaii, and select U.S. cities. Funjet operates under ALG Vacations (ALGV). In 2018, ALG acquired The Mark Travel Corporation (the original parent of Funjet), and in 2021 Hyatt Hotels Corporation acquired Apple Leisure Group for approximately $2.7 billion, integrating Funjet within Hyatt’s leisure travel ecosystem.

This corporate lineage matters for customer care because multiple teams can touch your booking. Pre-travel servicing, schedule-change handling, and post-travel resolution are administered by ALG Vacations’ centralized support, while in-destination assistance is often coordinated through Amstar DMC (an ALGV affiliate) in popular beach destinations. If you booked through a travel advisor, your primary point of contact is that advisor, who services the reservation via VAX VacationAccess; direct online bookings are serviced by Funjet’s consumer support teams.

The Right Way to Contact Funjet

Online Self-Service First

Start in your Funjet account at https://www.funjet.com. Use “Manage My Vacation” to retrieve your reservation with your confirmation number and last name. From there you can review your itinerary, download or resend travel documents, add special requests (such as bedding type or dietary notes), and in many cases make paid add-ons like transfers and excursions. If a supplier allows online changes, you’ll see options to modify dates, room categories, or flight seats.

Time matters. Most Funjet packages require final payment 45 days before departure (holiday periods and select suppliers may require 60+ days). After ticketing, airline changes are constrained by carrier rules; before ticketing, there’s more flexibility. If you need to cancel, doing so online—when available—creates a timestamped record immediately, which helps with refund and credit timelines.

Phone and In-Trip Emergency Support

Use phone support for urgent issues like airline schedule changes within 72 hours of departure, hotel overbooking, or same-day disruptions. The correct phone number for your booking appears on your Funjet e-documents (PDF or email) under “Contact Us” or “Need Help on Trip.” In-destination assistance lines are staffed 24/7. Keep that number and your confirmation code handy on your mobile device before you travel.

While you are in destination, you may also interact with Amstar DMC for airport transfers and local support in Mexico, the Dominican Republic, Jamaica, Costa Rica, and other serviced markets. Their local contact details and meeting point instructions are printed on your transfer voucher. For non-urgent matters (name spelling corrections, special assistance requests), call when call volumes are lowest—typically midweek afternoons in the booking’s time zone—to reduce hold times.

• Routine changes before final payment or adding extras: use Manage My Vacation at https://www.funjet.com or your travel advisor’s portal.
• Schedule change within 72 hours, airline day-of-travel irregular operations, or hotel issues on site: call the number on your e-documents (24/7 while traveling).
• Post-travel complaints or compensation requests: use the post-travel service link on your documents or the Contact Us page at https://www.funjet.com/contact-us to open a case.

What to Have Ready Before You Reach Out

Have your Funjet confirmation number (starts with letters, followed by digits), traveler names as shown on passports, dates of birth, and travel dates. If your request involves pricing (e.g., a lower price you found), capture a full-page screenshot showing the total, dates, room category, fare class, and timestamp; price considerations are only actionable if they match the same package components and are verifiable.

For payment issues, know the last four digits of the card(s) used, the billed amount, and the transaction date. For airline-related questions, knowing your operating carrier record locator (6-character code) speeds rebooking; you can usually find it on your e-ticket receipt. For accessibility or medical needs, prepare documentation or a physician’s note if the supplier requests it for specific accommodations.

• Funjet confirmation code, traveler full names, DOBs, and contact phone/email
• Exact change/cancel request (who is changing, new dates or flights, acceptable alternates)
• Evidence for any price request (total price, like-for-like, timestamp within the same day)
• Payment details (card last 4 digits, amount, date) and billing address for verification
• Passport details and any frequent flyer or hotel loyalty numbers to add to the booking

Common Requests and How Customer Care Handles Them

Changes, Cancellations, and Deadlines

Name corrections should be requested as soon as possible—ideally within 24 hours of booking—because most airlines treat changes differently after ticketing. Minor corrections (one to three letters) are often permitted, but full name changes are usually not allowed once a ticket is issued. Hotels are more flexible with guest name changes up to 72 hours before check-in, but policies vary by chain.

For cancellations, there are three layers of policy: the hotel’s or supplier’s terms, the airline fare rules, and ALGV’s tour operator policy. Before final payment, cancellations may forfeit only the nonrefundable components (such as travel protection if purchased). After final payment, supplier penalties typically escalate. If you purchased Travel Protection through Funjet, many operator revision and cancellation fees are waived or mitigated, but the protection plan cost itself is nonrefundable.

Refunds, Future Travel Credits, and Travel Protection

Without travel protection, refunds are limited to what suppliers allow under their published penalties. With Funjet’s Travel Protection (often branded Travel Protection Plus under ALGV), you get additional benefits like cancel-for-any-reason coverage that returns the bulk of your nonrefundable land components as a future travel credit, plus coverage for covered reasons as outlined in the policy. Always review the specific certificate delivered with your booking; benefits and underwriters can differ by state of residence.

Refund timelines depend on suppliers: airlines typically process back to the original form of payment within 7–14 business days after Funjet submits the request; banks can take 3–10 additional business days to post. Future travel credits commonly expire 12 months from original travel start (policy-dependent) and are nontransferable. To redeem credits, call Funjet or book through your advisor before the expiration date; travel may need to be completed by the expiry in some cases.

Price Changes, Schedule Changes, and Disruptions

Prices for dynamic components (air and many hotels) can change multiple times per day. If you see a lower total before final payment, contact customer care with verifiable documentation; adjustments are sometimes possible if the same inventory is available to Funjet. After ticketing, fare rules govern what can be repriced, commonly requiring a change fee plus fare difference unless your fare type is flexible.

For airline-initiated schedule changes, Funjet or your advisor will notify you by email. Modest time changes are usually auto-accepted; significant changes (for example, a connection added or a move of 2+ hours) may qualify for alternatives or a waiver. Day-of-travel disruptions should be handled first with the airline at the airport counter or gate for fastest re-accommodation, while you also notify Funjet support so that hotel transfers and first-night guarantees can be adjusted.

Fees, Payments, and Documentation

Deposits vary by supplier and fare type; a typical Funjet package may require a per-person deposit at booking plus full cost of any protection plan. Final payment is most often due 45 days prior to departure; certain properties, holiday travel (Thanksgiving, Christmas/New Year’s), or specialty room types can require earlier final payment. Major credit cards are accepted; split payments are possible via phone or through your travel advisor.

Ensure passports are valid for at least six months past your return date for most international destinations. Children traveling without both parents may require a notarized consent letter. Baggage allowances and seat selection fees are set by the operating airline and are not included unless explicitly stated; check the carrier’s site 24–72 hours before departure to add seats or bags, and re-check your flight status the day of travel.

Escalations, Records, and Post-Travel Support

Keep a record of every interaction: date/time, agent name or ID, and case number. If an issue occurs in destination, report it in real time to the on-site rep or via the emergency support number; contemporaneous reports are easier to validate than post-travel claims. For service issues, many suppliers require notice within 30 days of travel completion to investigate and offer remediation.

If you believe airline regulations were not followed during an involuntary disruption, you can file a complaint with the U.S. Department of Transportation in addition to working through Funjet. For hotel disputes, provide photos, receipts, and written confirmation of any promised remedies. Chargebacks should be a last resort after giving Funjet and suppliers a reasonable window (often 7–14 business days) to resolve the case, as chargebacks can delay mutually agreeable solutions.

Useful Links and Where to Verify Policy Details

For current policies, service hours, and contact options, start at the official site: https://www.funjet.com. The Terms and Conditions, including payment schedules and change/cancel rules, are published at https://www.funjet.com/terms-and-conditions and are updated periodically—check the “Last Updated” date when you review. Contact options, including email forms and chat (when available), are listed at https://www.funjet.com/contact-us.

For in-destination transfer information and local contact procedures in beach markets, review your vouchers and visit Amstar DMC at https://www.amstardmc.com. If you booked through a travel advisor, their agency may have dedicated ALGV support lines and service queues; contact your advisor first for the fastest, most controlled changes to your reservation.

Are Apple and Funjet the same company?

Apple Leisure Group Vacations (ALGV) is a collection of vacations brands including Apple Vacations, Travel Impressions, Cheap Caribbean, Funjet Vacations, Southwest Vacations, Blue Sky Tours, BeachBound, and United Vacations.

Can you cancel a Funjet vacation?

Cancel for Any Reason Waiver: You may cancel your vacation for ANY reason up to two hours prior to scheduled departure and receive a full refund for your vacation, less the cost of the Travel Protection plan, including non-refundable airfares booked through Funjet Vacations.

How do I contact Funjet customer service?

For immediate assistance, please call us at 888-558-6654. Vacation planning assistance is available any day of the week from 7AM to 12AM EST. For help with your current reservation, call us Monday-Sunday from 9AM to 9PM EST.

How much commission does Funjet pay?

Funjet Vacations offers the widest variety of vacations to over 900 destinations worldwide with commissions up to 15% for Internation- al, Hawaii and ski vacations and up to 13% for Domestic vacations.