Frigidaire Customer Care Phone Number: Reach the Right Support, Fast

The phone numbers you need (U.S. and Canada)

The primary Frigidaire Customer Care phone number in the United States is 1-800-374-4432. This line handles warranty questions, troubleshooting, service scheduling, and general product support for Frigidaire-branded appliances. Typical live-agent hours are Monday–Friday during U.S. business hours (Eastern Time); hours can vary or be reduced on weekends and holidays. If you call outside hours, you’ll generally be able to leave a callback request or be directed to online resources.

For genuine parts and accessories (filters, shelves, racks, knobs, etc.), Frigidaire/Electrolux Parts is reached at 1-800-944-9044. In Canada, Frigidaire Customer Care is available at 1-800-265-8352. Official support, manuals, and live chat are centralized at the Frigidaire Owner Center: https://www.frigidaire.com/Owner-Center/ (U.S.) and https://www.frigidaire.ca/en/owner-center (Canada). Always verify current hours and region-specific options on the website before calling.

• U.S. Customer Care (warranty, service, general support): 1-800-374-4432
• U.S. Genuine Parts and Accessories: 1-800-944-9044
• Canada Customer Care: 1-800-265-8352
• Owner Center (manuals, registration, chat, service locator): https://www.frigidaire.com/Owner-Center/
• Canada Owner Center: https://www.frigidaire.ca/en/owner-center

When to call vs. when online support is faster

Pick up the phone when you need to schedule an in-home repair, confirm warranty eligibility for a recent purchase, request help with a safety-related issue (burning smell, sparking, gas odor), or resolve complex error codes that persist after basic troubleshooting. Phone support is also the right path when a technician has already visited and you need to discuss parts backorders, rework, or escalation.

Use the Owner Center first for quick answers: downloading a Use & Care Guide, checking installation specs, finding filter part numbers, registering your product, or locating an authorized service provider by ZIP/postal code. Many issues—like ice maker not dispensing due to a clogged filter, or dishwashers showing a simple door-latch or drain restriction—can be resolved with step-by-step guides and videos available online without a wait.

What to have ready before you call (saves 5–10 minutes)

Having complete information at hand shortens your call and helps the agent route you correctly on the first try. In most cases, an agent will verify ownership, warranty, and installation conditions, and then check for known issues or service bulletins for your exact model and serial.

Gather the following details before dialing Customer Care or Parts:

• Model number and serial number (from the appliance data plate; see locations below)
• Proof of purchase (retailer name, purchase date, order/receipt number)
• Full address and best callback number; email for confirmations
• Clear description of the issue, when it started, and any error codes/messages
• Photos or short video of the symptom (helpful for noises, leaks, error displays)
• Installation basics: electrical circuit (amperage, dedicated/not), water supply type/pressure, venting path, and recent installation or remodeling work
• Warranty status if known (standard, extended plan, or credit-card extended coverage)
• Availability windows for service (typical 4-hour appointment windows)

Where to find your model and serial number

Refrigerators and freezers: open the fresh-food compartment and look on the right inner wall or ceiling; on some French-door units, the tag may be near the crisper drawers. For uprights/freezers, check the inside wall or door liner. Dishwashers: open the door and check the door jamb on the right side or the top edge of the door.

Ranges and ovens: pull out the bottom drawer (freestanding) and look on the frame; for wall ovens, open the door and check the frame around the cavity. Cooktops: underside of the unit (visible from the cabinet below) or near the gas valve area (do not remove the unit—capture details during installation if possible). Laundry: washers usually place the tag on the door opening (front-load) or under the lid (top-load); dryers often have it on the door opening or cabinet frame when the door is open.

Microwaves: open the door and inspect the interior side wall; room air conditioners and dehumidifiers usually place the label on a side panel or rear housing. Take a clear photo of the tag so you can read it during the call—model and serial formatting is exact and prevents part/order mistakes.

Warranty coverage, service costs, and scheduling realities

Most Frigidaire major appliances include a 1-year limited warranty covering parts and labor for defects in materials and workmanship from the original retail purchase date. Many refrigerators include additional limited coverage on the sealed refrigeration system (commonly up to 5 years on certain components); exact terms vary by model and year. Always verify your specific warranty in the Use & Care Guide or the Owner Center by entering your model number.

If you’re outside the standard warranty, expect a diagnostic trip charge in the range of $100–$150 in many U.S. metros, credited toward repair if you proceed. Labor often runs $100–$200 per hour depending on region and complexity; parts can range from under $50 (door switches, thermostats) to $150–$350 (ice makers, control boards) to $400+ for specialty components. Authorized providers use genuine parts and have access to service bulletins and wiring updates that reduce repeat visits.

Service windows are typically 4 hours, with next-available appointments ranging from 1–7 business days depending on technician load and parts availability. If your appliance is down for an essential function (no refrigeration, no cooking, no laundry) and parts are on backorder, ask Customer Care about expedited sourcing or alternate authorized servicers nearby who have the part in stock.

Escalations, case tracking, and written correspondence

Always ask the agent for a case number and repeat it back to confirm. If you’ve had multiple failed repairs or a part has been on backorder for an extended period, request escalation to a supervisor or an Executive Customer Relations review. Be prepared to email your proof of purchase, service invoices, and photos of the serial tag to speed decisions on exchanges or accommodation offers.

If you need to send written correspondence in the U.S., address it to Electrolux/Frigidaire (Consumer Relations), 10200 David Taylor Drive, Charlotte, NC 28262. For the fastest response, start with the Contact Us form at https://www.frigidaire.com/Owner-Center/ and reference your case number; the system routes your inquiry to the correct regional team and maintains a digital paper trail.

Safety and outage situations

If you smell gas, see sparking, or suspect an electrical hazard, disconnect power at the breaker and contact your utility or emergency services before calling Customer Care. For refrigeration failures, keep doors closed to preserve temperature; a full freezer can typically maintain safe temperatures for about 48 hours if unopened (24 hours if half-full).

Check the U.S. Consumer Product Safety Commission (https://www.cpsc.gov) or Health Canada Recalls (https://recalls-rappels.canada.ca) for any active safety recalls involving your model. Customer Care can verify serial ranges and arrange recall service if your unit is affected.

Official links for faster self-service

Owner Center (manuals, registration, FAQs, chat): https://www.frigidaire.com/Owner-Center/ and Canada: https://www.frigidaire.ca/en/owner-center. Service Locator (find authorized repair): from the Owner Center, select “Service & Repair” and enter your ZIP/postal code. Product Registration (helps with warranty validation): accessible via Owner Center; have your model, serial, and purchase date ready.

If you prefer not to wait on hold, start with online chat in the Owner Center during business hours; agents can create a case, confirm warranty status, and, if needed, schedule a call at a time that works for you. For parts lookups by model, the Parts & Accessories portal on the site cross-references genuine part numbers to avoid compatibility issues.