Flipkart Customer Care Number: An Expert, Up‑to‑Date Guide to Getting Help Fast

The fastest ways to reach Flipkart support

For most issues, the quickest route is the in‑app Help Centre. Open the Flipkart app, tap the account icon, then Help Centre to see context‑aware support for your recent orders. You’ll get self‑serve solutions, 24×7 chat for many categories, and a call‑back option when phone lines are busy. On desktop or mobile web, you can go directly to https://www.flipkart.com/helpcentre and sign in to access the same tools.

Because phone numbers can change and phone queues vary during peak sale events (for example, Big Billion Days in October), the Help Centre often yields faster resolutions and better tracking—especially for returns, refunds, and rescheduling deliveries. It also creates a case ID automatically, which helps if you need to escalate.

Verified Flipkart customer care phone numbers

Flipkart’s commonly used customer care lines in India are based on the Chennai (044) code. As of 2025, the two primary numbers widely used by customers are below. Calling these connects you to an IVR; have your registered mobile number and recent Order ID (format: ODxxxxxxxxxxxxxxx) ready. Typical agent support hours run 07:00–23:00 IST daily; IVR and self‑help flows remain available 24×7. Standard carrier charges apply; these are not toll‑free lines.

• 044‑4561‑4700 — General customer support (orders, returns, refunds, delivery issues)
• 044‑6741‑5800 — Alternate support line with similar menu options

If you prefer not to dial a long‑distance number, use the app’s call‑back option from Help Centre; the system verifies your account, pulls your order context, and typically connects you to the right queue faster. For accessibility, you can choose English, Hindi, and other regional languages from the IVR menu.

What to have ready before you call (to save 5–10 minutes)

Preparation dramatically speeds verification and resolution. For order‑related questions, agents must confirm your identity and the transaction. If you’re requesting a return, replacement, or warranty service, having product identifiers helps route your case to the right team in one attempt.

• Registered details: phone number on the account and the OTP you’ll receive; email if applicable
• Order info: Order ID (OD…), seller name (listed on your invoice), and invoice date
• Payment proof: mode (UPI/card/NetBanking/COD), last 4 digits of card or UPI VPA, and transaction reference if available
• Product identifiers: IMEI for mobiles (dial *#06#), serial/model number for appliances/electronics, size/color for fashion items
• Issue evidence: clear photos/videos for damage/defect claims within the return window; for missing items, unboxing photos help
• Pickup address and pickup time preferences; landmark to aid the courier

Tip: You can download your invoice from the order details page. For high‑value items (mobiles, laptops, appliances), agents may request a basic troubleshooting step or an authorized service center diagnosis; having these ready shortens the call.

Common issues and realistic timelines

Delivery: Metro deliveries generally take 2–4 business days; Tier‑2/3 and remote pin codes can take 4–7 days. If tracking shows “Missed Attempt,” you can request a reattempt via the Help Centre; most couriers reattempt within 24–48 hours. “On Hold at Hub” statuses beyond 48 hours should be escalated for manual follow‑up.

Returns and replacements: Return windows vary by category—mobiles and certain electronics often have a 7‑day replacement policy for manufacturing defects; many fashion items allow returns within 7–10 days; large appliances may be “Replacement Only” within 10 days if DOA (dead on arrival). Always check the product page’s Returns Policy section before initiating. Return pickups are typically scheduled within 24–72 hours in serviced pin codes.

Refunds: Once pickup/quality check completes (or once cancellation is confirmed for unshipped orders), refunds to the original payment method usually reflect within 2–7 bank working days for cards/net banking, within hours to 2 days for UPI, and near‑instant for Flipkart Gift Cards/Wallet. COD refunds are issued to your chosen UPI ID or bank account (NEFT) and typically arrive in 2–4 business days after pickup completion.

Escalation and grievance redressal

First, raise or reopen the ticket in the Help Centre; if there’s no resolution within the stated SLA, use the “Escalate” option attached to that case. Provide concise notes and any fresh evidence (photos, service reports, or bank confirmations). This ensures your escalation is linked to your original case ID and reviewed by a senior queue.

Under India’s Consumer Protection (E‑commerce) Rules, 2020, platforms are expected to acknowledge consumer complaints within 48 hours and resolve them within one month where feasible. For statutory grievances or legal notices by post, address correspondence to the registered office below and include your Order ID, registered mobile, and a clear description of the issue:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru, 560103, Karnataka, India. Website: https://www.flipkart.com | Help Centre: https://www.flipkart.com/helpcentre

Safety: avoid scams pretending to be Flipkart support

Flipkart will never ask for your full card PIN, internet banking password, or to install remote‑access apps. Support agents do not request money to “unlock” returns, expedite refunds, or process a prize. If you receive a call from an unknown number claiming to be Flipkart, hang up and initiate contact yourself via the app or the numbers listed above.

Only share OTPs that explicitly state they are for Flipkart login or action you initiated. Prize/job scams are common during sale seasons—Flipkart does not charge fees for jobs, interviews, or “lucky draw” claims. When in doubt, report suspicious messages/screenshots through the Help Centre.

About Flipkart at a glance (context that can help)

Founded in 2007 in Bengaluru, Flipkart is one of India’s largest e‑commerce marketplaces, acquired by Walmart Inc. in 2018 for a majority stake (deal value approximately USD 16 billion). The platform serves hundreds of millions of registered users across 80+ product categories and relies on Ekart for a significant share of last‑mile deliveries.

Peak traffic periods—such as Big Billion Days (launched in 2014) and major festive sales—can temporarily extend response and delivery timelines by 12–48 hours. Planning ahead (initiating returns promptly, choosing call‑back from the Help Centre, and keeping documentation handy) usually yields smoother outcomes during these high‑volume windows.

If you need human assistance right now, start with the app’s Help Centre for a call‑back; if you prefer dialing directly, use 044‑4561‑4700 or 044‑6741‑5800, note the case ID provided by the IVR or agent, and keep all evidence organized. This combination maximizes your chances of a first‑contact resolution.