Fisher & Paykel Customer Care: How to Get Fast, Effective Support

When to Contact Customer Care and What to Prepare

If your Fisher & Paykel appliance is showing a fault code, behaving abnormally (e.g., tripping breakers, not cooling, leaking, or not heating), or you need help with installation, warranty, or parts, contact Customer Care before attempting complex fixes. Doing so preserves warranty coverage and ensures any safety-related issues (water, gas, or electrical) are assessed by an authorized technician.

Have the following ready to reduce back-and-forth and speed up your case by 1–3 business days: model number, serial number, purchase date, installer details (if relevant), a brief problem description, and photos or a 15–30 second video. Model and serial labels are typically located: refrigerators (inside wall, near vegetable crisper or left wall), DishDrawer dishwashers (edge of the drawer or behind the kick panel), front-load washers (door frame), top-load washers (rear console or under the lid), ovens/ranges (door frame or storage drawer cavity), and cooktops (underside—photograph label before installation).

Record any on-screen or LED fault codes exactly as displayed (for example, “F” or “E” codes followed by numbers). Note when the issue occurs (start-up, mid-cycle, specific temperature) and any noises (clicking, humming, grinding). This information helps Customer Care triage accurately and often avoids a second visit.

Official Contact Channels and Hours

Start at the official support portal: fisherpaykel.com/support. Use the country selector to reach your local team (for example: fisherpaykel.com/us/support, fisherpaykel.com/nz/support, fisherpaykel.com/au/support, or fisherpaykel.com/uk/support). You can book service, register products, download manuals, and access live chat (where available). Typical response times are within 24–48 business hours for web inquiries and same day on chat and phone.

In the United States, the toll-free Customer Care number published by Fisher & Paykel is 1-888-936-7872. Hours commonly run Monday–Friday, approximately 8:00 a.m.–5:00 p.m. local time (holiday hours vary; verify current availability on the website). For outdoor products branded DCS by Fisher & Paykel, support is routed through the same contact center.

• Support portal and service booking: fisherpaykel.com/support (use the country selector for your region)
• United States Customer Care (phone): 1-888-936-7872
• Product registration (warranty start): fisherpaykel.com/support/product-registration
• Manuals and guides: fisherpaykel.com/support/user-guides

Warranty Coverage, Terms, and Proof Requirements

For many markets, Fisher & Paykel offers a 2-year limited manufacturer’s warranty for residential use, covering parts and labor from the date of purchase when installed and used per the instructions. Refrigeration products typically include additional coverage for sealed system components (commonly parts-only for years 3–5). Motor-related components on washers may carry extended parts coverage (varies by model and region). Always check your specific warranty booklet or the model’s page for the exact terms in your country.

Proof of purchase is required to validate the start date. If you cannot locate your receipt, Customer Care can sometimes use the appliance’s serial number to estimate a manufacturing date, but you may be asked to provide retailer statements, delivery confirmations, or credit card records. For built-in or renovated installations, keep your install invoice and code-compliance paperwork; mis-installation (e.g., insufficient venting clearances) can affect coverage for related issues.

Commercial or multi-family use may have different terms. In Australia and New Zealand, statutory guarantees under the ACL/CGA apply in addition to the manufacturer’s warranty. In the US and UK, retailer-sold extended protection plans are common; 3–5 year plans typically range from about $149–$399 (USD) for mid-range appliances and more for premium refrigeration—compare terms like “no-lemon,” food-loss coverage, surge protection, and in-home labor.

Service Booking, Fees, and Timeframes

Under warranty, authorized service is generally at no charge for approved defects—Customer Care will schedule an Authorized Service Partner and provide a case number. In many metro areas, first appointment availability is within 2–5 business days; in rural zones, allow 5–10 business days due to parts logistics and technician routing. Same- or next-day visits may be possible for no-cooling refrigerators, active leaks, or safety risks.

Out of warranty, expect a diagnostic/call-out fee plus labor and parts. Typical US diagnostic fees run $95–$150, with labor between $120–$180 per hour and a 30–60 minute minimum; travel surcharges may apply beyond standard service zones. Common parts ballparks: dishwasher drain pumps $120–$250, refrigerator inverter boards $200–$350, oven igniters $60–$140, glass cooktops $300–$700, door gaskets $80–$180. Many partners credit the diagnostic fee toward the repair if you proceed during the same visit.

Technicians often carry high-failure parts for current models; less common parts may require ordering, adding 2–7 business days. If you need to reschedule, most providers ask for 24-hour notice to avoid a missed-appointment fee. Clear a 3–4 foot workspace and secure pets; for built-in products, ensure access to shutoff valves and isolators.

Self-Help Before You Call: Quick Diagnostics and Maintenance

Basic checks can resolve a surprising number of calls and help you describe the issue precisely. If a product is newly installed or recently moved, re-check leveling and ventilation clearances—these are among the top causes of noise, vibration, and temperature instability. For smart-enabled models, power-cycle at the wall for 60 seconds and update firmware via the app (where applicable).

• Refrigeration running warm or noisy: Verify door seals with a paper-slip test (light resistance all around). Set temperature to factory defaults (commonly 37°F/3°C for fresh food, 0°F/−18°C for freezer). Ensure 2–3 inches (5–8 cm) of clearance at the back and top; clean condenser coils if accessible. Avoid loading warm food in bulk; allow 24 hours for stabilization after large grocery loads.
• DishDrawer/dishwasher not draining: Clean the filter and check the drain hose for kinks. If connected to a garbage disposer, purge the knockout plug or clear the port. Run a rinse cycle; if you hear the pump but see standing water, note any fault code and water level (in centimeters) for the technician.
• Washer out of balance or not spinning: Level the cabinet front-to-back and side-to-side within ±1°; lock the feet. For front-load models, reduce mixed loads (bulky + small). For top-loaders, redistribute items and run a spin-only cycle. Persistent banging suggests suspension or bearing wear—stop use and call support.
• Oven not heating or uneven: Confirm the correct power supply (240 V for many electric ranges in NA). Run a 20–30 minute preheat with an oven thermometer to check variance; a 10–15°F (6–8°C) swing is normal. If gas, verify other burners ignite; sulfur or soot smells require immediate shutdown and ventilation.

Parts Ordering, Manuals, and Software

For genuine parts, start at fisherpaykel.com/support/parts; the portal routes you to authorized distributors for your region and ensures compatibility by model and serial. Enter the exact model number to avoid superseded or look-alike components that may not fit revisions. Keep the old part until the repair is complete; some items are on exchange programs and carry a core return credit.

User guides, installation manuals, and product datasheets are at fisherpaykel.com/support/user-guides. Always use the latest installation guide when replacing built-in units—cabinet dimensions and ventilation specs can change between model revisions by a few millimeters, which is enough to cause noise, overheating, or door interference. Where available, update appliance firmware via the official app or as instructed by Customer Care.

If you prefer professional installation for replacements, request “install + haul away” when booking service; typical add-on fees range from $75–$250 depending on the product, complexity (hardwiring, cabinetry), and local regulations. Gas and hardwired electric connections must be performed by licensed installers in many jurisdictions.

Escalations, Safety Issues, and Product Recalls

For urgent safety concerns—smoke, sparks, gas odor, flooding—disconnect power at the breaker or unplug, close gas and water shutoffs, and contact Customer Care immediately. Provide photos and a concise timeline. Do not re-energize the appliance until assessed by an authorized technician. If a tripped breaker recurs immediately, leave the circuit off and report the model and circuit amperage.

If your case stalls, ask politely for escalation with your case number, preferred contact method, and best times to reach you. Summarize the history in 4–6 bullet points when emailing; this helps senior agents or field service managers decide on parts pre-ordering or specialist dispatch. Keep all documents (service notes, receipts, emails); they are useful for goodwill reviews, especially outside standard warranty windows.

To check recall or service campaigns, use the support site for your country and search your model; you can also ask an agent to screen your serial against active campaigns. In Australia and New Zealand, statutory remedies may apply for major failures. In the US and UK, consumer protection laws support remedies for defects within a reasonable time; Customer Care can advise the appropriate next steps based on local policy.