Fisher & Paykel Customer Care: A Practical, Expert Guide

Fisher & Paykel has been supporting appliance owners since 1934, evolving from a New Zealand engineering firm into a global brand known for DishDrawer dishwashers, integrated refrigeration, and premium cooking ranges. Customer Care sits at the center of that experience, connecting you with product registration, warranty validation, authorized service, genuine parts, and technical guidance for both homeowners and professional installers.

This guide explains exactly how to reach Fisher & Paykel Customer Care, what information to have on hand, how warranty and service visits work, and the fastest ways to resolve common issues. It also covers where to find model/serial numbers on typical products and how to prepare your home for a smooth repair.

How to Reach Fisher & Paykel Customer Care

The fastest way to connect is through the official Support portal. From there you can register products, book in-home service, start a parts inquiry, download user/installation guides, and access live chat or local phone numbers based on your country. Start at: https://www.fisherpaykel.com/support — then choose your region for country-specific details.

For accurate contact numbers and service availability, always use your local site. Regional pages list current phone hours, public holidays, and the nearest authorized service partner. You can also track existing service jobs and upload proof-of-purchase to validate warranty before a technician arrives, reducing delays.

• United States: https://www.fisherpaykel.com/us/support
• Canada: https://www.fisherpaykel.com/ca/support
• Australia: https://www.fisherpaykel.com/au/support
• New Zealand: https://www.fisherpaykel.com/nz/support
• United Kingdom & Ireland: https://www.fisherpaykel.com/uk/support
• Europe: https://www.fisherpaykel.com/eu/support
• Singapore & Southeast Asia: https://www.fisherpaykel.com/sg/support

If you own a DCS by Fisher & Paykel product (outdoor grills or pro-style cooking), use the same Support portal and choose DCS for product type when booking. Using the official site ensures you’re dealing with authorized service and genuine parts, which protects warranty and safety certifications.

What to Prepare Before You Call or Book Service

Having precise product and installation details ready will save multiple back-and-forths and can even allow Customer Care to resolve your issue without a technician visit. Gathering the items below takes most people 5–10 minutes and can cut days off the service timeline.

• Model and serial number (from the appliance rating label)
• Purchase date and retailer invoice (photo or PDF)
• Installation details: cabinetry cutout sizes, clearances, venting type, gas type (NG/LP) or electrical circuit (voltage/amps), water pressure source
• Photos or a 10–15 second video of the issue, plus any error codes shown on the display
• Previous service history or parts replaced (if any)
• Access notes for the technician: parking restrictions, security/concierge requirements, pets, or gate codes

You’ll typically be asked to confirm the service address, a daytime contact, and preferred dates. If the product is integrated (panel-ready fridge, built-in dishwasher, flush cooktop), note the cabinet maker or installer’s details—complex built-ins sometimes require the installer to be present to avoid panel damage during diagnosis.

Warranty and Coverage Essentials

Warranty terms are country-specific and printed in your product documentation and on the regional support site. In many markets, Fisher & Paykel major appliances include a manufacturer’s warranty that commonly covers parts and labor for at least 24 months from the original retail purchase date when used in a single-family residential setting. Refrigeration sealed-system components (compressor, condenser, evaporator, filter-drier, connecting tubing) may carry additional parts coverage beyond the base term in some regions. Always check your local terms.

What’s generally covered: manufacturing defects in materials and workmanship within the warranty term. What’s generally not covered: installation not to spec (wrong clearances, incorrect gas conversion, inadequate ventilation), damage from misuse or pests, cosmetic wear, and consumables (water filters, light bulbs, batteries). Proof of purchase is required to establish the start date; if unavailable, the serial number’s manufacturing date code may be used, which can shorten coverage, so keep your receipt.

Extended coverage, sometimes branded as Care or Protection Plans, may be available in your region at additional cost. These plans often add years of parts-and-labor coverage and may include food-loss allowances for refrigeration. If you’re within 30 days of purchase, ask Customer Care about eligibility and pricing in your country.

Service Booking, On-Site Visits, and What to Expect

Most countries use an online booking form to capture your details and route the job to an authorized technician near you. After triage, you’ll receive a service date with an arrival window. If parts are likely, some regions pre-order components so the first visit can be a complete fix rather than a diagnosis-only appointment. You can usually reschedule from your confirmation email or the booking portal without losing your place in line.

On the day, clear a safe workspace: 1 meter (about 3 feet) in front of the appliance, remove items from adjacent cabinets where needed, and protect floors if you have delicate finishes. For integrated dishwashers and refrigerators, technicians may need to remove decorative panels; Customer Care can advise whether your installer should be present to avoid cabinet damage. If a second visit is needed for parts, you’ll be given a new date; ask whether the part is on backorder and the estimated lead time.

Out-of-warranty repairs typically involve a diagnostic or call-out fee plus parts and labor. Authorized providers will quote before proceeding. If your appliance is close to warranty expiration, call Customer Care right away—opening a case before the term ends can preserve coverage for that specific fault even if the visit occurs later.

Common Issues Customer Care Can Resolve Quickly

DishDrawer dishwasher does not start: check that the drawer is fully closed and latched, verify the child lock isn’t active, and confirm the water supply valve is open. Power-cycle at the wall for 60 seconds to clear temporary faults. If you see a code on the display, report it verbatim—Customer Care can often map codes to a simple fix or determine whether a flood switch, inlet valve, or lid actuator requires service.

Refrigerator not cooling as expected: ensure adequate ventilation clearances around the cabinet (per your installation guide), verify the door gaskets are sealing, and allow 24 hours after large grocery loads or temperature changes for stabilization. If the internal fan is running but temperatures remain high, note any noises or frost patterns and the exact compartment temperatures; this helps triage sealed system vs. airflow issues.

Induction cooktop intermittently shuts down: confirm the cookware is induction-compatible (look for a ferrous base), pan size matches the zone, and the unit has the correct electrical supply per the rating label. Overheat protection can trigger if ventilation is blocked; remove drawers’ contents beneath the cooktop that might impede airflow and try again.

Locating Model and Serial Numbers

Having the precise model and serial number speeds up parts identification and warranty validation. The rating label is a small sticker or plate with barcodes. Here’s where to look on common categories:

Refrigeration: inside the fresh-food compartment on a side wall, behind the crisper drawer, or at the top-left near the light housing. For integrated models, open the main door; the label is often on the inner liner. Note both model (e.g., RS, RF, or Integrated series) and serial.

Dishwashers (DishDrawer): open the drawer—look along the side of the tub or the frame near the front left/right. For double models, record both drawers’ serials if present. Check the product registration card for a pre-printed serial as well.

Ranges and wall ovens: open the door and look around the frame, hinge area, or behind the lower drawer (if fitted). Cooktops usually have the label on the underside; if installed, the model is also printed in the user guide packet supplied with the unit.

Documentation, Registration, and Parts

Register your product as soon as possible through the Support portal to securely store your purchase date and receive safety or service updates. Registration typically takes under 2 minutes per appliance and requires only your model/serial, purchase date, and retailer. This simple step eliminates the most common cause of warranty delays: missing invoices.

When ordering parts, insist on genuine Fisher & Paykel components. The Support site will direct you to authorized parts distributors or allow you to submit a parts inquiry by model and serial. For water filters, use the exact filter code specified in your manual to maintain flow rate, taste, and certification; filters are generally replaced every 6 months under normal household usage.

Escalations and Safety

If you have repeated failures on the same component, ask Customer Care to review the service history and consider a technical escalation. Provide all case numbers, dates, and technician notes; this allows Fisher & Paykel to involve product engineering if needed. For products critical to daily living (refrigeration for medications, for example), clearly state the urgency during triage.

For any burning smell, visible arcing, water leak near electrical, or suspected gas smell, disconnect power at the breaker or unplug the unit, shut off water or gas at the supply, and contact Customer Care after making the area safe. If you suspect a safety hazard, prioritize personal safety and contact local emergency services before any service booking.

Key Takeaway

Start at the official Support portal (https://www.fisherpaykel.com/support), have your model/serial and proof-of-purchase ready, and document symptoms with photos or short videos. Doing these three things will resolve many issues in a single contact and streamline any in-home repair through Fisher & Paykel’s authorized service network.