First Bank Nigeria Plc Customer Care Number: An Expert, Up‑to‑Date Guide

First Bank of Nigeria Limited (founded in 1894) is the country’s oldest financial institution, serving tens of millions of customers across 700+ branches and an extensive Firstmonie agent network that now numbers well over 200,000 nationwide. To support this scale, the bank operates a 24/7 contact centre known as FirstContact, reachable by multiple phone lines and digital channels for quick resolution of card, transfer, USSD, mobile/internet banking, and account enquiries.

This guide gives you the official customer care numbers commonly published by the bank, the best times to call, what to have ready for verification, and practical alternatives if the lines are busy. It also covers typical resolution timelines under Nigerian banking rules, as well as the bank’s head office address for escalations that require a physical visit.

Official Customer Care Phone Numbers (FirstContact)

FirstBank’s contact centre operates 24 hours a day, 7 days a week. The following numbers are widely published by the bank for customer support. If you are calling from within Nigeria, you can use the Lagos landlines or the mobile line; from abroad, dial the international formats. Always verify the latest numbers on the bank’s official Contact Us page before calling.

• Nigeria (Lagos landline): 01-905-2326
• Nigeria (alternative Lagos landline): 01-448-5500
• Nigeria (mobile/WhatsApp-enabled line): +234 708 062 5000
• International: +234 1 905 2326
• Official email (24/7 monitoring): [email protected]
• Website (Contact Us): https://www.firstbanknigeria.com/contact-us/

Tip: Save more than one number so you can quickly try an alternative if a line is busy. Standard network voice rates apply for calls placed within Nigeria; roaming and international call charges apply from abroad. For customers who prefer not to wait on hold, email responses are usually provided within business hours, and urgent card-blocking and fraud reports receive priority handling.

Availability and Call Charges

Availability is 24/7, including weekends and public holidays. Peak periods are typically weekday mornings (08:00–11:00 WAT) and early evenings (17:00–20:00 WAT). If your enquiry is non-urgent, calling outside these windows can reduce wait times. For complex cases (e.g., international card disputes), you may be placed in a specialist queue for follow-up.

Calls within Nigeria are billed at your network’s standard rates. If you are overseas, check your roaming plan for per-minute charges. If your line has limited airtime, consider starting with the email channel or in-app chat, then request a call-back where available.

Fast Alternatives When Phone Lines Are Busy

FirstBank offers multiple digital routes that often resolve issues faster than a call. The official FirstMobile app (iOS/Android) and FirstOnline internet banking can handle most self-service actions: card control, statement download, PIN/tokens management, transfer tracing, and USSD profile updates. For quick self-service without data, dial the bank’s USSD short code: *894# from your registered mobile line. To immediately restrict your USSD profile if your phone is lost or compromised, dial *894*911#.

For written support, use [email protected] or the web form on https://www.firstbanknigeria.com/contact-us/. You can also reach verified social handles for non-sensitive queries: X (Twitter) @FirstBankngr, Facebook “FirstBank of Nigeria Limited”, and Instagram @firstbanknigeria. For WhatsApp banking/chat, use only the number listed on the official website/app to avoid impostor accounts; never share OTPs, full card PAN, CVV, or PIN via chat.

What to Have Ready Before You Call

To pass security quickly, have the following to hand: your full name as on the account, 10-digit NUBAN account number, date of birth, registered phone/email, and a recent transaction amount/date you can confirm. For card-related queries, keep only the last 4 digits of the card handy—do not disclose the full card number, CVV, PIN, or any OTP under any circumstance.

For dispute timelines, note that instant NIP transfer reversals are often automated within minutes if the destination bank rejects the payment; where manual investigation is required, industry TAT is typically up to T+3 business days for local transfers. Card chargebacks generally take longer: domestic naira card disputes often resolve within 30–45 days; cross-border/foreign currency chargebacks may take 60–120 days depending on scheme rules (Visa/Mastercard) and the merchant acquirer’s response.

Common Issues FirstBank Customer Care Resolves

The contact centre can action urgent security requests and guide you through service changes that require additional verification. Many requests complete immediately, while others might require a service ticket and follow-up documentation.

• Immediate card hotlisting (lost/stolen card), account restriction, and USSD profile deactivation
• Failed/dispensed error ATM cash issues, POS/web card debits, and transfer disputes
• FirstMobile/FirstOnline login resets, soft/hard token activation, and transaction limit reviews
• USSD activation on a new SIM, PIN resets, and SIM swap risk checks
• BVN linkage/updates, account upgrade (tier changes), and KYC document submission guidance
• Domiciliary account support (cards, international transfers, Form A remittances, and charges)
• FirstMonie agent support (float, POS incident logging, chargebacks) and merchant services
• Statements, reference letters, certificate of balance, and cheque-related enquiries

Where supporting documents are needed (e.g., ID, proof of transaction, screenshots, POS receipts), you’ll get a case/reference number and an email channel to submit them securely. Keep your ticket number; it speeds up follow-ups and escalations.

Head Office Address and Branch Support

For escalations that require a physical visit, the bank’s head office is at: Samuel Asabia House, 35 Marina, Lagos Island, Lagos, Nigeria. Bring a valid government-issued ID (e.g., NIN slip/card, international passport, driver’s licence, voter’s card) and any supporting paperwork tied to your case.

Typical branch hours are Monday to Friday, 08:00–16:00 WAT (some locations may offer limited Saturday service for cash and basic transactions). For time-sensitive card or fraud matters, use the phone lines immediately rather than waiting for branch hours; early reporting reduces loss and improves recovery chances.

Pro Tips: Reach an Agent Faster and Stay Secure

Call slightly outside the peak windows—early morning (06:30–08:00 WAT) or late evening (20:00–22:00 WAT)—for shorter queues. Save multiple FirstContact numbers and the official email so you can alternate channels. If network coverage is poor, try the landline numbers via VoIP/Wi‑Fi calling if your carrier supports it.

Security first: the bank will never ask for your full card PAN, CVV, PIN, or one‑time passwords over the phone, email, chat, or social media. If anyone requests these, hang up and call back using the numbers provided on the official website. For quick self-protection if your phone or card is compromised, use *894*911# to restrict your USSD profile and then report the incident via FirstContact immediately.

Verify Before You Call

Because phone numbers can change, always cross-check on the official website’s Contact Us page: https://www.firstbanknigeria.com/contact-us/. Confirm the number, look for the secure padlock/HTTPS in your browser, and avoid numbers listed on unverified blogs or social posts. If you save the contact details directly from the bank’s site today, you’ll always have the current hotline when you need it.

With the right numbers on file, a few minutes of preparation, and knowledge of expected timelines, you can resolve most FirstBank issues quickly and safely—whether you’re in Nigeria or abroad.

What is the Whatsapp number for First Bank Nigeria?

08124444000
To get started, add FirstBank on Whatsapp with 08124444000 and just say “Hi” to us.

Do banks have WhatsApp numbers?

Just send *Hi* to Indian Bank’s WhatsApp Banking number (8754424242) or click on “Start WhatsApp Banking” button to access WhatsApp Banking features. Currently Indian Bank offers the below services through WhatsApp Banking. We will continue to add more and more services for customers’ convenience.

How do I complain about a transaction?

You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline or 30 days as the case may be given by the CBN. Your letter of Complaint should be addressed to the Director, Consumer Protection Department.

How can I contact my first bank customer care number in Nigeria?

Our team is fully ready to assist you via alternative channels Phone: 0807 019 4190, 0201 448 5500, 0700 34778 2668228 Email: [email protected]!