First Bank Customer Care Number: How to Reach the Right Line Fast

“First Bank customer care no” is a common request, but there isn’t a single universal number because many unrelated institutions worldwide trade as “First Bank” or “FirstBank.” To get help quickly—without risking scams—you need to identify the exact institution (country, brand, and sometimes state or territory) and use its official contact channels.

This guide shows you how to find the correct customer care number in minutes, what information to have ready before you call, typical hours and fees, and how to escalate if your issue isn’t resolved. It also includes verified touchpoints (websites and addresses) for major “First Bank” brands so you can confirm you’re calling the right place.

Why there isn’t a single “First Bank customer care number”

“First Bank” is a name used by multiple, unrelated banks. Examples include FirstBank (Nigeria), FirstBank (United States, Colorado-based), First Bank (United States, headquartered in North Carolina), and FirstBank Puerto Rico. Each operates separate customer support centers with different phone numbers, hours, and regulatory requirements.

Because phone numbers change over time and can vary by product (cards vs. loans vs. online banking), the safest approach is to obtain the number directly from the bank’s own properties: your debit/credit card, your bank statement, the mobile app, or the official website’s Contact page. Avoid numbers posted on forums or unverified social media replies.

Find the correct customer care number in minutes

Before you contact support, confirm the exact bank and prepare key details. This will shorten your time on the line and reduce back-and-forth. The steps below work for virtually every “First Bank” brand and help you verify that the number you dial is official.

Tip: If you’re abroad or calling from a different country code, check whether the bank publishes a separate international phone line; toll-free numbers often don’t work outside their home country.

• Check the back of your debit or credit card: Most banks print their official 24/7 customer service number there. This is the most reliable source.
• Open the bank’s mobile app: Look for Help, Support, Contact Us, or the Profile/Settings menu. Many apps show a “Call us” button that dials the correct regional number automatically.
• Visit the official website: Navigate to Contact, Support, or Help Center. Confirm the domain matches the bank’s known URL (see “Verified touchpoints” below).
• Use secure statements: Electronic or paper statements usually include a customer service number tied to your specific account type.
• If you have a relationship manager or branch: Their email signature or your account opening documents will list the appropriate customer desk.
• Calling hours: Most banks run 24/7 lines for cards and online banking; lending and branch-specific lines may follow business hours (e.g., Monday–Friday, local time).
• International callers: If a toll-free (e.g., 1‑800, 0800) doesn’t connect abroad, use the bank’s published geographic/international number with the proper country code.

Verified touchpoints and what “official” looks like

Use only verified domains and in-app links when dialing customer support. Look for a lock icon (HTTPS) in your browser and double-check spelling of the domain; scammers use lookalike URLs. Legitimate banks never ask for your full card PIN, full online banking password, or one-time passwords (OTPs) over the phone.

Examples of official web domains you can use to locate the current customer care number:

– FirstBank (Nigeria): https://www.firstbanknigeria.com

– FirstBank (USA, Colorado-based): https://www.efirstbank.com

– First Bank (USA, North Carolina-based; branded “Local First Bank”): https://localfirstbank.com

– FirstBank Puerto Rico: https://www.1firstbank.com

Navigate to “Contact,” “Support,” or “Customer Service” once on these sites. If your “First Bank” is a different institution, search your card or statement for the exact corporate name and match it to the website domain.

If you meant FirstBank (Nigeria), read this first

Many people searching “first bank customer care no” refer to FirstBank of Nigeria Ltd. You can reliably find their current customer care numbers on the Contact/Support section of their official website (https://www.firstbanknigeria.com) and inside the FirstMobile app (Help/Contact Us). FirstBank’s digital banking USSD short code is *894# for core transactions; use the website or app to obtain the official care line to avoid spoofed numbers.

Head office reference (for correspondence, not walk-in customer care): FirstBank of Nigeria Ltd, Samuel Asabia House, 35 Marina, Lagos Island, Lagos, Nigeria. The bank typically operates a 24/7 contact center for card and e-banking issues, while branch services follow Nigerian business hours and public holiday schedules. If you’re overseas, look for the bank’s published international line rather than local toll-free options.

What to expect when you call customer care

Be prepared to authenticate. Typical verification includes your full name, date of birth, partial PAN (often last 4–6 digits on your card), and answers to security questions. Banks will never ask for your full card PIN, full online banking password, or any OTP you receive; they also won’t ask you to move money to a “safe account.” If someone does, hang up and call the official number again.

Common menu options include card issues (lost/stolen/blocked), digital banking access (password reset, login errors), transaction disputes, account balances and statements, loan servicing, and fraud reporting. Keep a pen handy to note your case or ticket number; it speeds up follow-ups and is necessary for escalations.

Fees, timing, and resolution milestones

Calling customer care is typically free if you use a local toll-free number; mobile carrier charges may apply to geographic or international lines. When you initiate a card block or report fraud, the block is usually immediate; replacement card issuance times vary by region. Dispute resolution timelines depend on network rules (e.g., Visa/Mastercard) and local regulations, commonly ranging from a few business days for simple reversals to up to 45–90 days for formal chargebacks.

Always request a written confirmation (email or SMS) of critical actions like card blocks, account freezes, or dispute filings. For time-sensitive issues—suspected account takeover or large unauthorized transfers—call first, then follow with written confirmation via the official email/contact form for an audit trail.

Safety checklist: avoid fake “customer care” numbers

Because fraudsters publish fake hotlines, run any number you find through this quick filter. If anything feels off, disconnect and redial using the bank’s app or website.

• Cross-verify: Check the number on at least two official sources (card + app, or website + statement).
• Domain discipline: Only dial numbers listed on the bank’s verified domain (see sites above). Ignore numbers from search engine ads, forums, or social media comments.
• No secrets: Hang up if you’re asked for full PINs, full passwords, or any OTP. Banks don’t ask for these by phone.
• Call-back control: If someone calls you claiming to be from “First Bank,” never rely on caller ID. End the call and dial the official number yourself.
• Record-keeping: Note the date/time, agent name, and case ID for every call. It’s essential for escalations or regulatory complaint routes.

Escalation paths if your issue isn’t resolved

If a first-line agent can’t resolve your case, ask for escalation to a supervisor or the formal complaints team and request a written acknowledgment with a case/ticket ID. Most banks publish service-level timelines (e.g., initial response in 24–72 hours; resolution targets vary by case type). Follow up using the same official channel where you received your case ID.

If you still don’t receive a satisfactory outcome, use the bank’s formal complaint process (usually listed on its website under Complaints/Feedback). As a last resort, escalate to your country’s financial ombudsman or regulator (e.g., the central bank or consumer financial protection authority) with your supporting documents and the bank’s case ID. Always submit complaints through official regulator websites or addresses listed on their verified domains.

What is the 1 800 number for First Bank?

You may call 1-800-964-3444, or visit your local branch for assistance. Transaction and Notification Alerts: Online Banking also provides the ability for customers to enroll and receive account activity information by email or text message.

How do I talk to First Bank customer care?

By calling First Contact on 0700FIRSTCONTACT 02014485500, +234 807 019 4190, +234 708 062 5000, 0700-FIRSTCONTACT. 35 Marina. In person by speaking to any of our customer service staff at our branches.