Finish Line Customer Care Phone Number: How to Reach a Live Agent Fast

The primary Finish Line Customer Care phone number in the United States is 1-888-777-3949. This line supports questions about online orders, in-store purchases, returns, exchanges, gift cards, and release-day issues. When prompted by the automated menu, saying “representative” or “customer service” after confirming your reason typically routes you to a live agent more quickly.

Customer Care is generally available 7 days a week, 8:00 AM–12:00 AM (Midnight) Eastern Time, including most holidays except for select peak closures. If you’re calling from outside the U.S., you can still dial +1-888-777-3949 using your carrier’s international calling; standard international rates apply. For the fastest response during high-demand releases, call right at opening or later in the evening when hold times are typically lowest.

Best Use Cases for Calling vs. Chat or Self-Service

Call the Customer Care number when you need time-sensitive help that could affect an order before it ships. Examples include changing or canceling an order that was just placed, correcting a shipping address, resolving a payment decline, or addressing a suspected fraud hold. Because many orders move to “processing” within 30–60 minutes, a phone call is usually the only way to intercept them in time.

For non-urgent issues—like tracking a package, initiating a return, or checking product availability—start with the Help Center at help.finishline.com, live chat on finishline.com, or your Account > Orders page. Live chat is useful for quick status checks and basic return questions, but complex billing discrepancies, partial shipments, or warranty assessments typically require a phone conversation and identity verification.

What to Have Ready Before You Call

Being prepared shortens your call by several minutes and helps the agent resolve your issue on the first attempt. Have your order confirmation email open and any store receipt handy. If you used a digital wallet (Apple Pay, PayPal, Klarna, Afterpay), log in to that wallet for transaction details the agent may ask about when verifying payment.

If you’re calling about a store pickup or a launch-day release, keep your government-issued photo ID nearby. For exchanges or size issues, the SKU or style code (often 6–12 characters) from the product page or receipt helps the agent find exact inventory faster.

• Order information: Order number, the email and phone used at checkout, and your billing ZIP code.
• Payment details: Last 4 digits of the card (never share the full number), or the transaction ID from PayPal/Klarna/Afterpay.
• Shipping info: Full shipping address and any delivery notes from the carrier (e.g., “delivered to front door at 2:18 PM”).
• Product details: Style name, colorway, size, and SKU or style code for the item in question.
• Proofs: Photos for damaged/defective claims, including box label and product close-ups, if applicable.

Common Requests Handled at 1-888-777-3949

Order changes and cancellations: If your order hasn’t begun processing, agents can attempt to cancel or update address details. Because processing can begin quickly—often within 30–60 minutes—call immediately after placing the order if you spot an error. Once shipped, changes must be coordinated with the carrier, and cancellation may no longer be possible.

Returns and exchanges: Finish Line generally accepts returns on unworn items in original condition within 45 days of purchase. For online orders, you can return by mail via the portal in your account or at most Finish Line-branded stores inside and outside malls. If you use a prepaid return label, a label fee (often around $7.00) may be deducted from your refund; original shipping fees are typically non-refundable. Store exchanges are usually the quickest way to swap sizes if inventory is available at that location.

Shipping and delivery: Standard shipping commonly arrives in 3–5 business days, expedited in 2 business days, and next-day in 1 business day, excluding weekends and holidays. Agents can investigate tracking that hasn’t updated after 48 hours, carrier delivery exceptions, and missing package claims (generally after the carrier marks “delivered” and a brief waiting period has passed). For store pickups, most orders are held for a limited window—bring a photo ID and your pickup email barcode.

Price Adjustments, Launches, and Limited Releases

Price adjustments may be available within a short window after purchase for items that go on sale, subject to exclusions (for example, limited releases, final sale items, and certain promotions may not qualify). Have your original receipt or order confirmation ready. Customer Care will confirm eligibility and process refunds back to your original payment when applicable.

For launch-day or limited-release inquiries, the phone team can clarify release procedures, raffle or reservation details (when applicable), and purchase limits per customer. Inventory for high-demand products is often extremely limited and may sell out in seconds online; Customer Care cannot override inventory or allocate pairs beyond what’s available at checkout or confirmed reservations.

Contact Options Beyond the Phone

Help Center: Start at help.finishline.com for step-by-step guides on returns, exchanges, warranty/defect reviews, gift card issues, and order tracking. Many workflows are automated and can save you a call. You can also initiate returns and print labels from your account when eligible.

Stores: For in-person help or immediate exchanges, use the Store Locator on finishline.com to find hours and phone numbers for your nearest location. Stores can process most returns for online orders and assess fit or defects on the spot. Bring your packing slip or digital receipt and a valid ID.

• Website: https://www.finishline.com
• Help Center and chat: https://help.finishline.com
• Customer Care phone: 1-888-777-3949 (7 days, 8:00 AM–12:00 AM ET)
• Store Locator: https://www.finishline.com/store

About Finish Line and JD Sports

Finish Line became part of JD Sports in 2018, when JD Sports Fashion plc acquired The Finish Line, Inc. in an all-cash deal valued at approximately $13.50 per share. Since then, certain systems and policies have been harmonized across the brands, but the dedicated Finish Line Customer Care number and Help Center remain the best avenues for Finish Line-specific orders.

If your order confirmation shows JD Sports branding, the Finish Line phone team can still look up the order and route you appropriately. Keep the full order number and the purchasing site handy (finishline.com vs. jdsports.com) to speed up verification and ensure you receive the right policy guidance.

Security and Privacy Tips When Calling

Finish Line agents will never ask for your full card number, your account password, or a two-factor authentication code. They may request the last four digits of your card, your billing ZIP code, and verification of your order number and email address. If someone asks for more, hang up and redial 1-888-777-3949 directly from finishline.com or the number listed above.

For suspected account compromise, change your password immediately and enable any available extra verification. If you see unrecognized purchases, call Customer Care first to freeze activity and then contact your bank or payment service to dispute charges according to their timelines (often within 60 days for card issuers).

Is Finish Line a good company?

About Finish Line
Finish Line has an average rating of 2.7 from 1437 reviews. The rating indicates that most customers are generally dissatisfied. The official website is finishline.com. Finish Line is popular for Shopping, Shoe Stores, Fashion.

Is Finish Line owned by Nike?

Finish Line is still called Finish Line, but it is now part of the JD Sports brand family. JD Sports is the premiere leader in the world of sports fashion, unlocking access to global inspiration and emerging trends.

How do I check my Finish Line balance?

For balance inquiry, call 1.888. 345.7940. Do not sell or purchase if packaging has been broken or indicates tampering.

Does Finish Line take refunds?

Return Your Order
For the fastest refund, return items at your local JD Sports or Finish Line Store. You can also return by mail.