Fidelity Bank Customer Care Number: Fast, Accurate Ways to Reach Support

Quick, verified customer care numbers (by country)

“Fidelity Bank” most commonly refers to two large West African commercial banks: Fidelity Bank Plc (Nigeria) and Fidelity Bank Ghana Limited. Each runs its own 24/7 contact center. Use the numbers below that match your country and account.

• Nigeria (Fidelity Bank Plc): 0700 FIDELITY (0700 343 35489). Works on major Nigerian mobile networks; standard call rates apply. Website: www.fidelitybank.ng
• Ghana (Fidelity Bank Ghana): Short code 3355 on MTN, Vodafone, and AirtelTigo in Ghana; standard in-network rates apply. Website: www.fidelitybank.com.gh

Tip: If you are overseas and cannot connect to a 0700 or short-code number, use the bank’s official website to access live chat, secure email, or updated alternative lines. Avoid third-party numbers posted on forums or social media comments.

Fidelity Bank Nigeria (Fidelity Bank Plc) — contact options and what to expect

The Fidelity Bank Nigeria contact center is branded “Fidelity True Serve” and operates 24/7 for account enquiries, card issues, digital banking support, transfers, and fraud alerts. The primary number is 0700 FIDELITY (0700 343 35489). If your phone’s keypad maps letters to numbers, “FIDELITY” corresponds to 34335489. This number is widely advertised across the bank’s official channels and is the fastest way to reach an agent from within Nigeria.

Common issues handled by phone include instant card hotlisting after loss or compromise, transaction dispute logging (POS, ATM, web), mobile/online banking resets, BVN-linked verification questions, and account status checks. Calls are recorded for quality and security. For quick self-service, the bank’s USSD code is *770# on Nigerian mobile networks; it supports transfers, airtime/data top-ups, and other basic tasks without internet access.

If you are calling from abroad and your carrier cannot dial 0700 numbers, go to www.fidelitybank.ng and open the Contact Us page for current alternatives such as in-app chat, web chat, or updated international lines. Always confirm any line you find against the official site before you call.

How to prepare for a productive call (Nigeria)

Having the right information ready shortens verification time and helps the agent resolve your case in one call. Fidelity Bank agents will never ask you for your full debit card PIN or any One-Time Password (OTP). They will, however, ask for non-transactional verification data to confirm identity.

• Have your 10-digit NUBAN account number, your full name as on the account, and a recent transaction amount/date you can reference.
• Know your BVN (Bank Verification Number) if available; it speeds up identity checks for certain requests.
• For card issues, note the last 4 digits of the card, card type (Visa/Mastercard/Verve), and the exact time and amount of any suspect transaction.
• For digital banking problems, note your device model, app version, error messages, and the time the error occurred.

Security reminders: never disclose full card PAN, full PIN, full OTPs, or mobile app passwords to anyone over the phone. Fidelity Bank will not ask you to move funds to a “safe” account—this is a common fraud tactic. Hang up and call 0700 343 35489 directly if you suspect a spoofed call.

Fidelity Bank Ghana — contact options and what to expect

Fidelity Bank Ghana maintains a 24/7 contact center reachable on the short code 3355 when calling from MTN, Vodafone, or AirtelTigo lines within Ghana. The short code routes you to customer care for account support, card issues, digital channels, and disputes. If you cannot reach 3355 from your network or you are outside Ghana, visit www.fidelitybank.com.gh and use the Contact page to find current alternative numbers or online support options.

Typical services handled on the line include card blocking and replacement guidance, reversing failed ATM/POS transactions (subject to scheme timelines), mobile/internet banking troubleshooting, and loan or branch service enquiries. Calls are logged with a ticket ID—note this ID for any follow-up.

If you are travelling, set up or test your digital banking access before you leave Ghana and ensure your phone line supports international roaming so you can still receive OTPs. If you lose your phone or SIM abroad, immediately request assistance via the website and ask the agent to secure your digital profile while you recover your number.

How to prepare for a productive call (Ghana)

As with all regulated banks, Fidelity Bank Ghana will authenticate you before servicing your request. This is for your protection and required by law. Be ready with identification details but do not reveal sensitive credentials such as full passwords or full card PINs/OTPs.

Useful details to have on hand include your account number, full name as registered, a recent transaction to reference, and the last 4 digits of any impacted card. For digital issues, collect app version, device/OS, and exact error messages. For charge disputes, note merchant name, channel (POS/ATM/online), amount, date/time, and whether the terminal showed “declined” or “approved.”

After the call, record the case/ticket ID, promised turnaround times (e.g., card scheme dispute windows typically range from a few business days to 45 calendar days depending on channel), and any documents the bank requested. Follow up with the same ticket ID to avoid duplicate cases.

Avoiding wrong numbers and scams

Only use numbers listed on the official websites: www.fidelitybank.ng for Nigeria and www.fidelitybank.com.gh for Ghana. Be cautious of numbers posted in comments on social media, messaging groups, or unverified blogs. Scammers often register lookalike numbers or send messages that pressure you to share OTPs.

If you meant a different institution with the “Fidelity” name (for example, a regional community bank in the U.S., or the U.S.-based investment firm Fidelity Investments), search the institution’s official website for “Contact” or “Customer Service.” Note that Fidelity Investments (an investment broker, not a commercial bank) uses 800-343-3548 in the United States; this is not a number for the African Fidelity Banks above. Always confirm the logo, URL, and corporate details before calling.

If you believe you disclosed sensitive information to a fraudster, immediately contact your bank using the verified numbers provided here, block digital access, hotlist your cards, and change your passwords. Then file a formal complaint so the bank can investigate and, where applicable, initiate a dispute or recovery process.

Does Fidelity have 24-7 customer service?

Call Fidelity
You can contact us by phone Monday – Friday, 8:30 a.m. – 8:30 p.m. ET.

How do I contact Fidelity Bank customer service?

If you misplaced your card or the card is stolen, please contact us immediately by calling our TrueServe numbers on 0700 343 35489 or WhatsApp – 0903 000 5252.

What is the Fidelity phone number 800-835-5095?

How do I contact a Fidelity Service Representative? For help with your workplace accounts, you may contact Fidelity at 800-835-5095.

Is 800 343 3548 a legitimate Fidelity number?

If you have arranged to have direct deposits made to your Fidelity Account or Fidelity Mutual Fund Account, at least once every sixty (60) days from the same person or company, you can call Fidelity at 800-343-3548 to find out whether or not the deposit has been made.