FedEx Customer Care Number India: How to Reach the Right Support Fast

If you need the FedEx customer care number in India, the most reliable way to get the current, official phone line is to use FedEx’s India support page: fedex.com/en-in/customer-support.html. Carriers periodically update phone lines, hours, and IVR menus, and third‑party listings can quickly go out of date. The India support page always reflects the latest toll‑free and local numbers that route you to the correct team based on your service (Express, Ground/domestic partner, Freight) and location.

In addition to phone support, FedEx maintains a locator to find the nearest FedEx facility and its direct phone line: fedex.com/locate. Selecting India and your city will display station addresses, pickup cutoff times, and counter hours. This is especially useful if your shipment is on hold at a local station or if you need to submit KYC documents in person.

Where to Find the Official Number (and Why It Matters)

Start at fedex.com/en-in/customer-support.html. This page lists the official India customer care contact options and hours, and it detects your region to ensure you dial the correct toll‑free or local number from a mobile or a landline. If you are outside India and calling about a shipment destined for India, use the same page for guidance and time‑zone appropriate hours.

Numbers published on blogs and directories are often outdated or point to discontinued IVR paths. Using the official page ensures you reach the team that can actually see your shipment in the India network, escalate with the correct station, and advise on India‑specific customs or GST questions. For location‑specific support, use fedex.com/locate, select India, then filter by “FedEx World Service Center” or “Drop-off location” to see a site’s phone, address, and cut‑off times.

• Go to: fedex.com/en-in/customer-support.html and note the “Call Us” section for India.
• For location phone numbers and addresses, use fedex.com/locate and choose India + your city.
• If you use the FedEx mobile app, tap Help → Contact → Call to auto-dial the correct India line.
• For shipments already at a station, call the station number shown in the locator for faster resolution.

What to Prepare Before You Call (Saves 5–10 Minutes on Average)

Have your tracking or air waybill (AWB) number ready. FedEx AWBs for Express typically have 12 digits (numeric). If your seller shared a “reference” number instead, ask them for the 12‑digit AWB shown on the shipping label—customer care will need the AWB to pull live scan events. If a delivery attempt was missed, note the date/time of the door tag or SMS you received.

For imports into India, keep your KYC and tax details on hand: PAN for individuals; GSTIN and company name for businesses; and IEC (Importer Exporter Code) for commercial imports. If customs duties are due, FedEx may request online payment; confirming your email and mobile number during the call speeds up the duty payment link. If your query involves a change of address, have the exact new address with landmark and a local contact number—address corrections can trigger re‑routing, which may add transit time.

• Tracking/AWB number (12 digits), shipper and receiver names, and PIN code
• PAN (individual) or GSTIN/IEC (business); billing email and mobile
• Any FedEx case ID, SR number, or door tag details you have received
• Full, corrected address and local contact if requesting a delivery change

Typical Issues FedEx India Resolves by Phone

Delivery status and exceptions: Agents can confirm the latest scan, whether the package is at a station, out for delivery, or pending KYC/customs. They can also trigger a “hold at location” request at a nearby FedEx facility if you prefer pickup, subject to ID verification. If your package shows “Clearance delay,” the team can route you to the clearance support desk to submit missing documents.

Pickup scheduling and rescheduling: For outbound shipments, customer care can arrange a pickup window at your address, advise cut‑off times by PIN code, and confirm packaging or paperwork requirements. If you missed a pickup, they can rebook it and flag special handling (e.g., lithium batteries, temperature‑controlled items) where applicable under FedEx service policies.

Alternatives to Calling: When You’ll Get Faster Results Online

Use fedex.com/en-in/tracking.html for live tracking; it often updates before a phone queue clears. For import clearance holds, many shipments receive an automated SMS or email with a secure link to upload KYC documents and authorize customs processing. Responding through that link is typically the fastest path to release, and you will receive an acknowledgment when documents are accepted.

FedEx also provides a Virtual Assistant on the India support page that can surface station contact details, shipment status, and common how‑to articles. For social media support, the global handle @FedExHelp on X (Twitter) offers direct messaging; share only your tracking number and contact details—do not post PAN, Aadhaar, or GST details publicly. If you need to attach supporting documents, ask the agent for the official secure upload link or the case‑specific email address they provide.

Escalations and Complaint Handling in India

If your issue is not resolved on the first call, request a Service Request (SR) or Case ID and note the promised callback time. In India, routine cases are typically updated within 24–48 business hours, while station investigations (e.g., misroutes, delivery disputes) may take 2–5 business days depending on location and scan history. Always ask the agent to document your preferred contact method and time window.

For repeated delays or service failures, ask for escalation to the station operations team or the Customer Experience escalation team and reference your existing SR number. If duty/tax assessments are in dispute, you may be routed to the brokerage/clearance team for a breakdown of charges and the related customs notification. Keeping email chains and payment receipts (if any) attached to the same SR helps the next agent pick up context without re‑asking the same questions.

Finding and Visiting a FedEx Location in India

Use fedex.com/locate to find the nearest FedEx World Service Center or authorized ship center. For each site, you will see the full address, today’s closing time, and last pickup cut‑offs for domestic and international services. Urban counters often have weekday cut‑offs between 18:00 and 20:00 IST, with limited Saturday hours, while smaller cities can close earlier; always check the listing for the specific day you plan to visit.

When picking up a shipment, carry a government‑issued photo ID that matches the consignee name, plus any KYC documents requested by the clearance team. For business pickups under a company name, a company authorization letter and a copy of GSTIN may be required. If your shipment is marked “ODA/ODA” (out‑of‑delivery‑area) in tracking, customer care can advise whether pickup at the nearest station is faster than scheduling a remote delivery run.

Key URLs to Bookmark (India)

Customer Support (India): fedex.com/en-in/customer-support.html

Tracking (India): fedex.com/en-in/tracking.html

Location Finder: fedex.com/locate

Tip: When you reach the official India customer support page, use the “Call Us” option displayed there to get the current, correct customer care number for India. This avoids outdated listings and ensures your call routes to the right team for your shipment and PIN code.

What number is 0800-289-747?

For further information please call the FedEx Express Freight Hotline on 0800 289 747.

What number is 1 800 463 3339?

Call FedEx Customer Service: 1.800.463.3339. Need technical assistance using one of our tools?

What is my FedEx customer number?

Your FedEx account number is a nine-digit number and can be found by accessing the Account Management section within My Profile after logging in to fedex.com. Or you may contact us for assistance. Did this information help you?

How to contact FedEx India?

FedEx (0800.463. 3339). You’ll need your FedEx Account Number and a street address. If you already have a regularly scheduled pickup, you do not need to use this service.