Federal Bank Customer Care Number: How to Reach the Right Desk, Fast

Official Customer Care Numbers and Channels

If you need assistance from Federal Bank (The Federal Bank Ltd., India), the primary toll‑free helpline within India is 1800 420 1199. This number routes you to the bank’s 24×7 contact center for card hotlisting, digital banking support, account information, and service requests. An alternate toll‑free line commonly published by the bank is 1800 425 1199; use either if one line is busy.

Customers calling from outside India can reach the contact center on +91 484 2630995 or +91 484 2630994 (standard international calling rates apply). For most urgent actions—such as blocking a lost or stolen card—these numbers are available round the clock. Always cross‑check numbers on the official site to avoid phishing; the current contact page and secure self‑service options are at https://www.federalbank.co.in.

• Toll‑free within India (24×7): 1800 420 1199
• Alternate toll‑free within India: 1800 425 1199
• From overseas (international rates apply): +91 484 2630995, +91 484 2630994
• Official website: https://www.federalbank.co.in (Contact/Support section)

Availability, Languages, and What to Expect

Federal Bank’s contact center operates 24×7 for critical services such as card hotlisting, net banking/UPI access issues, and transaction disputes. For account balances, cheque status, and routine queries, IVR options are usually available at all hours, while live agent queues prioritize urgent banking and fraud‑related calls.

Language support typically includes English, Hindi, and regional languages based on agent availability (Kerala customers will often find Malayalam support). Call waiting times vary by hour and day; off‑peak windows are generally early morning and late evening India Standard Time (IST). All toll‑free calls from Indian numbers are free; international callers will be charged by their telecom provider.

What to Keep Ready Before You Call

Having the right details at hand ensures faster resolution and helps the bank verify you securely. Never share your full card number, CVV, OTP, UPI PIN, or net banking password with anyone—Federal Bank staff will not request these. If a caller or message asks for them, disconnect and call the official numbers listed above.

Prepare the identifiers below before you dial, and confirm your registered mobile number is active to receive one‑time verification codes for certain requests.

• Customer ID/account number and branch name (if known)
• Last 4 digits of your debit/credit card, and card type
• Date of birth and PAN (for KYC verification)
• Recent transaction details (amount/date/merchant) if disputing charges
• Registered email address and mobile number on record

Blocking a Lost/Stolen Card and Other Instant Actions

To immediately block a lost or stolen debit/credit card, call 1800 420 1199 (or +91 484 2630995 from overseas) and choose the card hotlisting option from the IVR. You can also hotlist through the bank’s digital channels—log in to FedMobile or FedNet (internet banking) and follow the card management menu to block the card instantly and request a replacement. Act without delay; liability for unauthorized transactions can depend on how quickly you report the loss under RBI guidelines.

For UPI or net banking issues—such as an incorrect beneficiary transfer or a stuck transaction—note the transaction reference number (UTR), date/time, and exact amount before calling. In many cases, failed UPI transactions auto‑reconcile within T+1 to T+3 working days; raising a ticket with the contact center using the UPI reference can expedite tracking. If your mobile number has changed, request a profile update first so OTP delivery and alerts work correctly.

Raising Service Requests, Complaints, and Escalations

If a request is not resolved on the first contact, ask the agent for a Service Request (SR) or Complaint Reference Number and note the promised turnaround time. You can monitor progress through subsequent calls, via FedMobile/FedNet where available, or by using the web contact form on https://www.federalbank.co.in (look for “Contact Us,” “Email Us,” or “Raise a Request”). Keep screenshots or email acknowledgments as evidence of the reporting date.

Should you remain unsatisfied after the bank’s final response, you can escalate under the Reserve Bank of India’s Integrated Ombudsman Scheme, 2021. If 30 days pass without resolution, lodge a complaint via the RBI CMS portal at https://cms.rbi.org.in with your bank SR number, copies of correspondence, and proof of identity. This framework covers most retail banking grievances, including unauthorized electronic transactions, delays in reversing failed payments, and deficiency in service.

Branch, Address, and Secure In‑Person Support

For in‑person assistance, visit the nearest Federal Bank branch with a government‑issued photo ID and your original KYC documents. Use the Branch/ATM locator on https://www.federalbank.co.in to confirm addresses, working hours, and whether the branch offers specialized services (e.g., NRI desks, lockers, or loan processing). Many routine updates—such as email/mobile changes, nominee additions, and passbook printing—can be completed at the branch in a single visit if your KYC is up to date.

Registered and Corporate Office (for official correspondence): The Federal Bank Ltd., Federal Towers, Aluva, Ernakulam, Kerala, PIN 683101, India. Do not send sensitive information like full card numbers or passwords by post or email. For safety, initiate all service requests either through the verified customer care numbers listed above or the bank’s authenticated digital channels.

Important Safety Reminder

Scams often spoof caller IDs or use look‑alike URLs. Always dial the numbers exactly as shown here or as listed on the official website, type the bank’s URL manually (https://www.federalbank.co.in), and avoid clicking unsolicited links. If you suspect fraud, immediately report it to the contact center, change your passwords/UPI PIN, and file a cybercrime report at https://www.cybercrime.gov.in with your transaction details.

What is the phone number for federal bank visa card?

You may contact us for any query via our toll-free number 1800-420-1199/1800-425-1199/0484-2630994. In usual cases, Bank team will contact the customer and arrange for redispatch of the card.

What is the toll free number for the Federal Savings bank?

877.788.3520
For more information about your banking options or to open an account, call 877.788. 3520 to speak with one of our business bankers.

How do I contact First Federal Bank of Florida customer service?

Contact Us
You can also call our Customer Care at 1-877-499-0572, Monday – Friday from 7:30 am – 7:00 pm Eastern. Online chat with Customer Care is available during the same hours. Just tap the ‘Connect with a live banker!’ button in the lower right-hand corner of your screen.

What is the WhatsApp number for a federal bank account?

FEDDY on WhatsApp
To access FEDDY via WhatsApp, please send a Hi to Feddy on his WhatsApp @ +91-9633700800, from your registered mobile number. Alternatively, all the Resident account holders can give a missed call on 8095500077 to receive a link to access FEDDY via WhatsApp.