Etihad Airways Customer Care USA Phone Number

The correct number and when to use it

The primary Etihad Airways customer care number for callers in the United States is +1 877 690 0767 (toll‑free within the U.S.). This line connects you to Etihad’s global contact center network and is available 24 hours a day, 7 days a week. If you are outside the U.S., toll‑free access may not work; in that case, use the country‑specific numbers listed on Etihad’s contact page at etihad.com/en-us/help/contact-us.

Use the U.S. number for new bookings, flight changes, refunds, schedule disruption assistance, Etihad Guest inquiries, special assistance requests (wheelchair, medical), seating and meals, and payment support. If your ticket was purchased via a travel agency, Etihad can advise, but many changes must be handled by the issuing agent per industry rules.

What customer care can handle by phone

Booking and ticketing services include fare quotes, new reservations, payment collection, and reissuing tickets after voluntary changes (fare difference and any applicable fees may apply). Agents can also handle involuntary changes due to airline schedule adjustments or irregular operations, offering rebooking or refunds consistent with fare rules and consumer regulations.

Service staff can add ancillaries such as extra baggage, preferred seats, and special meals, and can assist with name corrections (within policy), passport updates, and Secure Flight data for U.S.-bound itineraries. For Etihad Guest, phone support can add your membership to a booking, process missing miles claims guidance, and explain status benefits; some mileage transactions may require the online portal.

Practical tips before you call

Have your six-character booking reference (PNR) and 13‑digit eTicket number ready. Etihad’s ticket stock begins with 607, followed by 10 digits. If you’re calling on behalf of another traveler, the airline may require the traveler to be present or provide explicit consent for data privacy and payment security reasons.

Keep your payment method handy (the card used for purchase if applicable), your passport details, and your Etihad Guest number. If you need to discuss medical or accessibility assistance, be prepared to describe the type of support, equipment dimensions (if bringing mobility devices), and any medical forms you were instructed to provide.

• Identity and booking: Passenger full name as on passport, date of birth, PNR, and eTicket number (607-XXXXXXXXXX).
• Trip details: Flight numbers/dates you want, alternative travel windows, and airport flexibility (e.g., JFK vs. EWR not interchangeable—Etihad operates from JFK).
• Payments and fees: Card ready for fare differences, extra baggage, or service fees; billing ZIP code and email for receipts.
• Special assistance: Wheelchair type (manual/powered), battery specs, medical clearances, service animal documentation where applicable.
• Accessibility: U.S. Telecommunications Relay Service users can dial 711, then ask the operator to connect to +1 877 690 0767.

Costs, policies, and your rights in the U.S.

Etihad may apply a contact center service fee for booking or changing tickets by phone. This is separate from any fare differences, penalties, or taxes. Ask the agent to quote the total, line‑itemed cost before authorizing payment. If the airline initiated a change (e.g., schedule shift or cancellation), service fees are typically waived for affected rebookings or refunds.

For itineraries to/from the U.S., Etihad follows the U.S. Department of Transportation’s 24‑hour rule: if you book direct with Etihad and your flight is at least seven days away, you may cancel within 24 hours for a full refund, or Etihad may offer a 24‑hour complimentary hold. Refunds for credit‑card purchases must be processed promptly once approved; DOT guidance expects airlines to issue refunds within 7 business days to the card issuer for credit‑card transactions.

Baggage on U.S. routes follows the piece concept: Economy Class generally includes 2 checked bags up to 23 kg (50 lb) each; Business and First generally include 2 checked bags up to 32 kg (70 lb) each. Cabin baggage allowances typically are 7 kg (15 lb) in Economy and up to 12 kg (26 lb) across one or two pieces in premium cabins. Always confirm your exact allowance on your fare and route at etihad.com under “Baggage.”

Alternative ways to reach Etihad in the U.S.

Self‑service options are often fastest for simple tasks. Use Manage at etihad.com/en/manage to select seats, add meals, update contact details, change flights (when permitted by your fare), and request refunds or travel vouchers. For written assistance or to upload documents, use the Help and Contact portal: etihad.com/en-us/help/contact-us.

Social support is available via X (Twitter) at @EtihadHelp and via the messaging link on Etihad’s official Facebook page. For formal feedback or complaints, submit through etihad.com/en-us/help/feedback or the dedicated web form under Help. Keep your PNR, flight dates, and receipts attached to speed resolution.

When the phone is the best option vs. online

Use the phone for complex reissues involving multiple fare buckets, partner awards, medical or accessibility requests, and disruptions on the day of travel when immediate rebooking is required. Agents can view protected inventory and apply waivers that self‑service tools cannot.

Use online tools for routine seat selection, contact detail updates, basic date changes permitted by your fare, and voluntary cancellations eligible under the 24‑hour rule. For third‑party bookings, call your agent first—GDS ownership rules often prevent Etihad from modifying agency‑issued tickets unless there is a disruption or a documented exception.

• Call during off‑peak: Mid‑week afternoons in the U.S. often have shorter waits. If calling from the East Coast, note Abu Dhabi (GST) is generally 8–9 hours ahead of Eastern Time depending on U.S. daylight saving.
• Ask for options: Request rebooking choices across nearby dates or U.S. gateways (e.g., BOS, JFK, ORD, IAD) if your fare permits rerouting via Abu Dhabi.
• Confirm the record: Before hanging up, ask the agent to email your updated eTicket receipt and itinerary, and verify that changes display correctly in Manage Booking.

Common U.S. scenarios and how phone support handles them

Schedule change or cancellation: If Etihad adjusts your departure by a significant amount or cancels a segment, call the U.S. number for protected rebooking on the nearest available flight or to discuss refund eligibility per fare rules and regulatory obligations. Keep notifications handy; your email from Etihad will show the change magnitude and any pre‑offered alternatives.

Same‑day changes and missed connections: Etihad does not offer a universal flat‑fee same‑day change on long‑haul routes; agents will reprice according to fare conditions and availability. For missed connections due to Etihad delays, customer care or the airport team will rebook you on the next available option; request assistance for hotel and meals as applicable to the cause and length of disruption.

Current U.S. stations and operating notes (2024–2025)

Etihad serves major U.S. gateways with nonstop service to Abu Dhabi (AUH), including New York (JFK), Washington, D.C. (IAD), Chicago (ORD), and Boston (BOS). Aircraft commonly deployed are Airbus A350‑1000 and Boeing 787 Dreamliners, offering lie‑flat Business cabins and updated Economy seating. Airport ticket desks typically open several hours before departure and can handle day‑of‑travel issues, but advance changes are more efficiently processed via the phone line.

If you are unsure which station is best for re‑routing, ask the agent to check availability across these gateways; a modest ground transfer in the U.S. can sometimes preserve your long‑haul seat. Always verify minimum connection times when mixing separate tickets; Etihad can only protect connections on a single ticket.

Quick references

U.S. customer care (toll‑free): +1 877 690 0767 (24/7). Official contact directory: etihad.com/en-us/help/contact-us. Manage Booking: etihad.com/en/manage. Etihad Guest: etihad.com/en/etihad-guest. Social support: X (Twitter) @EtihadHelp.

For unresolved consumer issues after contacting the airline, you may submit a complaint to the U.S. Department of Transportation, Aviation Consumer Protection at transportation.gov/airconsumer or call +1 202 366 2220 for guidance.