eDreams customer care number: how to reach a real agent quickly and safely

If you’re looking for the eDreams customer care number, the most important thing to know is that there is no single, permanent phone number that works worldwide. eDreams routes calls through country- and booking-specific lines that appear only after you identify your reservation or account. This is deliberate: it reduces misrouted calls, applies the correct language/region support, and helps verify you for privacy and fraud prevention.

Because of that, numbers you see on third-party forums or old blog posts are frequently outdated or region-locked. To avoid long holds or dead ends, use the official paths described below. These steps are the fastest way to get the correct number for your booking and status (Prime vs. standard), and to see current opening hours and call-back options.

Why there isn’t a single global number (and what that means for you)

eDreams operates under the eDreams ODIGEO group, one of Europe’s largest online travel agencies, founded in 1999 and listed on the Spanish stock exchange since 2014. With operations across multiple markets (UK, EU, North America, and others), customer care is segmented by country to comply with local languages, consumer rules, and call-cost regulations. Prime members also get a different routing with 24/7 availability in many markets.

In practice, this means two travelers on the same day may see different phone entries depending on their country site, booking type (flight, hotel, package), airline policies (e.g., whether post-ticket changes must be handled by the airline), and whether they’re logged in. Don’t be surprised if a friend’s number doesn’t work for you—using the official portal for your booking is the reliable approach.

The fastest way to retrieve the correct phone number for your booking

Use the “Help/Contact” flow on the official site or app. On desktop, go to https://www.edreams.com/customer-service/ (switch the domain to your local site if needed, see country links below). Click “My bookings,” log in, or retrieve with your booking reference and email. After you’re identified, choose your issue category (changes, cancellations, refunds, check-in, etc.). If phone support is available for your case, the correct phone number and opening hours will appear for your country; in many markets you’ll also see a “Request a call-back” button.

In the app (iOS/Android), open Profile > Help & Contact > My trips, select your trip, and follow the prompts. Prime members typically see a priority line and 24/7 availability. If your itinerary is within 72 hours, the system often surfaces an “urgent assistance” contact path automatically. Note that airlines sometimes require agencies to process changes, while in other cases they direct you to call the airline; the flow will indicate who must handle the request.

If you can’t access your account, use the “Find your booking” option in the Help Center with the eDreams booking reference (not the airline’s six-character PNR) and the email used at purchase. Once verified, the appropriate contact number becomes visible for your region and issue.

Country-specific entry points (official support pages)

Start from your local eDreams site so you get the correct language, hours, and call routing. These are the official customer-service landing pages that lead to phone options after you identify your booking. Bookmark the one you use most often.

• Global: https://www.edreams.com/customer-service/
• United Kingdom: https://www.edreams.co.uk/customer-service/
• Ireland: https://www.edreams.ie/customer-service/
• Spain: https://www.edreams.es/atencion-cliente/
• France: https://www.edreams.fr/service-clientele/
• Italy: https://www.edreams.it/assistenza-clienti/
• Germany: https://www.edreams.de/kundenservice/
• Portugal: https://www.edreams.pt/apoio-ao-cliente/
• Canada: https://www.edreams.ca/customer-service/
• United States: https://www.edreams.com/customer-service/ (choose United States region)
• Australia: https://www.edreams.com.au/customer-service/

If your country isn’t listed above, switch the region at the top or bottom of the page and navigate to the local customer-service link. Always verify you’re on an edreams.xx domain with HTTPS before entering booking details.

What to have ready before you call (cuts your call time by 50%+)

Having the right data at hand shortens verification and lets the agent act immediately. In urgent cases (same-day or next-day travel), these details can be the difference between catching and missing a connection.

• eDreams booking reference (usually 8–10 alphanumeric characters) and the email used to book.
• Airline locator/PNR (6 characters, letters/numbers) if you already have the airline ticket issued.
• Traveler full names exactly as on passports, dates of birth for minors, and contact phone numbers.
• Payment verification: last 4 digits of the card, issuing bank, and the exact charge amount and currency (e.g., €248.36 on 2025-05-14).
• Flight or hotel specifics: flight numbers, dates, airports, or hotel name/address and check-in/out dates.
• Change/refund context: airline notifications received (with timestamps), screenshots of errors, and any medical or disruption documents if relevant.
• Preferred alternatives (new dates/times, acceptable fare difference ceiling, nearby airports) so the agent can search efficiently.

Tip: If you’re calling about schedule changes, have the airline’s proposed options open. Many carriers allow same-cabin rebooking with no fare difference after a significant schedule change; agents can leverage those rules if you state your preferred option clearly.

Costs, timelines, and what to expect

Call costs vary by country. Some European markets historically used special-rate numbers (e.g., Spain’s 902 range), which can be charged at higher per-minute rates; always check the number shown in your portal and your carrier’s tariff. When available, request a call-back to avoid hold charges. Many local eDreams lines are standard geographic numbers now, but this varies by region and may change.

Refund timelines depend on who holds the funds. Under EU Regulation 261/2004, if an airline cancels a flight, it owes refunds within 7 days (card) or 20 days (cash). In the US, the Department of Transportation requires prompt refunds for canceled flights; card refunds are typically processed within 7 business days after the airline approves. Agencies like eDreams must submit/track the refund with the airline, which can add processing time. In real scenarios, expect 10–30 business days for the money to settle back to your card once the airline authorizes the refund—sometimes faster, sometimes slower depending on the carrier and payment method.

For voluntary changes (your decision), airlines often charge fare differences plus change fees unless your fare allows flexibility. eDreams may also charge a service fee; you’ll see it itemized before confirming anything. Prime members pay an annual fee (commonly in the €54.99–€64.99 range or local equivalent, depending on country and promotions) and typically get lower service fees, 24/7 priority support, and special fare perks. Free trials are often 30 days—cancel before the trial ends if you don’t want to be charged.

If you still can’t get through

Use the in-app chat or virtual assistant in the Help Center; for many routine tasks (name corrections per airline policy, adding bags, seat selection, or checking refund status), these channels can solve issues without waiting on the phone. If your departure is within 24–48 hours and you cannot reach eDreams, contact the operating airline directly with your airline PNR to protect your itinerary; airlines can often reissue or rebook in irregular operations, especially after cancellations or significant delays.

If you believe you’re due a refund but it’s delayed, keep a dated log of contacts and screenshots. For card purchases, your bank may allow a dispute/chargeback, typically within 120 days of the travel date or the date you became aware of the issue (policies vary by card network and country). Use this only after you’ve attempted resolution via eDreams/airline, and submit evidence (cancellation notices, promises of refund with dates, etc.).

Finally, beware of unofficial numbers surfaced by search ads or forum posts. Scammers sometimes publish lookalike numbers that quote “verification fees.” Always start from your local eDreams site’s customer-service page, sign in, and use the number shown after your booking is verified. That’s the safest route to an authorized agent who can actually fix your reservation.