EDF Customer Care Number: How to Reach the Right Team Quickly

Whether you’re an EDF Energy customer in the UK or an EDF (Électricité de France) customer in France, using the correct customer care number saves time and ensures you reach the right specialists. Below, you’ll find the most commonly used, widely published contact numbers and official links, plus practical tips to prepare for your call and alternatives that can resolve many issues faster than waiting on hold.

Because energy suppliers route calls by need (billing, moving home, prepayment, smart meters, business), having your account details ready is essential. If you’re facing a power cut or you smell gas, skip customer care and use the emergency numbers listed below—these are handled by the networks that operate the wires and pipes and are open 24/7.

Official EDF Customer Care Channels (UK and France)

United Kingdom (EDF Energy, domestic customers): The widely used residential customer care number is 0333 200 5100. For the most up-to-date options and specialist lines (such as prepayment, smart meters, or business), check the official contact hub at edfenergy.com/contact. You can also use your online account at edfenergy.com/energy/myaccount for bills, meter readings, and payments, often faster than calling.

France (EDF – Électricité de France, particuliers): The main Service Client number is 09 69 32 15 15 (prix d’un appel local). Hours vary by service; consult particuliers.edf.fr for current opening times and online self-service. For businesses in France, see pro.edf.fr for dedicated contacts, including the short number 3022 that EDF Pro frequently publishes for sales and small-business queries.

Emergency numbers you should use instead of customer care

In the UK, power cuts are managed by your local Distribution Network Operator, not your supplier. Call 105 (free from most phones) to report a power cut or get updates, 24/7, anywhere in Great Britain. If you smell gas or suspect a leak, call the National Gas Emergency Service on 0800 111 999 immediately—do not use your supplier’s care line for gas emergencies.

In France, electricity outages are handled by Enedis (the distribution network). The outage hotline is 09 72 67 50 + your département number (for example, for Paris 75, dial 09 72 67 50 75). For gas emergencies in France, call GRDF Urgence Gaz on 0 800 47 33 33 (numéro vert, 24/7). These network hotlines are the fastest route for safety and restoration updates.

• UK (EDF Energy) customer care (residential): 0333 200 5100 — verify latest options at edfenergy.com/contact
• UK emergencies: Power cut 105; Gas emergency 0800 111 999 (24/7)
• France (EDF particuliers) customer care: 09 69 32 15 15 — details at particuliers.edf.fr
• France emergencies: Enedis outages 09 72 67 50 + département; GRDF gas 0 800 47 33 33 (24/7)
• Useful links: edfenergy.com (UK), edfenergy.com/energy/myaccount (UK online account), particuliers.edf.fr (FR), enedis.fr (FR outages), grdf.fr (FR gas)

Prepare Before You Call: What to Have Ready

Have your account number to hand—it appears on your bill, statement, or welcome email. If you can’t find it, your supply address and postcode, plus the name on the account, will help the agent locate your record. For moving-home calls, note your move-in/move-out dates, forwarding address for final bills, and a photo of your final meter readings taken on the day you move.

For meter or billing issues, note your meter serial number (printed on the meter casing), and take clear readings. With electric meters, submit only the black digits before any decimal point; ignore red digits. Economy 7/dual-rate meters typically show two readings (often labelled Rate 1/Rate 2 or Day/Night). For smart meters, include any error codes displayed on the in-home display (IHD) and confirm if the meter shows HAN/WAN signal, as this helps triage smart communication faults.

Faster Alternatives to Calling

In the UK, most routine tasks—submitting meter readings, changing direct debit dates, downloading bills, updating contact details, or booking a smart meter appointment—can be completed in minutes in MyAccount: edfenergy.com/energy/myaccount. EDF Energy’s mobile app (iOS and Android) also supports quick readings via your phone and secure card payments, which are typically reflected on your balance immediately.

In France, particuliers.edf.fr offers online services for opening/closing contracts, changing tariff options, and managing payments. Account holders can also authorize SEPA direct debits and download invoices. If you’re moving (déménagement), using the online journey usually avoids hold times and ensures you don’t miss required meter readings or contract start dates.

Common Requests and the Fastest Route to Resolve

Billing, Payments, and Refunds

If a direct debit review has increased your monthly amount, check your latest annual consumption estimate and unit rates in your online account first. If your actual readings are lower than estimated, submit up-to-date readings and request a recalculation—this often corrects the payment level without a call. For refund requests (UK), ensure your account shows an actual-reading credit and no pending bill; refunds typically process to your bank within 5–10 working days after approval.

In France, you can switch between mensualisation (monthly instalments) and bimestrialisation (bi-monthly billing on actuals) via your EDF online space. To avoid surprise adjustments, keep readings current or ensure your Linky smart meter is communicating. If you receive an unexpectedly high régularisation bill, compare the kWh volume and dates with your past invoices and contact EDF with supporting readings and photos.

Moving Home (Start/Stop Supply)

UK customers: Use edfenergy.com/moving to notify EDF at least 48 hours before you move. You’ll be guided to submit final readings (or confirm smart reads), a forwarding address, and your tenancy/ownership dates. For a new property, have the opening readings and any meter/key/card details ready; this prevents estimated bills and speeds up account setup.

France: For a move-in (ouverture de compteur), initiate the contract on particuliers.edf.fr several days in advance. If the meter is de-energized, an Enedis technician visit may be required; online booking will present the earliest slots available. For a move-out (résiliation), submit final readings on the day you leave and confirm your new correspondence address for the final invoice.

Smart Meters, Prepayment, and Top-Ups

If your UK smart meter’s in-home display (IHD) is blank or frozen, try a 10–15 second power-button hold to restart the IHD, then move it closer to the electricity meter for several minutes to regain HAN link. For prepayment customers, if your key/card fails, check for visible error codes on the meter and the top-up receipt; if you’re off supply, customer care can issue emergency credit instructions or replace faulty keys/cards via partner shops. Keep your meter serial number and last top-up amount handy.

In France, Linky smart meters enable remote activation and readings. If you experience intermittent data in your online account, note the times and any outage reports from Enedis. For prepayment-type arrangements (less common in France than in the UK), EDF or your local network will instruct you on card or token replacements and the nearest service point when applicable.

Complaints and Escalation

Start by submitting the issue via your online account or by phone, capturing the date, time, and any reference number the adviser gives you. Provide photos of meters, bills, or correspondence to speed investigation. UK suppliers, including EDF Energy, follow a formal complaints process; if unresolved after eight weeks—or if you receive a deadlock letter—you can escalate to the Energy Ombudsman at energyombudsman.org or by phone on 0330 440 1624.

In France, keep a written record (email or registered letter) detailing the issue and requested resolution. If the matter remains unresolved, you can contact the Médiateur national de l’énergie (energie-mediateur.fr) with your dossier number. Having complete documentation—contract references, invoices, meter photos, and prior correspondence—significantly shortens resolution times.

Practical Tips to Cut Wait Times

Call volumes spike after weekends, on Monday mornings, and during billing cycles or price changes. If your issue isn’t urgent, midweek late morning or mid-afternoon often sees shorter queues. Use online forms to pre-validate your identity; agents can view the submitted details, reducing back-and-forth during the call.

For time-critical matters (off-supply, safety, suspected leaks), use the emergency network numbers instead of customer care. Have your exact address, recent top-up receipts (if prepayment), and any error codes ready—clear, concise information helps the agent or engineer prioritize the right fix on the first visit.

How do I contact EDF meter reading by phone?

You can contact us via email at [email protected] or Speak to one of our energy specialists by calling 03330 069 950.

Who is the head of EDF customer services?

EDF is pleased to announce the appointment of Philippe Commaret to Managing Director of EDF Customers, overseeing the company’s diverse retail business in the UK.

Where is EDF located?

EDF has headquarters in New York and offices around the world.

What is an EDF mission?

Environmental Defense Fund’s mission is to build a vital Earth. For everyone. By leveraging our deep expertise in science and economics, EDF delivers bold, game-changing solutions to address the biggest challenge of our time — climate change.