Dish TV DTH Customer Care Number: Complete, Up‑to‑Date Support Guide (India)

Quick customer care contacts (verified official channels)

Need help fast? Start with these official Dish TV touchpoints. Calling from your Registered Mobile Number (RMN) makes authentication and service faster. Support is generally available 24×7 via IVR; live-agent hours may vary by queue and language, but are typically extended through late evening.

• Toll‑free helpline (All‑India): 1800-258-3474
• Alternate toll‑free helpline: 1800-200-3474
• WhatsApp Care (self‑service + agent): +91 95017 95017
• Official website (account, recharge, packs): https://www.dishtv.in
• MyDishTV app: Google Play and Apple App Store (search “MyDishTV” by Dish TV India Limited)
• Customer care email (non‑urgent): [email protected]

For faster resolution, use WhatsApp or the MyDishTV app to raise a service request and obtain a Service Request (SR) number before calling. If you are calling from outside India, use the app/website or WhatsApp to avoid international calling charges.

When and why to contact Dish TV customer care

Call customer care if you face “No Signal” after weather clears, frequent signal drops, smart card or VC errors (e.g., 301/302/303), payment credited but services not restored, or if your remote/STB stops responding. The team can run remote diagnostics, reauthorize channels, and log a field visit if alignment or hardware is suspected.

For plan changes, most actions are faster via self‑service: you can upgrade/downgrade packs, add/remove a-la-carte channels, or schedule an installation/relocation in the app or via WhatsApp. Use voice support when a payment is stuck, KYC details need correction, you’re moving house on short notice, or you need to escalate an unresolved ticket.

What to keep handy before you call

Having the right identifiers ready cuts resolution time by several minutes and reduces back‑and‑forth. You’ll typically be asked to verify your RMN, address, and last recharge amount/date for security; keep your TV on and tuned to any subscribed channel while support reauthorizes services.

• VC/Smard Card or Subscriber ID (visible on the STB info screen: Menu > My Account > STB/VC Info)
• Registered Mobile Number (RMN) and an alternate contact number
• Last recharge date/amount and payment mode (UPI, card, netbanking)
• Error code shown on TV (e.g., 301/302/303/402) and how long it’s been occurring
• Address/landmark for field visit, preferred time window, and building access details

If you’re assisting a family member, confirm you’re authorized on the account. Dish TV may send an OTP to the RMN to proceed with sensitive requests (pack changes, refunds, or KYC updates).

Using WhatsApp, the app, and the web effectively

WhatsApp +91 95017 95017 supports quick actions like “Refresh Account/Entitlements,” balance and next recharge date, pack change suggestions, channel price breakdowns under NTO rules, and service visit booking. Send “Hi” to start, then select from the automated menu. If automation doesn’t solve it, you can transfer to an agent during service hours.

The MyDishTV app (Android/iOS) mirrors most website functions with added convenience: you can recharge in under 30 seconds with UPI, switch packs with a price preview, download invoices for GST purposes, and track field engineer ETA once a visit is scheduled. If your TV shows a 301/302 error after a valid recharge, use the “Refresh/Reactivate” option in the app before calling.

Service visits, typical charges, and timelines

Most reception problems after storms are dish alignment issues, resolved by a field engineer. As a benchmark, standard visit charges commonly fall in the Rs 200–250 range per visit; dish realignment or LNB replacement is extra and priced per part. Cable replacements are billed per meter. Prices are periodically revised—confirm the current estimate in your SR or on WhatsApp/app before you approve the job.

Typical timelines: emergency signal issues are often attended within 24–48 hours in metros and large cities; relocations during house moves are generally scheduled within 2–3 business days, subject to slot availability. Ask for the SR number and, once assigned, the engineer’s contact and ETA window (e.g., 12:00–15:00). If you live in a gated community, notify security to minimize delays.

Escalation workflow and service level expectations

Always log a Service Request (SR) first via app/WhatsApp/phone; this creates a timestamped trail. If an SR remains unresolved beyond the promised TAT, request an escalation to the floor supervisor. Keep call recordings or chat transcripts, SR numbers, and any payment reference IDs handy.

For unresolved matters beyond the initial escalation, use the state‑wise Nodal Officer and Appellate Authority contacts published on the official Dish TV website under Contact/Grievances. Provide the SR number, dates, and any engineer notes. Most billing disputes are reviewed within 3–5 working days; hardware/installation disputes may take longer if a site re‑visit is needed.

Plans, recharges, and channel pricing essentials

Under the New Tariff Order (NTO), you pay for base network capacity and broadcaster MRP channels/bouquets. Before calling to change packs, list the channels you actually watch. Agents can simulate the total monthly cost to optimize your selection, often trimming Rs 30–100/month by removing rarely watched channels.

For recharges, UPI and netbanking on the app/website typically reflect instantly. If a recharge shows “Success” in your bank but not in your Dish TV balance after 10 minutes, use “Refresh/Reactivate” first; if still pending after 30–60 minutes, call or WhatsApp with the payment reference/UTR. Keep screenshots until the amount reflects or is reversed.

Corporate address and official identity

Dish TV India Limited is headquartered in the NCR region. For postal communication or formal notices (not for routine service), you can write to the corporate office. Use tracked mail/courier and include your SR and Subscriber ID on the envelope and in the letter body.

Corporate Office (Mailing): Dish TV India Limited, FC-19, Sector 16A, Film City, Noida, Uttar Pradesh 201301, India. Official website: https://www.dishtv.in. For media or investor relations, use the dedicated contact pages on the website rather than customer care channels to ensure proper routing.

Stay safe from scams

Only use the numbers and links shown above or those listed on the official Dish TV website/app. Dish TV will not ask you to install remote‑control apps (e.g., screen‑sharing tools) for routine support and will never request your UPI PIN, full card number/CVV, or internet banking passwords. OTPs are used strictly for login or confirming a requested action.

Scam red flags include “recharge now to avoid deactivation” messages from unofficial numbers, links to unfamiliar payment pages, and callers posing as “senior engineers” demanding immediate fees. When in doubt, hang up and call 1800-258-3474 or 1800-200-3474, or message +91 95017 95017 on WhatsApp to verify.

Practical tips to shorten resolution time

If the TV shows “No Signal,” check cable connections and wait for heavy rain to pass; then reboot your STB and run a “Refresh” via app/WhatsApp before booking a visit. For 301/302 entitlement errors right after recharge, keep the STB on for 20–30 minutes on any subscribed channel while you trigger a refresh.

When relocating, raise a relocation request 48–72 hours in advance with your new address and preferred slot. If you live in a multi‑dwelling unit with a shared dish, ask your building association if a common DTH system is present—this can cut installation time and cost.