Delhivery customer care number: how to reach the right support fast

The quickest way to reach Delhivery consumer support by phone is +91 124 671 9500. This is the primary customer care line used for shipment tracking, delivery rescheduling, address clarifications, and reporting delivery issues. Standard carrier charges apply; it is not a toll-free number. When calling, keep your tracking (AWB) number handy to route through IVR faster.

Phone support hours can change by season and workload, but are typically available during daytime and evening hours in India. If your query is not time-critical, you’ll often get faster resolution by raising a ticket via the official support portal and attaching photos or documents. Avoid numbers you find on third‑party listings; always verify details on the official Delhivery website (delhivery.com).

Official Delhivery customer care numbers and links

Main consumer helpline: +91 124 671 9500. Expect an IVR that can auto-identify your shipment via the phone number on the package. You can usually press options to track a shipment, reschedule delivery, report a missed attempt, or speak with a live agent. Average wait times vary by peak season; 2–6 minutes is common during business hours.

For most shipment issues, Delhivery encourages using its online support and tracking tools, which can be faster than phone when you need to upload evidence (e.g., damaged parcel photos) or request non-delivery reports (NDR). Keep in mind that Delhivery handles consumer complaints for shipments it carries; marketplace purchases may sometimes require contacting your seller as well.

• Consumer helpline (India): +91 124 671 9500 (standard call rates; hours vary by day/season).
• Support portal (raise a ticket or chat): https://www.delhivery.com/support/
• Track your package (AWB/Order ID): https://www.delhivery.com/track/
• Consumer support email (commonly used): [email protected]
• Official website: https://www.delhivery.com/ (verify any contact info here)
• Official X/Twitter handle for updates: https://twitter.com/Delhivery

When to call the helpline vs. use the online portal

Call the helpline for time-sensitive problems such as same‑day rescheduling when the shipment is already Out for Delivery (OFD), clarifying direction landmarks with a live agent, or resolving OTP/authentication issues at the doorstep. A phone call also helps when you’ve just missed the courier’s call and want to immediately coordinate the next attempt.

Use the support portal for issues that benefit from documentation or tracking: reporting damage/missing contents (attach photos within 24–48 hours), requesting Proof of Delivery (POD), logging an address correction before dispatch, or escalating an NDR status. The portal creates a formal case ID, which is essential if you need to escalate later.

Information you should have ready before contacting support

Have your Delhivery tracking number (also called AWB/Waybill) ready. Delhivery IDs are typically 10–14 digits and appear in the seller’s shipping email/SMS, the Delhivery tracking page, or on the shipping label. If you don’t have the AWB, the registered phone number and delivery pincode can help the agent locate your shipment.

For COD shipments, note the exact payable amount shown on the tracking page and your preferred payment method (cash, UPI, card)—availability at the doorstep depends on the local delivery device. For returns or exchanges, keep the original order ID and seller/marketplace reference to speed up verification.

• Tracking/AWB number (10–14 digits). Example format: 123456789012.
• Recipient name, registered phone number, and delivery pincode.
• Full delivery address with a nearby landmark (for quick guidance to the rider).
• For damage/shortage: clear photos of the outer box, shipping label, inner packaging, and item.
• For rescheduling: your preferred date/time window; typical delivery windows are daytime to early evening.
• Any OTP or security code you received for delivery verification.
• Previous case/ticket ID (if you’re following up on an unresolved issue).

Typical delivery issues and how Delhivery resolves them

Missed delivery attempts

If a delivery attempt fails (recipient unavailable, phone unreachable, address unclear), Delhivery typically makes 1–3 attempts over 48–72 hours, subject to the shipper’s policy. You can request a new date or provide clearer directions via the portal or helpline. If the maximum attempts are exhausted, the package may be Returned to Origin (RTO).

To minimize missed attempts, keep your phone available on the expected delivery day, ensure someone over 18 is available to receive the parcel, and prepare any required OTP. If the status shows OFD and you can’t be at the address, call support early to arrange a suitable time window.

Address change or hold at facility

Minor address clarifications (landmark, building name, flat number) are usually possible while the parcel is in transit. City or pincode changes are generally not allowed after dispatch and may require RTO and re-ship by the seller. If urgently needed, request a “hold at facility” and ask if self-collection is permitted for your shipment type.

Hold-at-facility/self-pickup is not guaranteed and depends on local center and shipper restrictions. Where allowed, bring a government ID matching the recipient name and the AWB number. Facilities typically hold parcels for up to 3 calendar days before proceeding with the next action (delivery or RTO).

Damaged or missing contents

Report damage or short-shipments as soon as possible—ideally within 24–48 hours of delivery. For marketplace orders, claims often must be filed with the seller or platform, while Delhivery investigates the logistics leg. For direct-to-consumer shipments, raise a ticket with photos and a description; the helpline can log the case, but the portal is better for attachments.

Keep all packaging (outer box and inner cushioning) until the investigation is complete. Initial assessment usually takes 3–7 working days. Depending on the shipper’s policy, outcomes may include a replacement, refund via the seller, or a logistics claim payout for insured consignments.

Escalation matrix and response times

Phone calls provide immediate acknowledgement; online support typically responds within 24 hours for standard cases. Complex investigations (e.g., tampering checks, address disputes) may take 48–72 working hours or longer. If you have not received a meaningful update within the stated SLA, reply on the same ticket to escalate to a senior agent, referencing the case ID.

For unresolved matters, refer to the Grievance/Nodal Officer details published on the delhivery.com policies/support pages and escalate with your case history, AWB, and evidence. Always keep communication on-record (ticket/email) to preserve timelines and documentation for further review by your seller or payment provider if needed.

Safety and fraud prevention

Beware of fake “Delhivery customer care” numbers circulated on search listings or social media. Delhivery will never ask for remote device access apps or unsolicited UPI “verification” payments. Only trust contact details listed on https://www.delhivery.com/ and the official @Delhivery handle.

For COD payments, pay only to the delivery executive assigned to your shipment and request a payment acknowledgement where available. Do not transfer money to personal QR codes shared over phone or messaging. Verify that any tracking or support link uses the delhivery.com domain before entering details.

About Delhivery at a glance

Delhivery was founded in 2011 and became a publicly listed company in 2022, serving businesses and consumers across India. The network covers over 18,000 pincodes, with nationwide parcel, heavy-goods, and cross-border services powered by large sorting hubs and gateway facilities.

For consumers, this scale translates into extensive reach and multiple daily delivery runs in major cities, but it also means the fastest path to resolution is using official, centralized channels: the helpline (+91 124 671 9500), the support portal for ticketing, and the tracking page for real-time status. Keep your AWB, registered phone number, and clear documentation ready to save time and get issues resolved efficiently.