Yatra Customer Care Number: How to Reach the Right Support, Fast

When you need help with a Yatra booking—flight rescheduling, hotel cancellations, refund follow-ups, or policy clarifications—the most reliable way to get the current customer care number is through the official Yatra app or your logged-in account on yatra.com. Phone lines and IVR options can change by product (flights, hotels, bus, train) and by the stage of your booking, so the number displayed inside your booking is always the authoritative one.

Resist the urge to Google a “Yatra customer care number.” Search results and third-party directories often list outdated or spoofed numbers. Use only what you see after logging into your account or on your booking voucher. This keeps your data safe and ensures your call is correctly routed to the team that can act on your specific PNR or Trip ID.

Find the Official Yatra Customer Care Number (Web and App)

Website (desktop or mobile browser): go to https://www.yatra.com and sign in with the same account you used to book. Open My Bookings, select the trip in question, then click Need Help/Support. If a phone line is available for your case, Yatra will show a Call Us option with the current number and hours for that product. For many flight issues, you’ll also see options like Request Callback or Chat with Us, which can be faster during peak hours.

Yatra app (Android/iOS): tap My Trips, choose the active or past booking, then scroll to Help & Support. The screen will surface the correct phone line (if applicable), IVR options tailored to your booking, and alternate channels like chat or callback. When offered, callback typically reduces wait time and lets you continue your day until an agent rings you back.

What to Keep Ready Before You Call

Have your airline PNR (for flights), hotel confirmation number (for stays), and your Yatra Trip/Booking ID exactly as shown on your voucher or in My Bookings. Also keep the payment method you used (last four digits of card or wallet reference), and any Service Request/Case ID if you’ve already raised a ticket. Being ready with these details can cut your call time by 3–5 minutes and helps agents verify your account quickly.

If the booking was made by a friend or family member using their Yatra account, ask them to initiate the call from their logged-in account or share the exact Trip ID and the email/phone used at booking. For security, Yatra support may only discuss sensitive details with the account holder or after OTP verification.

Typical Support Hours, Peak Times, and Practical Expectations

Yatra generally provides 24×7 support for urgent flight changes and cancellations, especially on the day of travel. For hotels, buses, and holiday packages, phone support hours may be more limited (commonly extended business hours in India Standard Time). The exact timing shown in your booking takes precedence—refer to it before you dial.

Expect longer waits during peak disruptions (e.g., monsoon-related flight delays, long weekends, major festivals, or sudden airline schedule changes). If your travel is within 24 hours, choose the “Traveling Soon/Today” IVR option where available. Otherwise, try calling during off-peak windows such as early morning (around 07:30–09:30 IST) on weekdays to improve your chances of a shorter queue.

Alternative, Verified Channels You Can Use

Help Center: Always start at https://www.yatra.com while signed in. Navigate to My Bookings > the specific trip > Help/Support. Many issues—date changes, cancellations, and refunds—can be initiated online without a call, which is often faster and produces an immediate case reference.

In-app chat and callback: If chat or callback is offered for your case, use it. Chat logs are time-stamped and easy to reference. Callbacks eliminate long hold times and are routed by your booking context, improving resolution speed. If you must email, use only the address provided inside your logged-in Help section for your case type; this ensures your message is attached to the correct booking automatically.

Verified Social Support (Use for Status, Not Sensitive Data)

Social channels can help with general guidance and status checks, but never share card numbers or full IDs over social DMs. Look for verified profiles linked from Yatra’s own website or app. If a social handle DMs you a “phone number” to call, confirm it matches the one shown inside your Yatra account before dialing.

For high-priority, time-sensitive requests (same-day travel), use phone, callback, or chat within your booking rather than social posts. This keeps your private data secure and ensures your request is actionable by the right team.

Costs, Call Types, and How to Avoid Unnecessary Charges

In India, 1800 numbers are typically toll-free, while 1860 numbers are usually charged at local or national rates depending on your carrier plan. Some regional or product-specific lines may not be reachable from outside India. If you’re abroad, favor in-app chat or callback over dialing an Indian local line to avoid roaming charges.

If you do need to call from overseas, verify whether your mobile plan supports Wi‑Fi calling or use a VoIP service to reduce costs. As an alternative, initiate the change or cancellation from the website or app first; once the request is registered and you have a Service Request ID, a brief follow-up call—if needed—tends to be shorter.

Escalations, Case Tracking, and When to Involve Partners

After you contact support, note the Service Request or Case ID displayed in the app or provided by the agent. This ID is crucial for follow-ups. If you don’t receive an email/SMS acknowledgment within 10–15 minutes, check your spam folder and the in‑app Support/Help Center for the case thread. For refunds, Yatra generally reflects the status inside the booking or case details; banks can take several business days to post funds back, depending on the payment method.

When an airline controls the change (e.g., involuntary schedule change, cancellation, or waiver), the fastest path is often a parallel call to the airline with your PNR while keeping your Yatra case active. The airline can confirm waiver eligibility, after which Yatra can process according to the airline’s instruction. For payment disputes where a refund timeline has lapsed, contact your bank with the Yatra case ID and the transaction reference for guidance on a chargeback—use this only as a last resort after confirming Yatra’s processing status.

• Website path: yatra.com > Sign in > My Bookings > Select Trip > Help/Support > Call Us/Chat/Request Callback (as available for your case)
• App path: My Trips > Select Booking > Help & Support > Contextual options (Call Us/Chat/Callback) + view case updates
• Before you call: booking ID + PNR/confirmation number, last 4 digits of payment card/wallet ref, traveler names, and any prior Case ID
• After your call: save the Case ID, confirm you received an email/SMS acknowledgment, and monitor the in‑app case thread for updates

Security Checklist: Avoid Fake Numbers and Scams

Customer care numbers that appear in search ads, comments, or unofficial directories are a common source of fraud. Yatra’s valid numbers are presented only inside your booking and on the official site/app. Treat any mismatch as a red flag and do not proceed.

• Never share OTPs, full card numbers, CVV, or net-banking credentials on calls or chats. Yatra will not ask for these.
• Confirm any number sent over social media by checking the same number inside your Yatra booking’s Help/Support section.
• If someone asks you to install remote-access apps or to “approve a refund” via a UPI collect request, end the conversation immediately.
• Save screenshots of your Help/Support page showing the official number before you dial, especially during urgent travel changes.

Bottom Line

The “right” Yatra customer care number is the one shown in your logged‑in Help/Support section for your specific booking and issue. This ensures you reach the correct team, at the correct hours, with your context pre-attached—often cutting down resolution time. Start at https://www.yatra.com or the Yatra app, open your booking, and choose Call Us, Chat, or Request Callback as provided.

When in doubt, prioritize in‑app and in‑account options over numbers found elsewhere, keep your case ID handy, and use airline coordination for airline-driven changes. Following these steps will help you get timely, accurate support while keeping your personal and payment data safe.