LIC Customer Care Number: How to Reach Life Insurance Corporation of India Quickly and Safely

Official LIC Customer Care Number (Pan‑India)

The primary, official customer care number for the Life Insurance Corporation of India (LIC) is 022 6827 6827. This single number works across India from both mobile and landline connections. If you are calling from outside India, dial +91 22 6827 6827. The line provides interactive voice response (IVR) and agent assistance for policy servicing, premium queries, claims guidance, and general support.

Keep your policy bond details ready before you call. You will typically be asked for your policy number, the policyholder’s full name and date of birth (as per policy records), the registered mobile number or email ID, and sometimes the last premium payment details for validation. For faster resolution, note the nature of your request in advance (for example: “address update,” “NEFT registration,” “loan on policy,” “claim status”) so the agent can route you to the right desk quickly.

Alternative Contact Methods Directly from LIC

LIC’s official website is https://licindia.in. Through the Customer Portal (e-Services), you can register or log in to view policy details, download premium receipts, check loan and claim status, update contact information, submit NEFT bank details for claim and survival benefit credits, and raise service requests. If you need to lodge a complaint, navigate on the site to Customer Support or Grievance/Complaints and use the official online form so your case is recorded with a reference number.

In-person assistance is available at LIC Customer Zones and servicing branches across India. To find the nearest Customer Zone, use the “Locate Us” or “Customer Zones” section on the LIC website and filter by your city or PIN code. Carry a government photo ID, your policy bond, and any supporting documents (for example, a canceled cheque for NEFT, proof of address for address updates, or a death certificate and KYC of claimant for death claims) so that your request can be processed without repeat visits.

For escalations or formal correspondence, the Central Office postal address is: Life Insurance Corporation of India, “Yogakshema,” Jeevan Bima Marg, Mumbai – 400021, Maharashtra, India. Do not send original documents by ordinary post; use photocopies unless originals are explicitly requested, and prefer trackable courier or speed post for important submissions.

What Issues LIC Customer Care Can Resolve Quickly

Most routine policy-servicing tasks can be completed via a combination of the customer care number 022 6827 6827 and the LIC Customer Portal on licindia.in. If you have premium-related questions (due dates, amount payable, grace period), want to download receipts for tax filing, or need help registering your email/mobile, the IVR and front-line agents can typically resolve these in a single interaction. For requests that require documents—such as NEFT registration for payouts or contact/address change—the agent will guide you on the exact forms and acceptable proofs.

For long-standing policies, customer care can provide indicative surrender or loan eligibility information and direct you to the branch for final processing. Claims queries (survival benefit, maturity, death claims, annuity) can also be tracked, with the team advising you on any pending documents and expected timelines. When you complete any request by phone or online, ask for a service request (SR) or complaint reference number so you can track progress.

• Premium services: due amount/date, grace period, revival quotation guidance, duplicate premium receipt download support.
• Profile and communication: registering/updating mobile, email, and address; linking policies to your LIC Customer Portal ID.
• Banking and payouts: NEFT mandate registration guidance, status of survival benefit/maturity/annuity credits, correction of returned payments.
• Policy values and benefits: indicative surrender value, loan eligibility and interest rate guidance, bonus status, policy status and next premium date.
• Claims and servicing: required documents for death/maturity/annuity, claim status updates, assignment/nomination queries, and assistance with forms.
• Digital help: portal registration issues, password resets, and safe payment methods via licindia.in and authorized partners.

Response Times, Call Charges, and Practical Calling Tips

Calls to 022 6827 6827 are charged as per your telecom plan for calls to Mumbai (STD code 022). Many plans include domestic calling; otherwise, standard carrier rates apply. IVR options are available round-the-clock; live agent availability may vary by business hours and language. If you face long queues, try calling outside peak times such as just after office opening hours, mid-afternoon, or mid-month (end/beginning of the month sees heavier traffic due to premium cycles).

For straightforward updates like registering an email or mobile number linked to your policy, resolution is often same-day once verification is complete. Changes that require document verification (for example, NEFT bank registration, address change) can take a few working days after submission through the portal or branch. For payouts (survival benefits or maturity), ensure your NEFT details are registered well in advance to avoid credit delays. Always request and note the SR/complaint reference number sent via SMS/email so you can follow up systematically.

Escalation and Grievance Redressal (If Issues Remain Unresolved)

If your issue is not resolved through the call center or portal within a reasonable time, escalate within LIC. First contact your servicing branch (listed on your policy bond or seen on the portal) and then the Divisional Office. Ask specifically for the Grievance Redressal Officer (GRO) and submit your complaint with copies of all relevant documents and the earlier SR numbers. Keep a record of submission dates and acknowledgments.

Under the IRDAI (Insurance Regulatory and Development Authority of India) framework, insurers are expected to acknowledge and resolve grievances within defined timelines. If you do not receive a satisfactory response from LIC, you may escalate to IRDAI’s consumer helpline: 155255 or 1800 4254 732 (toll-free). You can also register a complaint on the Integrated Grievance Management System (IGMS) at https://www.igms.irda.gov.in with your LIC complaint details and supporting documents.

Use escalation only after giving LIC a fair opportunity to respond, and always provide accurate, complete information. Keep photocopies/scans of policy documents, KYC proofs, bank details, and all communication (emails, SMS, letters) to support your case.

Security and Fraud-Prevention Tips When Contacting LIC

Always use LIC’s official channels: the customer care number 022 6827 6827 and the website https://licindia.in. Never share OTPs, netbanking passwords, or card CVV numbers with anyone over phone or email. LIC representatives will not ask for your UPI PIN, debit/credit card PIN, or internet banking credentials to process service requests. For payments, use the secured payment gateway on licindia.in or authorized partners linked from the official site.

Beware of look‑alike websites, social media pages, or unsolicited calls claiming to be from LIC offering “bonus release,” “policy upgrade,” or “loan at zero interest.” Verify any message by independently calling 022 6827 6827 or logging into the Customer Portal. When in doubt, visit a Customer Zone listed on the official LIC website. Responsible verification protects your policy benefits and financial data.