Lycamobile Customer Care Number: The Definitive, Country-Specific Guide

Quick customer care numbers you can dial right now

Lycamobile operates in 20+ countries and uses short codes for fast, free calls to customer care from your Lycamobile SIM. If you just need the number, start here. These calls are typically free from your Lycamobile line; standard charges apply if you call a geographic or toll‑free number from another network. If you are roaming, these short codes often still work, but when they don’t, use the published national or international alternative below.

Have your SIM/ICCID (19–20 digits starting with 89…), your phone’s IMEI (dial *#06#), and a recent top‑up or payment amount ready to speed through verification. If you plan to port a number in or out, note your account number and port‑out PIN (US) or request your PAC/STAC (UK) before you call.

• United Kingdom: 322 from a Lycamobile (free) or 0207 132 0322 from any phone; from abroad use +44 20 7132 0322.
• United States: 611 from a Lycamobile (free) or 1‑866‑277‑3221 from any phone (toll‑free in the US; may not work from overseas).
• Australia: 122 from a Lycamobile (free) or 1300 854 607 from any phone within Australia.
• Many other Lycamobile countries: 322 from a Lycamobile reaches Customer Services; if it doesn’t, use your country’s “Contact us” page linked below to get the national access number.

United Kingdom: when to call, costs, and what to expect

From a UK Lycamobile, dial 322 to reach Customer Services at no charge. From other UK networks, use 0207 132 0322; standard geographic rates apply. If you are outside the UK and need help with your UK Lycamobile, dial +44 20 7132 0322. These lines handle SIM activation, lost/stolen SIM barring, bundle purchases, top‑ups, porting (PAC/STAC), roaming issues, and technical troubleshooting on Lycamobile UK (which runs on the O2 network).

For switching in or out, UK regulations let you request a PAC via text—send “PAC” to 65075—or a STAC by texting “STAC” to 75075. You will receive your code within 60 seconds in most cases. Share the PAC with your new provider to keep your number; use STAC to terminate the old service and number. Customer care can help if a port stalls more than one working day (PAC) or same‑day (STAC) where applicable.

When calling about data issues, confirm your APN is set to “data.lycamobile.co.uk” (some devices use “uk.lycamobile.com” on older profiles) and that mobile data and roaming (if abroad) are enabled. Have the last 6 digits of your SIM ICCID and your date of birth or billing postcode ready for verification.

United States: reach Lycamobile from any phone

From a Lycamobile USA line, dial 611 for Customer Care at no charge. From any US phone, call 1‑866‑277‑3221 (toll‑free within the United States). These lines handle activations, plan changes, number transfers, payments, and tech support on Lycamobile US (which uses the T‑Mobile network). Spanish‑language support is generally available; ask the IVR or agent for “Spanish” if preferred.

If you are porting a number out of Lycamobile US, your new carrier will ask for your Lycamobile account number and a port‑out PIN. If you do not know them, call 611 or 1‑866‑277‑3221 and request the “porting department” to obtain or reset the PIN. For device and data issues, confirm the APN is “fast.t-mobile.com” or the Lycamobile‑specified APN in your account (varies by plan) and that VoLTE is enabled for voice service on modern networks.

If you are traveling internationally, 611 may not connect. Use Wi‑Fi calling (if enabled) or call 1‑866‑277‑3221 via a VOIP service. Note that some international carriers block US toll‑free numbers; in that case, reach support via web chat or the contact form on the US site (link below).

Australia: local support and roaming help

From a Lycamobile Australia number, dial 122 for Customer Care free of charge. From any Australian phone, call 1300 854 607. These lines cover activation, recharges, plan changes, porting, and technical issues on Lycamobile AU (which uses the Telstra Wholesale network in most areas). For roaming activation before you travel, request confirmation at least 24 hours in advance.

For data problems, verify the APN is set to “data.lycamobile.com.au” and that your device supports the bands in your area. If calls drop or you see “Emergency calls only,” the agent may ask for your exact postcode to run a coverage check and can also refresh your network registration while you are on the line.

Prepare before you call to save 5–10 minutes

Gather the following details to speed up verification and troubleshooting: your SIM/ICCID (find it printed on the SIM; usually 19–20 digits starting 89…), the phone’s IMEI (*#06#), and a recent top‑up or payment amount and date. If you have more than one Lycamobile line, write down the MSISDN (your phone number in full international format, e.g., +44, +1, +61).

If you are moving your number, note your current provider’s account number and PIN (US) or obtain your PAC/STAC (UK) before calling. For data or MMS issues, have your APN name, username/password (if any), and whether you can browse over Wi‑Fi handy. Screenshots of error messages and timestamps of failed calls/SMS help agents escalate to network teams with precise diagnostics.

Official websites and “Contact us” pages by country

Lycamobile publishes the current customer care numbers, chat links, and contact forms per country. Use the links below to confirm numbers, live hours, and any holiday exceptions. If a short code or toll‑free number changes, the country site will reflect it first.

Tip: On each site, go to Help or Support, then Contact us. Many sites also offer live chat during business hours and a coverage checker for network status by postcode or ZIP code.

• United Kingdom: https://www.lycamobile.co.uk/en/help/contact-us
• United States: https://www.lycamobile.us/en/help/contact-us
• Australia: https://www.lycamobile.com.au/en/help/contact-us
• Germany: https://www.lycamobile.de/de/hilfe/kontakt
• France: https://www.lycamobile.fr/fr/aide/nous-contacter
• Spain: https://www.lycamobile.es/es/ayuda/contactenos
• Italy: https://www.lycamobile.it/it/assistenza/contattaci
• Ireland: https://www.lycamobile.ie/en/help/contact-us
• Netherlands: https://www.lycamobile.nl/nl/help/contact
• Portugal: https://www.lycamobile.pt/pt/ajuda/contacte-nos
• Belgium: https://www.lycamobile.be/fr/aide/contactez-nous
• Poland: https://www.lycamobile.pl/pl/pomoc/kontakt
• Romania: https://www.lycamobile.ro/ro/ajutor/contactati-ne
• Denmark: https://www.lycamobile.dk/da/hjaelp/kontakt-os
• Sweden: https://www.lycamobile.se/sv/hjalp/kontakta-oss
• Norway: https://www.lycamobile.no/nb/hjelp/kontakt-oss
• Austria: https://www.lycamobile.at/de/hilfe/kontakt
• Switzerland: https://www.lycamobile.ch/de/hilfe/kontakt

Troubleshooting without a call (fast self‑service)

Use your local Lycamobile site’s MyLycamobile portal or the Lycamobile app to check balance, buy or renew bundles, and view your PUK code instantly. Most common issues—such as no data after a SIM swap—are solved by confirming your APN, restarting the phone, and toggling airplane mode on/off to force a fresh network registration.

If you suspect a wider issue, check the provider’s coverage or network‑status page for mast maintenance or outages in your area. When traveling, confirm roaming is enabled on your line and device, and manually select a partner network if automatic registration fails. If you still need an agent, use the numbers at the top of this page and have your diagnostics ready; you will usually get a faster resolution and avoid a second call.

About Lycamobile (for context)

Founded in 2006 and headquartered in London, Lycamobile is a global MVNO with tens of millions of customers across more than 20 countries. It partners with established national networks (for example, O2 in the UK, T‑Mobile in the US, and Telstra Wholesale in Australia) to provide prepaid voice, text, and data plans with strong international calling options.

Because access numbers and hours can change, always verify your local customer care details on your country’s official Lycamobile website before you dial, especially when calling from abroad or during national holidays.

What is *137 code Lyca Mobile?

Dial 137#: Simply dial *137# from your Lyca Mobile number, and you will receive information about your remaining data allowance. Lyca Mobile App: If you prefer a digital approach, you can use the Lyca Mobile app. After logging in to the app, you’ll find your data allowance details on the dashboard.

What should I do if my Lyca SIM is not working?

If your Lycamobile SIM is inactive, first verify account status on the provider’s website. Check for unpaid bills or expired plans causing deactivation. Remove and reinsert the SIM card to ensure proper contact. Restart your phone to refresh network settings.

How can I talk to Lyca Mobile customer care?

Dial 612 from Your Lyca Mobile: You can call 612 from your Lyca Mobile handset, and this service is free of charge. Dial from Another Network Phone: If you need to call from another network, dial 866-277-3221 . For international callers, dial 866-277-3221.

Does Lyca Mobile have a phone number?

If you are experiencing any issues please contact our dedicated pay monthly team on 322 from a Lyca number or 44 203 617 4331 from any number. However, if you wish to terminate your services with us, we will assist you in doing so. Once we have received and processed your form, we will send you a confirmation email.