Etisalat (UAE) customer care number: the fastest ways to reach support

In the United Arab Emirates, the official consumer customer care number for Etisalat (branded “Etisalat by e&” since 2022) is 101. This short code is reachable from any Etisalat mobile or landline inside the UAE and is free of charge. The line operates 24/7 via an interactive voice response (IVR) system with live-agent support for billing, mobile, and home services (eLife internet, TV, and landline).

For business customers, Etisalat provides a dedicated toll‑free contact at 800 5800 within the UAE. This number connects you with specialists for corporate mobile fleets, fixed connectivity, cloud and security services, and managed solutions. Both 101 and 800 5800 offer assistance in English and Arabic; agents will authenticate your account before discussing service details.

The official Etisalat (UAE) customer care numbers

Dial 101 from any Etisalat line when you need help with your personal mobile plan, eLife home services, new activations, box swaps, billing disputes, or technical faults. The IVR lets you identify yourself using your mobile number or account number and route to the right queue. Calls to 101 are free from Etisalat numbers while you are in the UAE.

For companies, 800 5800 is the primary contact for everything from SIM ordering and MACD requests (moves, adds, changes, disconnects) to SLA‑backed enterprise support. If your company has an assigned service manager, 800 5800 can also verify the right escalation path. Keep your trade license and authorized signatory details handy for verification.

• 101 — Consumer Care (free from Etisalat mobiles/landlines within the UAE; 24/7)
• 800 5800 — Business Care (toll‑free within the UAE for corporate and SME accounts)
• etisalat.ae — Web self‑care, chat, and service requests; navigate to Support › Contact us
• e& UAE app (“My Etisalat UAE”) — In‑app chat, troubleshooting, usage, and bill payments over Wi‑Fi

When and how to use each channel

Use 101 when you need immediate human assistance for account‑specific issues such as SIM replacement status, port‑in/port‑out help, billing clarifications, or technical troubleshooting that requires line tests. Because the call is free and available around the clock, it is the most direct route for urgent problems like loss of service or suspected SIM misuse.

The e& UAE app and etisalat.ae are best for quick tasks that don’t require an agent: paying or downloading bills, checking usage, purchasing add‑ons, changing a plan, or booking technician visits. If you are traveling or cannot call 101 (for example, you are on a non‑Etisalat line), the in‑app chat over Wi‑Fi is the most reliable way to reach support. The app also keeps a record of your requests and transcripts for reference.

Faster resolution: what to prepare before you call

Having the right information ready can significantly shorten your time to resolution on 101 or 800 5800. Etisalat agents must verify your identity for security and regulatory compliance before discussing account details or making changes. For consumer mobile lines, expect questions about your Emirates ID and recent usage or billing. For home services, the account number and installation address help the agent pull the correct profile quickly.

Business callers should ensure the person on the line is an authorized contact on the account. For technical issues, specific error messages and device details help first‑line agents isolate the problem or prepare a precise ticket for field teams. For billing disputes, exact invoice numbers and amounts prevent back‑and‑forth and allow targeted adjustments or explanations.

• Identification: Emirates ID (front and back), full name as per ID, and date of birth
• Account references: mobile number(s), eLife account number, and customer number shown on your bill
• Recent details: last invoice amount (in AED) and last recharge/payment method and date
• Technical context: device model/OS, SIM ICCID (printed on the SIM), router model, and any error codes
• Business verification: trade license, company letterhead or authorization, and authorized signatory details

In‑store and postal contacts in the UAE

If your request requires a physical check (SIM swap with ID verification, device trade‑in, or router replacement), visit an Etisalat by e& store. You can use the e& UAE app or etisalat.ae to locate the nearest branch and check peak times. Most mall‑based stores follow mall hours, while street‑side branches may close earlier; carry your original Emirates ID for any ownership or SIM‑related transaction.

For formal correspondence, Etisalat’s postal address is: Etisalat, P.O. Box 3838, Abu Dhabi, United Arab Emirates. Postal mail is not a fast support channel; do not send SIM cards or devices unless explicitly instructed in a support case. For documents that require review (e.g., ownership transfers), submitting them via the app or a store counter is typically faster and traceable.

Service scope and limitations you should know

Some actions require in‑person verification due to anti‑fraud controls. Examples include ownership changes, SIM swaps when the original SIM is lost, and reissuing services after prolonged inactivity. While 101 can open and pre‑validate a case, you may still be directed to a store with your Emirates ID to complete the process.

Contract cancellations and early termination fees depend on your plan and minimum term. Agents can read out the settlement amount and effective dates, but they cannot waive fees outside established policies. For business accounts, only registered administrators can authorize line changes. Keep in mind that requested changes to fixed services may involve a site visit; 101 can schedule or reschedule appointments, and technicians typically confirm by SMS before arrival.

Branding note: Etisalat by e&

In 2022, Etisalat Group rebranded as “e&” and introduced “Etisalat by e&” for the UAE consumer business. The customer care experience and numbers (101 for consumers and 800 5800 for businesses) remain in place under the new brand. You will see the e& logo and name on bills, stores, and the mobile app, but the support channels and processes are unchanged.

For official updates, self‑care, and service requests, use the UAE site at https://etisalat.ae. For corporate information about the group, visit https://eand.com. If you are an Etisalat customer in another country (e.g., Egypt or KSA), local customer care numbers and processes differ; check your country’s Etisalat website or app for the correct contact details.