Lennar Customer Care: A Practical, Expert Guide for Homeowners

How to Reach Lennar Customer Care

Lennar handles customer care and warranty service at the division level, meaning your local market office is your primary point of contact for post‑closing support and warranty requests. The fastest way to find the correct team is through the Contact page on the company’s site: www.lennar.com/contact. Select your state and community to see the appropriate Customer Care or Warranty information for your home.

Corporate questions and formal correspondence can be sent to Lennar Corporation, 700 NW 107th Avenue, Miami, FL 33172. Main phone: (305) 559‑4000. For day‑to‑day service (non‑emergency), use your division’s Customer Care portal or email listed on your closing paperwork; that ensures your request is logged with your lot, plan, and closing date on file.

When It’s an Emergency vs. a Standard Service Request

Treat any condition that could cause immediate damage or safety risk as an emergency. Examples include active water leaks, a total loss of power to the home (not neighborhood‑wide), sewer backups, gas odors, sparking electrical, or HVAC failures in extreme temperatures. For gas leaks or life‑safety issues, call your utility or 911 first, then notify your Lennar division. Most closing packets include emergency trade contact stickers (often on the inside of the electrical panel) for plumbing, electrical, HVAC, and appliances.

Non‑emergency items—such as minor drywall cracks, sticky doors, or a single non‑working outlet—should be submitted through the Customer Care portal or email. Submitting non‑urgent issues in writing ensures accurate tracking, prioritization, and scheduling by the appropriate trade partner.

Submitting a Service Request: What to Include

Before you submit, gather your community name, lot number, plan/elevation, and closing date from your settlement documents. Take clear photos or 10–20 second videos of the issue in natural light, and note when the condition started and whether it is intermittent or constant. If the issue is inside walls or ceilings (e.g., a suspected leak), document any visible symptoms (stains, bubbling paint, musty odor) and whether the area grows or changes after rain or use.

Create or log in to your myLennar/Homeowner Care account via www.lennar.com/contact or your division’s homeowner portal link. Submit one ticket per issue category (for example, one for plumbing and one for electrical) so each goes to the correct trade. Lennar and its trade partners typically schedule service during business hours; note any access constraints (pets, alarm, gate codes) and provide two or three preferred time windows to speed up scheduling.

• Property details: community name, address, lot number, closing date, and your best contact phone/email.
• Issue description: location in the home, when it occurs, frequency, and any recent weather or usage related to the issue.
• Documentation: photos/video, measurements (e.g., moisture meter readings if available), and any previous ticket numbers.
• Access notes: lockbox/alarm codes, gate info, pets on premises, and preferred appointment windows.
• Appliance/HVAC specifics: brand, model, and serial number from the unit’s data plate for faster dispatch.

Understanding the Lennar Limited Warranty

Lennar’s limited warranty is administered by each division and may vary slightly by state and by the legacy brand under which your home was originally sold (for example, communities acquired from CalAtlantic in 2018 may have different forms). Review the “Limited Warranty” booklet provided at closing—it governs coverage, definitions, and performance standards for your home.

Across much of the industry, new‑home warranties commonly follow a “1‑2‑10” style framework: workmanship/materials for the first year, major mechanical systems for two years, and qualified structural coverage for up to ten years. Confirm the exact terms that apply to your home in your closing documents, including any third‑party structural warranty administrator and claim instructions. Normal homeowner maintenance and wear‑and‑tear items are generally excluded; keeping a maintenance log (filter changes, caulking, irrigation settings) helps distinguish between maintenance and warrantable conditions.

Your warranty booklet will also list performance standards (for example, acceptable drywall crack sizes or door warp tolerances). If you believe a condition falls outside those standards within the covered period, include a reference to the applicable section when submitting your ticket to streamline resolution.

Common Early-Year Requests and First Steps

Many first‑year requests involve fit-and-finish or seasonal settlement. Hairline drywall cracks at corners, nail pops, and minor baseboard gaps are common in new construction as materials acclimate. Document them as they appear; many divisions batch cosmetic drywall/paint touch‑ups near the end of the first year so they can address all areas after the home has completed a full seasonal cycle.

• Plumbing: If you see a new stain, place a paper towel edge on the perimeter to detect active moisture. Turn off nearby fixtures to isolate the source and photograph the water meter for 15 minutes to see if it moves when no water is used.
• Electrical: Check the GFCI/AFCI breakers and reset outlets in kitchens, baths, garage, and exterior. Note the exact outlets/rooms affected and any tripped indicator lights on breakers.
• HVAC: Replace/clean filters (document size/date). Note supply air temperature about 10–20°F lower than return on cooling as a quick check; include readings in your ticket if the system underperforms.
• Windows/Doors: If a door rubs, record which edge and whether the hinge screws are tight. Seasonal humidity can change clearances; photos of the gap at latch/hinge sides help carpentry triage.
• Appliances: Most appliances are covered by the manufacturer directly. Provide brand, model, serial, and date of closing; many appliance OEMs will schedule service faster with complete data.

Scheduling, Access, and On‑Site Visits

Service is typically performed by trade partners who built your home (plumbers, electricians, HVAC, roofing, etc.). Confirm the appointment window, who will provide access, and whether anyone over 18 must be present. If you cannot be home, ask your division about key release/lockbox options and any required authorization forms to avoid rescheduling delays.

Before the technician arrives, clear the work area (under sinks, access panels, attic hatch) and protect valuables. For recurring or intermittent issues, keep a log with dates, times, weather, and usage—this evidence speeds diagnosis and helps the trade reproduce the condition during the visit.

Escalations and Records Management

If a ticket stalls, reply in the same thread so the history remains intact and ask for an estimated time to schedule (ETS) or estimated time to complete (ETC). If you need to escalate, request the Customer Care Manager for your division and cite your community, lot, ticket number, and the performance standard or warranty clause relevant to the issue. Keep your communication factual, dated, and concise.

For formal written notices (for example, end‑of‑year punch lists), send to your division office and copy Lennar Corporation, 700 NW 107th Avenue, Miami, FL 33172. Use certified mail and include photos, your purchase agreement number if available, and your desired outcome (repair, inspect, or clarify coverage). Maintain a single folder—digital or physical—with all service requests, photos, and completion notes; this documentation is valuable for future resale and for any third‑party warranty claim.

Related Contacts: HOA, Mortgage, and Appliances

Many Lennar communities are governed by a homeowners association (HOA). The HOA or its management company handles amenities, common areas, architectural approvals, and community rules—not builder warranty items inside your lot. Your closing package lists the HOA manager’s name and payment portal; contact them for gate codes, pool keys, landscape maintenance boundaries, and violation notices.

Financing and title questions are separate from Customer Care. For loan servicing or escrow issues, visit Lennar Mortgage at www.lennarmortgage.com (your loan statement lists servicing contact details). For appliance service, use the manufacturer’s warranty contact in your appliance booklet, providing model and serial numbers along with your home’s closing date.

Privacy and Access to Your Home Files

To request copies of your signed warranty, community standards, or closing disclosures, contact your division’s Closing Coordinator or Customer Care inbox and include your full property address and closing date. Lennar’s privacy policy and data request instructions are available at www.lennar.com/legal/privacy.

If you sell your home within the warranty period, provide the buyer with your service history and warranty booklet. Some coverages may be transferable; the warranty document will state any requirements (for example, written notice of transfer). Clear records help the next owner continue care seamlessly and can support a smoother transaction.

How do I contact Lennar customer service?

Customer Care Contacts

1. Contact Customer Care. Below is a list of phone numbers for Customer Care Associates in each city.
2. California. Bakersfield area: 800-509-4979.
3. Florida. Ft.
4. Illinois. Chicago area: 800-698-1929.
5. Minnesota. Minneapolis/St.
6. North Carolina. Charlotte area: 800-698-1929.
7. Pennsylvania. 800-698-1929.
8. Texas.

Is Lennar a high end builder?

Lennar: Lennar is one of the largest homebuilders in the U.S., offering a wide range of homes from affordable to luxury, with a focus on innovation and energy efficiency.

What is the lawsuit against Lennar?

Lennar Homes of California Inc. has been hit with a class action by dozens of plaintiffs who claim the builder sold them faulty homes in the fast-growing Sacramento suburb of Elk Grove.

What is the cancellation rate for Lennar?

Accordingly, our new orders in the first quarter were down 10%, year over year, which compares favorably to reported market conditions, including a cancellation rate of 21%, compared to 10% last year.