Airtel Customer Care Number: Complete, Expert Guide (India)

At a glance: the most-used Airtel customer care numbers and links

Below are the widely used official contact routes for Airtel India customers. These short codes work from an Airtel SIM in India; availability and charges can vary by circle and plan. When calling from another network or from abroad, use the Airtel Thanks app or the website to find alternate numbers for your circle.

• 121 — General customer care IVR for Airtel mobile, Xstream Fiber/landline, and DTH (from an Airtel number)
• 198 — Service complaints and fault reporting (from an Airtel number)
• 1909 — Start/stop DND (Do Not Disturb) per TRAI; IVR and SMS supported
• *121# — USSD self‑service menu for balances, packs, and quick actions (from an Airtel number)
• 400 — Airtel Payments Bank & Wallet helpline from an Airtel mobile
• 8800688006 — Airtel Payments Bank & Wallet helpline from any network in India
• www.airtel.in — Official website for plans, help, and service requests
• www.airtel.in/complaints — Nodal Officer and Appellate Authority details by circle (for escalations)

Tip: If you are unsure which option to choose on the IVR at 121, wait without pressing keys to reach a human agent after the menu loop. IVR is typically available 24×7; agent availability can vary by circle.

When to use which Airtel number

Use 121 for everyday needs: plan changes, data balance, recharge issues, SIM swap support, eSIM activation guidance, address updates, or to raise a new service request for mobile, fiber/landline, or DTH. This route is best if you need general account help or product information.

Use 198 to lodge a service complaint (for example, no network, call drops, billing disputes, fiber downtime, or DTH signal issues). You’ll receive a Service Request (SR) or docket number via SMS for tracking. Keep that SR number for any escalation. For DND preferences or unsolicited commercial communication issues, 1909 is the dedicated TRAI-mandated route.

Mobile (prepaid/postpaid) support via 121

From your Airtel SIM in India, dial 121 and select the mobile services option to access account details, active packs, and add-ons. You can also initiate eSIM, VoLTE/VoWiFi checks, international roaming packs, and SIM replacement requests. For quick self-care, dial *121# and browse the on-screen menu without using data.

If you’re calling from another phone on a different network, open the Airtel Thanks app (Android/iOS) signed in with your Airtel number and use the Help and Support section to request a callback, chat, or raise a ticket. The app also surfaces circle-specific contact numbers when applicable. For portability (MNP), you can SMS “PORT your 10-digit number” to 1900 to get a UPC; then contact Airtel or visit a store to complete the switch.

Airtel Xstream Fiber and landline

For broadband or landline issues (speed drops, no internet, red LOS light, billing queries), dial 121 from your registered Airtel number and select the broadband/landline menu. You can run a line test, book a technician visit, or request a router replacement if eligible. The Airtel Thanks app shows live outage maps where available, provides your customer ID, and lets you reschedule appointments.

Before calling, power-cycle your ONT/router and check the optical fiber connector for a snug fit and no bends tighter than 30 mm. If the LOS/LOS+ indicator is red or blinking, report it via 121 or the app to generate a fault ticket—this helps Airtel dispatch an engineer with the right spares. Keep your installation address and registered mobile number handy.

Airtel Digital TV (DTH)

For no-signal issues, channel requests, pack changes, or set-top box errors, dial 121 and choose the DTH option from your registered Airtel mobile. In the Airtel Thanks app, go to Digital TV to refresh your account, change packs, or re-send activation signals to your set-top box. If your account balance is low, a quick recharge through the app can restore channels immediately.

Many “no signal” cases are alignment-related after storms or due to obstructions. If cables are intact and the LNB appears secure, use the app or 121 to book a technician. If you have error codes on screen, note the exact code before calling—it speeds up diagnosis and can reduce visit charges if a remote refresh solves it.

Airtel Payments Bank and Wallet

For wallet or savings account queries, UPI issues, debit card problems, or KYC updates, dial 400 from an Airtel mobile or 8800688006 from any Indian number. You can also access help via the Airtel Thanks app under the Bank section, where you’ll find transaction history, dispute-raise forms, and account statements.

When reporting a failed/duplicate transaction, have the transaction ID (UTR/RRN), the last 4–6 digits of the payment instrument, the transaction date/time, and the exact amount ready. Disputes are routed per NPCI/RBI guidelines; resolution timelines vary by channel (UPI, IMPS, card). You’ll receive a ticket reference via SMS/app—save it for follow-up or escalation.

Escalations: Nodal Officer and Appellate Authority

If an issue isn’t resolved to your satisfaction after contacting 121/198 or the app, escalate via Airtel’s statutory grievance redressal framework. Visit www.airtel.in/complaints, select your circle (state/UT), and you’ll see the Nodal Officer’s contact details and working hours. Provide your SR/docket number, dates of prior contact, and any evidence (screenshots, bills, speed tests).

If you still don’t receive a satisfactory resolution within the prescribed timelines published on the circle page, contact the Appellate Authority for your circle through the same portal. Appellate submissions typically require the original SR number and a brief description of the grievance and relief sought. Keep copies of all communication; outcomes are usually shared by SMS/email.

Find a store or get help online

For SIM replacements, KYC re-verification, MNP completion, or device checks, locate the nearest Airtel store at www.airtel.in/store. The store locator lists address, hours, and services offered. Bring a government-issued photo ID and your original SIM; for corporate accounts, an authorization letter may be required.

The Airtel Thanks app is the fastest self-service channel for most needs: raise/track faults, recharge, switch plans, manage add-ons, view bills, and download statements. Use the in-app chat for quick status updates on open service requests; you can attach photos or speed-test results to help engineers diagnose issues remotely.

Make your call count: what to keep handy

Having the right details on hand reduces call time and speeds resolution. Share only with official Airtel channels; never disclose your full OTP, UPI PIN, or card PIN to anyone.

• Your Airtel mobile number, customer ID (for fiber/DTH), and registered email ID
• Recent recharge/transaction amount and date, or invoice/bill number
• Installation address (for fiber/DTH) and alternate contact number
• Error messages or codes, speed-test screenshots, and time stamps of the issue
• For Payments Bank: transaction ID (UTR/RRN), last 4–6 digits of the card/account used, and exact amount

Security note: Airtel representatives will not ask you to install remote-access apps or to share your complete OTP, UPI PIN, or CVV over a call. If in doubt, disconnect and call back using 121, 198, or the numbers and links listed above. For the latest and circle-specific contact options, always verify on www.airtel.in or inside the Airtel Thanks app.