Condé Nast Customer Care: The Practical, Detailed Guide

Who Handles Customer Care at Condé Nast and What to Expect

Condé Nast’s consumer customer service for most U.S. titles (including Vogue, Vanity Fair, GQ, Wired, Architectural Digest, Bon Appétit, and Condé Nast Traveler) is centralized through its online service hub at subscriptions.condenast.com. This portal is the fastest way to manage subscriptions, update addresses, solve delivery problems, and adjust billing or auto-renewal settings without waiting on hold.

Response times depend on the channel: self-service changes are immediate; email/contact forms typically receive a response within 1–2 business days; phone lines generally operate on U.S. business hours. Print delivery changes (like address updates) usually take 1–2 issues to fully reflect due to mailing lead times. Digital access changes (password reset, paywall access) usually apply within minutes once your account is verified and linked.

Official Contact Channels and Links (U.S. and International)

Use the official hub for most magazine subscriptions: subscriptions.condenast.com. From there, select your title and authenticate with your account number (commonly 8–10 digits printed above your name on the mailing label) or the email tied to your subscription. For The New Yorker, customer care is handled separately via newyorker.com/account and the Help Center at help.newyorker.com.

If you prefer phone assistance for The New Yorker, U.S./Canada subscribers can call 1-800-444-7570. For other titles, the best practice is to start at subscriptions.condenast.com, choose your magazine, and retrieve the current phone number for that title’s service team—numbers and hours do change. Corporate information (not for subscription support) is available at condenast.com/contact-us, and the U.S. headquarters address is One World Trade Center, New York, NY 10007.

Managing Your Subscription: Address, Delivery, and Renewals

Address changes should be submitted at least 2–3 weeks before your move date to minimize missed issues. In the U.S., print labels are created weeks in advance; allow 1–2 issues for the new address to take effect. If you miss issues during the transition, you can request replacements at no charge within a reasonable window (typically within 90 days of the missed issue date).

Auto-renewal is standard across many titles. You will typically receive an email notice 30 days before renewal (timing can vary by title and state law). You can cancel or turn off auto-renew any time via the portal. If you prefer manual renewals, you can opt out of automatic billing and renew on your schedule, but renew at least 4–6 weeks before expiration to avoid a service gap for print.

Billing, Payments, Refunds, and Pricing Ranges

Condé Nast accepts major credit/debit cards and often PayPal for digital and print+digital bundles; check payments are accepted for some titles (instructions appear on your renewal notice or order confirmation). Refunds for canceled print subscriptions are pro-rated for all undelivered issues. Credit card refunds typically post within 7–10 business days; check refunds can take 2–3 weeks depending on mail times.

As of 2025, typical U.S. annual consumer rates range widely depending on title and format: digital-only promotions often run between $10–$60 for the first year, while print+digital bundles range roughly $20–$99. Renewal rates may differ from introductory offers. Always confirm the current rate displayed at checkout or in your account before authorizing auto-renew.

Digital Access, Paywalls, and Account Linking

For titles with a paywall (e.g., The New Yorker, Wired, Vanity Fair), ensure the email on your subscription matches your website login. If you purchased under a different email, use the “link subscription” option in your account to connect your print/digital entitlement. Changes typically apply within minutes. If you see a paywall after linking, log out and back in, clear your browser cache, or try an incognito/private window to invalidate stale sessions.

Device limits and sign-in caps vary by title. If you hit a device limit, remove older devices in your account settings. Mobile app access (iOS/Android) requires signing in with the same email as your subscription; after first sign-in, new issues should populate automatically on publication days. If they don’t, use “Restore Purchases” (on iOS) or clear app storage (on Android) and sign in again.

Delivery Times, Missed Issues, and International Shipping

In the U.S., the first print issue of a new subscription typically arrives 4–6 weeks after order confirmation due to print schedules. Subsequent monthly issues generally arrive within 7–10 days of the cover date. For bi-monthly or quarterly titles, allow more time between issues. International delivery can take 2–6 weeks beyond the U.S. delivery window depending on the destination and local postal operations.

If an issue is missing or damaged, request a replacement via the portal the same week you expected delivery. If multiple consecutive issues are delayed, confirm your address and postal code, and consider a temporary hold at your local post office if you’re traveling. Some titles allow temporary suspension (“vacation hold”) for print; if not available, you can request back issues or extend your subscription to compensate.

Gifts, Bulk, and Institutional Subscriptions

Gift subscriptions can be set up with separate billing and recipient information; you can choose a start issue and add a gift message where available. For U.S. print gifts, plan 4–6 weeks for the first issue to arrive; consider sending a digital gift confirmation immediately. Gifts auto-renew only if you explicitly select that option during checkout.

For corporate, classroom, or bulk orders (10+ copies or multi-seat digital access), start at subscriptions.condenast.com and look for bulk or group options on the specific title page. If bulk ordering is not listed, contact the title’s customer care through the portal and request a quote; include the number of seats/copies, delivery locations, and whether you need consolidated invoicing.

Privacy, Data Requests, and Security

To manage privacy preferences (ad choices, data sharing) or submit CCPA/GDPR requests, use the company’s privacy resources linked from condenast.com or the individual brand’s site (look for “Privacy Policy” or “Your Privacy Choices” in the footer). You can request access, correction, deletion, and opt-out of sale/share of personal information as applicable by your jurisdiction.

For account security, enable multi-factor authentication when available for the brand, use strong unique passwords, and keep your email current. If you suspect unauthorized access or unrecognized charges, change your password immediately and contact customer care with the last 4 digits of the card charged, transaction date, and the email or address on file so the agent can locate and secure the account.

Getting Fast Resolutions: What to Have Ready and Self-Serve Steps

Prepare Before You Contact Support

• Account identifiers: subscription/account number (8–10 digits on your mailing label) or the email tied to your subscription.
• Delivery details: full current and former addresses (street, city, state/province, ZIP/postcode), and which issue(s) are missing with cover dates.
• Billing proof: order confirmation number, last 4 digits of the card, transaction date/amount, or PayPal transaction ID.
• Device/app info (for digital issues): app version, OS version, browser name/version, and screenshots of error messages or paywalls.

Try These Self-Service Fixes First

• subscriptions.condenast.com: change address, pause/resume delivery (if available), turn off auto-renew, request a replacement issue, or update payment details in under 2 minutes.
• For The New Yorker: link your subscription at newyorker.com/account and consult help.newyorker.com for paywall, login, and app steps specific to that title.
• Digital paywall still showing after linking: log out/in, clear cache, or use a private window; on mobile apps, tap “Restore Purchases” (iOS) or sign out/in (Android).
• Refund or cancellation: initiate via the portal; expect pro-rated refunds for undelivered issues within 7–10 business days to the original form of payment.

Escalations and Special Cases

If an issue isn’t resolved after two contacts or within 5 business days, reply to the existing case thread and request escalation, referencing your case number and a concise summary of prior actions (dates, agents if known, and outcomes). For repeated delivery failures at the same address, ask the agent to check for postal service exceptions and consider switching to digital-only access to avoid interruptions while the root cause is investigated.

For name changes, estate/guardian management, or consolidation of duplicate accounts, be prepared to provide documentation as required (for example, proof of authority or legal name change). These requests can take longer than routine updates—plan for 5–10 business days and verify the results on the next mailing label or in your online account.

Key links recap: subscriptions.condenast.com (most U.S. titles), newyorker.com/account and help.newyorker.com (The New Yorker), condenast.com/contact-us (corporate). U.S. HQ mailing address: One World Trade Center, New York, NY 10007. For the most accurate phone number and current hours for your specific title, start at the portal and select your magazine.